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Help Desk Manager Jobs in Temple, TX (NOW HIRING)

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary Responsible for monitoring and managing enterprise system platforms, peripheral equipment ... production support, help desk support, or a related technical environment preferred. Strong ...

McLane Company, Inc.

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary Responsible for monitoring and managing enterprise system platforms, peripheral equipment ... production support, help desk support, or a related technical environment preferred. Strong ...

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary Responsible for monitoring and managing enterprise system platforms, peripheral equipment ... production support, help desk support, or a related technical environment preferred. Strong ...

First National Bank Texas

Help Desk Technician I

Killeen, TX · On-site

$18 - $24.25/hr

... desk work Ability to lift up to 50 pounds FNBT is an equal opportunity employer. High School Diploma or Equivalent At least 18 years of age Previous Customer service experience Good verbal and ...

First National Bank Texas

Help Desk Technician I

Killeen, TX · On-site

$18 - $24.25/hr

May be required to climb ladders and perform overhead and under desk work * Ability to lift up to 50 pounds FNBT is an equal opportunity employer. * High School Diploma or Equivalent * At least 18 ...

JBDH ALLIANCE

Front Desk Associate

Temple, TX · On-site

$10 - $14/hr

Wags Front Desk Associate Do you have a passion for animals? Do you enjoy working with a team of ... This role includes taking inbound phone calls, helping the managers with reactive changes to our ...

Dave & Buster

Front Desk / Host

Killeen, TX · On-site

$12.50 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Front Desk/Host Position Dave & Buster's is different from everywhere else. No two days are ever ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

SafeSplash

Front Desk Associate

Waco, TX · On-site

$13 - $15/hr

... manages retail sales * Prepares and tracks donations to non-profit organizations * Schedules ... We are actively recruiting professional individuals who will help us uphold the best customer ...

Wilsonart

Packer-1

Temple, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

And you'll be part of a company that believes winning means helping you succeed at work and in life. Here, you'll win with: Support that keeps you well * Medical, dental, and life insurance * Company ...

Dave & Buster's

Front Desk / Host

Killeen, TX

$12.50 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk / Host

Killeen, TX · On-site

$12.50 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Gold's Gym

Front Desk Team Member - Waco

Waco, TX · On-site

$11.25 - $14.25/hr

Monitor check-ins to identify delinquent accounts and notify Gym Management. * Register all guests ... Help maintain a fully stocked cooler and retail inventory. * Attend all staff meetings as directed.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Temple, TX

Help Desk Manager information

See Temple, TX salary details

$34.8K

$77.8K

$115.7K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Temple, TX is $77,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $92,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Temple, TX?

The most popular types of Help Desk jobs in Temple, TX are:

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For Help Desk Manager jobs in Temple, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Temple, TX are:

What cities near Temple, TX are hiring for Help Desk Manager jobs?

Cities near Temple, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Temple, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,836 per year, or $37.4 per hour.

Representative, Help Desk I

McLane Company

Temple, TX • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

McLane rating

7.1

Company rating: 7.1 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

27th of 49 rated food wholesalers

Job description

Summary

Responsible for monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to ensure reliable system operations. Provides support to internal and external customers, including distribution center teammates across all business units. Identifies, investigates, and resolves system alerts and operational issues while serving as a key point of contact for Operations support calls.

This position is onsite in Temple, TX. 

What You'll Do

  • Receives via phone and computer first-tier technical issues reported relating to hardware and software on personal computing devices or supporting infrastructure issues which affect internal technology users. 
  • Applies pre-established methods to resolve basic problems or escalates issue to second-tier help desksupport staff or to appropriate MBIS area in order to ensure timely continuance of the reporting user's productivity. 
  • Learns existing procedures for internal requests regarding personal computing devices via phone and computer-based remote methods to fulfill service requests from internal technology users. 
  • Learns to assist internal technology users via phone and computer-based remote methods with implementation of standard personal computer practices to aid users in efficiently fulfilling specific needs. 
  • Learns to Identify reoccurring issues and inform appropriate MBIS area to evaluate the design and issue resolution methods to minimize productivity impact to internal technology users. 

What We're Looking For

       High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.

       1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.

       Strong troubleshooting, analytical, and problem-solving skills.

       Ability to communicate effectively with technical and non-technical customers.

       Ability to prioritize tasks and respond effectively in a fast-paced operational environment.

       Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Why Join Us

  • Make a direct impact supporting missioncritical distribution operations
  • Handson technical role with exposure to diverse technologies
  • Stable organization with longterm career growth opportunities
  • Teamdriven culture that values reliability, service, and accountability
  • Opportunity to build both technical and customerfacing skills

Benefits you can count on: 

  • This position is an hourly role that pays between $19-$22
  • Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance 
  • Paid time off begins after 90 days.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What McLane employees say

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