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Help Desk Assistant Jobs in Portland, OR (NOW HIRING)

Monrovia

OR - Sales Help Desk Craftsman

Dayton, OR · On-site

As a Sales Help Desk Craftsman, you will collaborate with the Outside & Inside Sales Craftsmen to assist with administrative and data entry projects. What You'll Do * You'll process orders, retail ...

Monrovia

OR - Sales Help Desk Craftsman

Dayton, OR · On-site

As a Sales Help Desk Craftsman, you will collaborate with the Outside & Inside Sales Craftsmen to assist with administrative and data entry projects. What You'll Do * You'll process orders, retail ...

themac

Entrances Desk Agent

Portland, OR · On-site

$18 - $23/hr

We are seeking a dynamic, energetic individual to join our team as an Entrance Desk Agent . This ... Guest Assistance: Assist members with signing in social and athletic guests, applying appropriate ...

Armavel, LLC

Be Seen First

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Portland, OR · Remote

$25/hr

... assist in the interpretation of data. Provide meaningful and actionable intelligence to our ... Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ...

BESSystemhaus

IT Support Technician

Portland, OR · Remote

$22 - $30.25/hr

... all help desk interactions Redirect problems to tier 2 and tier 3 level support as required ... Assist senior IT staff as needed Requirements Requirements: Bachelor's degree preferred; some ...

New

Gold's Gym Washington

Front Desk Motivator

Vancouver, WA · On-site

$15.74/hr

We are seeking a dedicated Front Desk Associate to join our team, supporting our mission to help ... Check-in members, provide access cards, and assist with inquiries. * Handle incoming phone calls ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Portland, OR

Help Desk Assistant information

See Portland, OR salary details

$10

$22

$35

How much do help desk assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk assistant in Portland, OR is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $24.47 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Portland, OR?

The most popular types of Help Desk jobs in Portland, OR are:

What cities near Portland, OR are hiring for Help Desk Assistant jobs?

Cities near Portland, OR with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,979 per year, or $22.1 per hour.

Tier 1 Help Desk Technician (Bytagig)

Exemplar Companies

Clackamas, OR • On-site

$21/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 21 days ago

Job description

Tier 1 Help Desk Technician  Clackamas, OR (ON-SITE)


At Bytagig, we’re more than just an IT service provider — we’re a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow’s growth.
We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed.
Our team thrives on curiosity, accountability, and fun — because we believe great service starts with a great culture.
At Bytagig, you won’t just be another cog in the machine — you’ll be part of a team that values innovation, integrity, and growth. We treat our clients like partners and our team like family.
What You Can Expect When You Join Us
A supportive and collaborative environment where your voice matters
Opportunities to grow your skills, tackle exciting challenges, and make a real impact
A culture that celebrates learning, accountability, and having fun along the way
A team that’s passionate about technology and people
If you're driven by purpose, eager to learn, and ready to be part of something meaningful — we’d love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to learn, we encourage you to apply.
https://www.bytagig.com/about/
Position Overview
The Tier 1 Help Desk Technician handles intermediate-level IT support requests from our clients. This role is responsible for proactive maintenance and monitoring using advanced tools and solutions. This position is on-site and requires frequent client site visits in the Clackamas/Portland metro area.
Responsibilities
• Delight our clients with a friendly, quick, and helpful experience
• Assist the Projects Team with on-site or remote project delivery as needed
• Manage and monitor problem tickets; analyze incidents and determine support required
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions
• Document IT requests in the ticketing system, record actions taken, and follow up on deferred items
• Keep customers informed of ticket status and progress throughout resolution
• Collaborate with customers and coworkers to diagnose and resolve issues
• Troubleshoot, analyze, resolve, track, escalate, and document technical problems
• Resolve incidents on first contact when possible using supported remote tools
• Communicate effectively with both technical and non-technical users (“speak Geek and human”)
• Train users on proper use of hardware and software
• Configure and support:
Firewalls
Wired and wireless networks
Access points
• Perform proactive maintenance and monitoring using advanced tools
• Escalate issues to Tier II Help Desk when outside the scope or knowledge base
• Provide frequent on-site user support at client locations
• Deploy laptops and desktops across client environments
• Maintain system performance by testing existing equipment and software
• Perform other duties as assigned
Education & Experience
• High school diploma or GED required
• Valid driver’s license required
• Ability to manage a flexible schedule and work independently
• 3+ years of experience working for an MSP at Tier I or Tier II Help Desk level
• Experience with:
Microsoft Azure
Windows Server
Office 365 / Microsoft 365
Networking fundamentals
• Familiarity with LAN, WAN, and VoIP technologies
Physical Requirements
Ability to lift and carry up to 40–50 lbs
Comfortable working on ladders up to 10 feet
Familiar with and able to use basic hand tools (tools provided)
Work Location & Schedule
Monday – Friday
100% on-site
Clackamas, Oregon office
Frequent travel to local client sites is required
Compensation & Benefits
Hourly pay: $21–$25/hour (DOE)
Medical and dental insurance
401(k) with company match
Paid Time Off (PTO)