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Help Desk Manager Jobs in Portland, OR (NOW HIRING)

Armavel, LLC

Be Seen First

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Portland, OR · Remote

$25/hr

Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary. * Maintain the integrity of services integrated with our cloud environments, including ...

Logical Position

Service Desk Team Lead

Portland, OR · Hybrid

$75K - $85K/yr

... p desk or tech support environment * Bachelor's degree or equivalent combination of education and relevant professional experience * 2+ years of experience managing and developing a team, with ...

Logical Position

Service Desk Team Lead

Portland, OR · On-site

$75K - $85K/yr

... p desk or tech support environment * Bachelor's degree or equivalent combination of education and relevant professional experience * 2+ years of experience managing and developing a team, with ...

OEG, Inc.

Helpdesk Specialist

Portland, OR · On-site

MINIMUM QUALIFICATIONS * 1-2 years of helpdesk support experience * A working knowledge of information technology at a level normally acquired through completion of an associate degree, course ...

A-dec, Inc. (USA)

IT Service Delivery Lead

Newberg, OR · On-site

$90 - $130/hr

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.

A-dec Inc.

IT Service Delivery Lead

Newberg, OR · On-site

$110 - $140/hr

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.* Oversees ...

A-dec, Inc. (USA)

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed. Oversees ...

A-dec

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manager to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.

A-dec

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.* Oversees ...

A-dec

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.* Oversees ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.

A-dec

IT Service Delivery Lead

Newberg, OR · On-site

Partners with manager to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Portland, OR

Help Desk Manager information

See Portland, OR salary details

$39.8K

$88.9K

$132.1K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Portland, OR is $88,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $106,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Portland, OR?

The most popular types of Help Desk jobs in Portland, OR are:

What are popular job titles related to Help Desk Manager jobs in Portland, OR?

For Help Desk Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Portland, OR look for?

The top searched job categories for Help Desk Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Help Desk Manager jobs?

Cities near Portland, OR with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $88,863 per year, or $42.7 per hour.

Customer Service/ Help desk/Tech support

Vertisystem

Beaverton, OR • On-site

$16/hr

Contractor

Re-posted 24 days ago

Job description

Company Description

Hi Greetings!

Hope you are doing well!!

This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client. I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at 609-246-2390 and please send your updated resume.

 

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

Job Description

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

Let me know if you are interested in this position.

Vikas Jalodiya

Additional Information
All your information will be kept confidential according to EEO guidelines.

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