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Help Desk Manager Jobs in San Ramon, CA (NOW HIRING)

Redolent, Inc.

Help Desk - Systems Tech

San Bruno, CA · On-site

$24 - $32.25/hr

Description: Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation ...

Prosum

Manager of Helpdesk

San Mateo, CA

Company Description Our client is is seeking a dynamic, experienced Helpdesk Manager to provide critical leadership and overall enterprise IT support knowledge to a business critical, growing ...

Garten

Solutions Desk Associate

Burlingame, CA

$21 - $28.25/hr

It is a help desk, a customer success team, an account management team, an equipment troubleshooting team, and a tech support group all rolled into one! In addition, by working with team members to ...

garten

Solutions Desk Associate

Burlingame, CA · On-site

$21 - $28.25/hr

It is a help desk, a customer success team, an account management team, an equipment troubleshooting team, and a tech support group all rolled into one! In addition, by working with team members to ...

Fairmont

Front Desk Agent

San Francisco, CA · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in San Ramon, CA

Help Desk Manager information

See San Ramon, CA salary details

$41.9K

$93.6K

$139.1K

How much do help desk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for help desk manager in San Ramon, CA is $93,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $111,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in San Ramon, CA?

The most popular types of Help Desk jobs in San Ramon, CA are:

What are popular job titles related to Help Desk Manager jobs in San Ramon, CA?

For Help Desk Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What cities near San Ramon, CA are hiring for Help Desk Manager jobs?

Cities near San Ramon, CA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,627 per year, or $45 per hour.

Help Desk Support Technician

Town School for Boys

San Francisco, CA

$32 - $40/hr

Full-time, Part-time

Re-posted 3 days ago

Job description

About Town School: Town School for Boys is a K-8 all-boys independent school located in San Francisco with approximately 415 students, of whom 50% come from self-identified families of color, and a faculty: student ratio of 1:6. Our diverse faculty and staff can be characterized by their warmth, collegiality, and dedication to our mission and values. At Town, learning is prized, love of school is essential, and boyhood is celebrated. For more information, please visit our Town Facts page, read about "Why a Boys' School," or learn about our community of belonging.

Position Description:

  • Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours of operation from 7:30-10:30 AM.
  • The ideal candidate is highly organized with excellent communication skills and the ability to learn and adapt to technical challenges quickly.
  • Ultimately, we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

Duties and Responsibilities of the job include:

  • Provide technical support to staff, faculty, and students
  • Maintain and troubleshoot Mac OSX, iOS, and Chrome devices and printers, and other peripherals
  • Support administration and faculty with AV setup and troubleshooting
  • Maintain inventory of department repairs and equipment loans
  • Other duties as assigned

Desired Qualifications and Skills include:

  • Working knowledge of the fundamental operation of relevant software and hardware to support the educational and administrative needs of the school
  • Ability to independently analyze and solve technology issues
  • Demonstrated commitment to ongoing learning and willingness to explore emerging technologies
  • Strong customer service orientation
  • Strong planning and organizational skills and attention to detail
  • Excellent oral and written communication skills

Physical Requirements and Work Environment:

  • Frequently lift up to 30 lb. of computer equipment.
  • Crawl under or around furniture to adjust computer equipment.
  • Climb ladders and reach to adjust computer wiring and perform other tasks.

Non-Discrimination Policy: Town School for Boys admits students of any race, color, religion, or national or ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. The school does not discriminate on the basis of race, color, religion, sexual orientation, or national and ethnic origin in the administration of its educational policies, scholarship programs, athletic and other school-administered programs.

Town School for Boys is an equal opportunity employer. Salary and benefits are commensurate with our peer schools in the San Francisco Bay Area and with similar NAIS schools. Please see the employment section of our website for additional information.

Salary information: Pay range is $32-40 / hour.

To Apply:

Please submit materials using the "Apply for this position" button below. Please do not send materials directly elsewhere. Materials should include:

  • Cover letter addressing qualifications and interest in the position
  • Resume that includes all employment and education informationTo learn more about our faculty culture and community, please visit our Employment page.

Apply