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Help Desk Manager Jobs in San Ramon, CA (NOW HIRING)

Info Way Solutions

T Help desk/Service desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking an IT Help Desk/Service Desk professional to provide on-site ... • Manage IT assets and inventory • Travel to remote office for IT support Qualifications

Salesforce, Inc.

Deal Desk Manager

San Francisco, CA · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

Adecco

Help Desk Support Analyst

Dublin, CA · Hybrid

$33 - $38/hr

As a Help Desk Support Analyst you will support the mission to develop and support people, reports ... Execute processes to manage the implementation of Allocation systems via Allocation software and ...

Fastly

Deal Desk Manager

San Francisco, CA · On-site

$133K - $159K/yr

Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... help support our employees. We also offer 401(k) (including company match) and an Employee Stock ...

Freenome

Help Desk Specialist (Contractor)

Brisbane, CA · On-site

Create and manage user accounts, permissions, and access controls. * Create step-by-step training ... Must haves: * 3+ years of experience as a Help Desk Specialist or related IT Customer Support role.

Freenome

Help Desk Specialist (Contractor)

Brisbane, CA · On-site

Create and manage user accounts, permissions, and access controls. * Create step-by-step training ... Must haves: * 3+ years of experience as a Help Desk Specialist or related IT Customer Support role.

Webhosting

Deal Desk Manager

San Francisco, CA · On-site

$133K - $159K/yr

Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... help support our employees. We also offer 401(k) (including company match) and an Employee Stock ...

Marriott

Front Desk Manager

San Francisco, CA · On-site

$20 - $26/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

Marriott

Front Desk Manager

San Francisco, CA · On-site

$74K - $94K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an ...

Decagon

Deal Desk Manager

San Francisco, CA · On-site

This is an opportunity to help build Decagon's Deal Desk function from the ground up. You\'ll ... Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms (Salesforce) * Strong ...

Lyte

Front Desk Manager

Sunnyvale, CA · On-site

$20 - $30/hr

About the role We are seeking a proactive, detail-oriented Front Desk Manager to own the daily ... Proactively identify office needs and help ensure the workplace remains organized, welcoming, and ...

Exa

Deal Desk Manager

San Francisco, CA · On-site

$190K - $275K/yr

THE ROLE We're hiring a Deal Desk Manager to build Exa's deal desk from scratch. This function with standardize how we craft commercial deals with our Prospects & Customers, while also serving as the ...

IXL Learning

IT Help Desk Specialist

San Mateo, CA

$28 - $33/hr

In this role, you'll be at the forefront of delivering top-tier help desk support to IXL'ers in our ... Experience managing conference rooms and A/V equipment * Excellent written and spoken communication ...

Asana

Deal Desk Manager

San Francisco, CA · Hybrid

$164K - $186K/yr

This means you'll have the opportunity to help create the groundwork for the future success of the team. The Deal Desk works closely with partners in Sales, Revenue Accounting, Legal, and Sales ...

WinsAbove

Deal Desk Manager

San Francisco, CA · On-site

$164K - $186K/yr

This means you'll have the opportunity to help create the groundwork for the future success of the team. The Deal Desk works closely with partners in Sales, Revenue Accounting, Legal, and Sales ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in San Ramon, CA

Help Desk Manager information

See San Ramon, CA salary details

$41.9K

$93.6K

$139.1K

How much do help desk manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for help desk manager in San Ramon, CA is $93,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $111,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in San Ramon, CA?

The most popular types of Help Desk jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Help Desk Manager jobs?

Cities near San Ramon, CA with the most Help Desk Manager job openings:

Infographic showing various Help Desk Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,627 per year, or $45 per hour.

T Help desk/Service desk

Fremont, CA • On-site

Info Way Solutions
IT Services • 51 - 200 employees
Learn more about Info Way Solutionsexternal

$22 - $29.75/hr

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Info Way Solutions is seeking an IT Help Desk/Service Desk professional to provide on-site technical support for users. The role involves troubleshooting hardware and software issues, installing and configuring devices, and providing VIP support.
Responsibilities:
• Install and configure PC's, printers and peripherals within established standards and guidelines
• Provide VIP support to executives and high level visitor
• Install new hardware and software upgrades requested from users
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
• Provide on-site technical support and end-user technical training
• Provide technical support for IT services in conference rooms
• Install and perform maintenance on proprietary system/s
• Provides timely resolution of end user problem in accurate manner
• Manage IT assets and inventory
• Travel to remote office for IT support
Qualifications:
Required:
• 2 year degree or better OR equivalent work experience with HS degree Or Military experience
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 3+ years of related experience
• Customer oriented
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows 10 in enterprise environment
• Understanding of PC technology (MS office, Internet, Windows, Mac OS, video conference)
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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