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Help Desk Manager Jobs in Portland, OR (NOW HIRING)

PURE JOY PEDIATRICS LLC

Front Desk Manager - Medical

Tigard, OR · On-site

$17.25 - $22.50/hr

Our growing pediatric practice is looking for a Front Desk Manager to be the welcoming and friendly face of our clinic helping us provide an exceptional experience for every patient. Why us? Flexible ...

PURE JOY PEDIATRICS LLC

Front Desk Manager - Medical

Tigard, OR · On-site

$17.25 - $22.50/hr

Our growing pediatric practice is looking for a Front Desk Manager to be the welcoming and friendly face of our clinic helping us provide an exceptional experience for every patient. Why us? Flexible ...

PURE JOY PEDIATRICS LLC

Front Desk Manager - Medical

Tigard, OR · On-site

$17.25 - $22.50/hr

Our growing pediatric practice is looking for a Front Desk Manager to be the welcoming and friendly face of our clinic helping us provide an exceptional experience for every patient. Why us? Flexible ...

Eden Health

Lead Service Desk Analyst

Vancouver, WA · On-site

... Manager. * Help document standard operating procedures and maintain the service desk process ... library as workflows evolve. Communication and Coordination * Act as a bridge between the service ...

TEKsystems

IT Helpdesk Manager (MSP)

Portland, OR

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

New

TEKsystems

IT Helpdesk Manager (MSP)

Portland, OR

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

New

themac

Entrances Desk Agent

Portland, OR · On-site

$18 - $23/hr

We are seeking a dynamic, energetic individual to join our team as an Entrance Desk Agent . This ... Manage access to the club using established procedures for members, guests, and employees. Monitor ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Portland, OR

Help Desk Manager information

See Portland, OR salary details

$39.8K

$88.9K

$132.1K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Portland, OR is $88,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $106,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Portland, OR?

The most popular types of Help Desk jobs in Portland, OR are:

What are popular job titles related to Help Desk Manager jobs in Portland, OR?

For Help Desk Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Portland, OR look for?

The top searched job categories for Help Desk Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Help Desk Manager jobs?

Cities near Portland, OR with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $88,863 per year, or $42.7 per hour.

Front Desk Manager - Medical

PURE JOY PEDIATRICS LLC

Tigard, OR • On-site

$17.25 - $22.50/hr

Part-time

Re-posted 5 days ago

Key responsibilities

  • Greet patients and families warmly, making them feel comfortable and valued.

  • Manage scheduling, follow-up appointments, and ensure patients book their next visit before leaving.

  • Handle phone calls, emails, incoming faxes, and patient check-in/check-out processes efficiently and professionally.

Job description

Front Desk Manager (Part-Time) – Private Pediatric Practice
We are looking for a warm, energetic, and organized professional who loves working with children and families? Our growing pediatric practice is looking for a Front Desk Manager to be the welcoming and friendly face of our clinic helping us provide an exceptional experience for every patient.
Why us?  
Flexible working hours.  
Engage with a dynamic team. 
Grow in a supportive environment with coaching. 
Be part of a medical practice that is growing and vibrant.
 
What doing a great job looks like – Greet patients and families with warmth, making them feel comfortable and valued from the moment they walk in.
  • Schedule & Follow-Up – Ensure patients book their next visit before leaving, helping families stay on track with their child’s healthcare.
  • Encourage Growth – Enthusiastically request and collect Google reviews to help our practice reach more families.
  • Customer Service Champion – Provide outstanding service by answering questions, addressing concerns, and making each visit smooth and enjoyable.
  • Efficient Office Flow – Manage phone calls, e-mail, incoming fax, and patient check-in/check-out processes with professionalism and efficiency with a smile.
  • Team Player – Work closely with providers and staff to ensure a seamless experience for families.
This is the perfect job for someone who is:
  • A people person who naturally connects with parents and children.
  • Strong organizational skills and attention to detail.
  • A proactive attitude with a growth mindset and a strong commitment to helping patients and keep growing the practice.
  • Experience in a medical or customer service role (preferred but not required).
  • Excellent communication skills with team members.  
  • Ability to multitask in a fast-paced environment while maintaining a professional and friendly demeanor.
  • Marketing experience to promote the practice (school and hospital visits, etc)
  • Has excellent and friendly telephone presence. 
 
What We Offer:
  • A part-time, flexible schedule in a supportive and fun environment. (2-3 times a week)
  • The opportunity to make a real impact on our patients and their families.
  • A chance to be part of a growing practice that values kindness, service, and community.
If you’re ready to bring your enthusiasm, organization, and customer service skills to a place where you’ll be appreciated every day, we’d love to meet you!

Meet the Practice
Pure Joy Pediatrics is a general pediatric practice located in Portland, OR operating based on Six Sigma Lean Methodologies. Dr. Kirin Palmer started this practice in 2022 with the intention of restoring joy back to the physician patient relationship. So many things work to pull this relationship apart. 
She wanted to build a practice and system that would bolster rather than detract from this experience. Supporting parents in their journey of parenthood is at the heart of what we love to do at Pure Joy Pediatrics. Building this practice has been exhilarating and the kudos and reviews from families has really propelled the project forward by leaps and bounds. It is because we all believe in this work.  
 
Patient care is a must but it is only a part of what we do every day. Encouraging and supporting parents as they develop their own parenting style and garner confidence is the heart of what Pure Joy Pediatrics offers parents. When parents feel empowered in their roles as advocates, caretakers and nurturers of their children, the children naturally benefit. Better yet, they thrive. That is ultimately, the goal.  
 
 
Meet your CEO and Mentor
Dr. Kirin Palmer is the CEO and Founder of Pure Joy Pediatrics in Portland, OR. She has a wealth of experience after nearly 18 years in pediatrics. Her experience was built on her years in pediatric hospital medicine, running house calls and working as an urgent care and emergency room pediatric physician. She has been practicing general pediatrics in the Portland area for the past 8+ years. She opened her own single provider practice in 2022 with the intention of restoring joy to the pediatric encounter. Healthcare encounters feel more and more rushed these days, but her approach in providing comfort measures for procedures actual improves the clinical work flow and keeps patients coming back. Her patients appreciate the intention and many stop by for office visits multiple times a month. Her focus on team has resulted in a supportive and innovate staff that teaches and exchanges ideas to improve systems and patient care. You will appreciate the flexible schedule, supportive executive team and your time at Pure Joy Pediatrics. 
If this seems like the dream job you are looking for and you know you’ll be a good fit, send your resume and cover letter to Career@PureJoyPediatrics.com. To get to know us better you can also check our website https://www.PureJoyPediatrics.com and review our 5-Star Google Reviews
Pay rate: Competitive market rate and BoE