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Help Desk Manager Jobs in San Ramon, CA (NOW HIRING)

Medix

Front Desk Manager

Concord, CA · On-site

$26 - $29/hr

Job Summary Our client is seeking a Front Desk Manager responsible for managing the reception area ... As an award-winning career partner, Medix is committed to helping talent find fulfilling and ...

Medix

Front Desk Manager

Oakland, CA · On-site

$26 - $29/hr

Job Summary Our client is seeking a Front Desk Manager who will be responsible for managing front ... As an award-winning career partner, Medix is committed to helping talent find fulfilling and ...

Pet Food Express

IT Help Desk Technician I

Concord, CA · On-site

$25 - $30/hr

Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level ... Experience supporting Warehouse Management System (WMS) devices, such as handheld scanners and ...

Pet Food Express

IT Help Desk Technician I

Concord, CA · On-site

$25 - $30/hr

Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level ... Experience supporting Warehouse Management System (WMS) devices, such as handheld scanners and ...

Redolent, Inc.

Help Desk - Systems Tech

San Bruno, CA · On-site

$24 - $32.25/hr

Description: Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation ...

Horizon3

IT Analyst (San Francisco)

San Francisco, CA · On-site

Resolve incoming help desk tickets and requests for the broader distributed workforce, covering hardware, software, account access, and [ticketing system] queue management * Support onboarding and ...

IXL Learning

IT Help Desk Specialist

San Mateo, CA · On-site

$28 - $33/hr

In this role, you'll be at the forefront of delivering top-tier help desk support to IXL'ers in our ... Experience managing conference rooms and A/V equipment * Excellent written and spoken communication ...

Garten

Solutions Desk Associate

Burlingame, CA

$21 - $28.25/hr

It is a help desk, a customer success team, an account management team, an equipment troubleshooting team, and a tech support group all rolled into one! In addition, by working with team members to ...

garten

Solutions Desk Associate

Burlingame, CA · On-site

$21 - $28.25/hr

It is a help desk, a customer success team, an account management team, an equipment troubleshooting team, and a tech support group all rolled into one! In addition, by working with team members to ...

Prosum

Manager of Helpdesk

San Mateo, CA

Company Description Our client is is seeking a dynamic, experienced Helpdesk Manager to provide critical leadership and overall enterprise IT support knowledge to a business critical, growing ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in San Ramon, CA

Help Desk Manager information

See San Ramon, CA salary details

$41.9K

$93.6K

$139.1K

How much do help desk manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for help desk manager in San Ramon, CA is $93,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $111,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in San Ramon, CA?

The most popular types of Help Desk jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Help Desk Manager jobs?

Cities near San Ramon, CA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,627 per year, or $45 per hour.

Front Desk Manager

Concord, CA • On-site

Medix
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Medixexternal

$26 - $29/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

Key responsibilities

  • Manage the reception area, greet patients, and handle patient check-ins and check-outs.

  • Distribute and collect patient paperwork, verify for completeness, and collect co-pays.

  • Burn imaging results onto CD for patients before departure and support MRI Tech assistants as needed.

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Front Desk Manager responsible for managing the reception area, welcoming patients, handling patient check-ins and check-outs, and collecting necessary paperwork and co-pays. The role includes supporting MRI Tech assistants and providing imaging results to patients before departure.
Responsibilities / Job Duties
  • Working front desk, greeting patients upon arrival.
  • Checking patients in/out.
  • Distributing and collecting patient paperwork and verifying for completeness.
  • Collect co-pays as necessary.
  • Burn imaging results onto CD for the patient before departure.
  • Assisting MRI Tech assistants as needed.

Minimum Education and Experience Qualification Requirements
Qualifications
  • 2+ years medical front office experience.
  • Imaging experience preferred.
  • Epic EMR experience preferred.
  • Bilingual English/Spanish preferred.

Schedule / Shift
Wednesday - Friday 8am-4:30pm & Sat/Sun 8:30am-5pm (working EVERY weekend, Mon/Tues off).
Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Staffing Solutions logo

About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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