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Help Desk Nights Jobs (NOW HIRING)

Pae

Help Desk Analyst - NISSC - CMSFS

Colorado Springs, CO · On-site

$70K - $80K/yr

Help Desk Analyst Location: Cheyenne Mountain Space Force Station (CMSFS), Colorado Relocation ... nights, weekends, and holidays, on a modified Panama schedule. Travel Required: Up to 10% of the ...

Amentum

$70 - $80/hr

Help Desk Analyst Location: Cheyenne Mountain Space Force Station (CMSFS), Colorado Relocation ... nights, weekends, and holidays, on a modified Panama schedule. Travel Required: Up to 10% of the ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment ... Position SummaryAretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the ...

Fourans

Help Desk - SOC Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

* Support a 24/7 schedule, including nights, weekends, and holidays as needed. * Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.

Planet Fitness

Front Desk - Nights and Weekend

Fargo, ND · On-site

$12.50 - $15.75/hr

... desk related tasks: o Answering phone calls in a polite and friendly manner to assist with ... • Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements • ...

E-Space

Help Desk Technician Intern

Arlington, TX · On-site

$13.50 - $18/hr

Role Overview: We're looking for an Help Desk Technician Intern to support our internal IT ... This means that there will be times when extra hours, including nights and weekends, may be needed ...

E-Space

Help Desk Technician Intern

Arlington, TX

$13.50 - $18/hr

Role Overview: We're looking for an Help Desk Technician Intern to support our internal IT ... This means that there will be times when extra hours, including nights and weekends, may be needed ...

E-Space

Help Desk Technician Intern

Arlington, TX

$13.50 - $18/hr

Role Overview: We're looking for an Help Desk Technician Intern to support our internal IT ... This means that there will be times when extra hours, including nights and weekends, may be needed ...

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing ... Some nights, weekend, and on call duties are required. Travel to set up new locations is also ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...

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Help Desk Nights information

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$23

$33

How much do help desk nights jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk nights in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk nights?

Help Desk Nights refers to technical support roles that operate during evening or overnight hours, providing assistance to users who encounter IT issues outside of standard business times. These professionals handle troubleshooting, resolve technical problems, and ensure systems remain operational during off-peak hours. Night shift help desk staff are essential for organizations that require 24/7 support, such as hospitals, global companies, or call centers. Their responsibilities often include answering calls, responding to emails or tickets, and escalating issues as needed to maintain service continuity.

What are the key skills and qualifications needed to thrive as a help desk nights technician?

To thrive as a Help Desk Nights technician, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of computer systems, networks, and customer service, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and standard operating procedures is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure timely resolution of user issues, maintain IT system reliability, and provide consistent support when other resources may be limited.

What unique challenges can I expect when working night shifts as a help desk professional?

Working night shifts on a Help Desk team often involves handling urgent technical issues with fewer on-site resources and less immediate supervision. You may need to troubleshoot a wider variety of problems, as some escalations are deferred to night staff, and communication with other departments may be limited during these hours. However, night shifts can also provide more autonomy and opportunities to develop problem-solving skills. Many organizations offer shift differentials and advancement opportunities for those who demonstrate reliability and technical expertise during less traditional hours.

What is the difference between Help Desk Nights vs Help Desk Days?

AspectHelp Desk NightsHelp Desk Days
Work HoursTypically overnight or evening shiftsStandard daytime hours, usually 9am-5pm
Work EnvironmentSame as Help Desk Days, but with night shift teamStandard office hours, regular business environment
Required SkillsTechnical support, customer service, shift adaptabilityTechnical support, customer service, communication skills
CertificationsCompTIA A+, Network+ often preferredSame as Help Desk Nights, certifications are similar

Help Desk Nights and Help Desk Days roles share similar responsibilities and required skills, but differ mainly in work hours. Night shifts often require adaptability to overnight schedules, while day shifts follow regular business hours. Both roles are essential in providing continuous technical support across industries.

What cities are hiring for Help Desk Nights jobs?

Cities with the most Help Desk Nights job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Help Desk Nights jobs?

States with the most job openings for Help Desk Nights jobs include:

Help Desk Nights jobs near you

Help Desk Support, Call Center 24/7 Support

Info Gain Consulting

Alexandria, VA • On-site

$21.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Position: Help Desk Support, Call Center 24/7 Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Input trouble calls into the DoD OIG ticket tracking system and ensure all relevant information is gathered and documented
  • Resolve trouble calls in person at the help desk, over phone, and through email
  • Analyze and resolve trouble tickets utilizing tools such as remote desktop
  • Escalate trouble tickets when required by service desk processes to either Tier II, Tier III, or the appropriate team or individual
  • Provide follow-up service to end users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Assign Trusted Agents responsible for issuing alternate tokens to Mark Center Headquarters personnel when required
  • Document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
  • Maintain existing and, when required, assist the Government with the creation of new Standard Operating Procedures (SOPs) in support of common Help Desk processes and activities
  • Provide support for Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) during primary operation hours (0600 to 1800 Monday through Friday) and NIPRNet only outside of those hours
  • Answer 90% of incoming calls within the first 30 seconds, except in instances of major outages
  • Attempt to resolve problems within the first 15 minutes, escalating tickets after 15 minutes of no resolution
  • Respond to voicemails left during regular business hours within one hour
  • Respond to voicemails left after regular business hours within the first two hours of the next business day, except for urgent issues
  • Maintain a call abandonment rate of ten percent or lower
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 1 to 3 years of experience providing Tier I help desk or call center support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing technical support for desktop operating systems, common Information Technology (IT) services, and applications on both classified and unclassified networks
  • Experience resolving trouble calls via phone, email, and in-person support
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Ability to work rotating shifts including nights, weekends, and holidays to support 24/7 operations
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience working in a 24/7 support environment
  • Familiarity with NIPRNet and SIPRNet environments
  • Experience with Active Directory account management
  • CompTIA Security+ or similar security certification
Benefits:
•Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

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