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Help Desk Security Jobs in Alabama (NOW HIRING)

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (IAT Level II Training) Certification * Experience in providing advanced ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (IAT Level II Training) Certification * Experience in providing advanced ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (Level II IAT Training) Certification * Experience in providing technical ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (IAT Level II Training) Certification * Experience in providing advanced ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (Level II IAT Training) Certification * Experience in providing technical ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (Level II IAT Training) Certification * Experience in providing technical ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (Level II IAT Training) Certification * Experience in providing technical ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... to institutional security standards and procedures. * Perform other duties as assigned ...

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Help Desk Security information

What is a Help Desk Security professional?

A Help Desk Security professional is an IT support specialist focused on addressing security-related issues that users encounter. They help resolve problems such as password resets, account lockouts, suspicious emails, and access requests, ensuring that security protocols are followed. These professionals also educate users about cybersecurity best practices and escalate more complex incidents to higher-level security teams. Their work is crucial for maintaining an organization's cybersecurity posture by acting as the first line of defense against threats.

What are the key skills and qualifications needed to thrive as a Help Desk Security professional?

To thrive as a Help Desk Security professional, you need a solid understanding of cybersecurity principles, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with ticketing systems, antivirus software, firewalls, and certifications like CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals are typically required. Strong communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting users and managing security incidents. These skills ensure prompt resolution of security issues, protect organizational data, and maintain user trust in IT systems.

What are the most common challenges faced in a Help Desk Security role, and how can they be managed?

Help Desk Security professionals often encounter challenges such as handling a high volume of security-related inquiries, managing sensitive information, and staying updated with the latest security threats. Balancing prompt assistance with thorough security protocols is essential. Effective communication skills, regular training on emerging threats, and a clear escalation process help manage these challenges. Collaborating closely with IT and cybersecurity teams also ensures a coordinated response to incidents and helps maintain a secure environment.

What is the difference between Help Desk Security vs Help Desk Technician?

AspectHelp Desk SecurityHelp Desk Technician
CertificationsSecurity+; CompTIA certificationsA+; Network+
Work EnvironmentFocus on security issues, threat mitigationGeneral IT support, troubleshooting hardware/software
Employer & Industry UsageIT security firms, corporate security teamsIT departments, tech support services
Search & Comparison IntentSecurity-focused roles, cybersecurity supportGeneral IT support, troubleshooting

Help Desk Security specialists focus on protecting systems from threats, handling security incidents, and implementing security protocols. Help Desk Technicians provide broader technical support for hardware, software, and network issues. While both roles require technical skills, Help Desk Security emphasizes security certifications and threat mitigation, whereas Help Desk Technicians focus on general IT troubleshooting.

What cities in Alabama are hiring for Help Desk Security jobs?

Cities in Alabama with the most Help Desk Security job openings:

Infographic showing various Help Desk Security job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Lead

Montgomery, AL • On-site

American Ops
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This job post has expired today. Applications are no longer accepted.

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response‑time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response‑time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly.

Requirements

Must possess DoD Secret Clearance.

Technical Skills
  • ITSM/ticketing systems
  • Incident management
  • Escalation coordination
  • Operational reporting
  • Help Desk governance
  • Agile sustainment integration
Certifications
  • ITIL Foundation
  • Security+
Experience
  • 7+ years Help Desk management.
  • Experience supporting enterprise operational systems.
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