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Help Desk Manager Jobs in Elgin, SC (NOW HIRING)

United Community Bank

Helpdesk Support

Columbia, SC

$38K/yr

Ability to manage user requests and tickets. * Proven experience as a help desk technician or similar customer support role * Working knowledge of office automation products, databases and remote ...

SREE Hotels LLC

Hotel Front Desk Supervisor

Columbia, SC · On-site

$14 - $18/hr

The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the ... High school diploma (Post-secondary degree or certification in Hospitality Management preferred ...

Navitas Credit Corp.

Helpdesk Support

Columbia, SC

$38K - $57K/yr

Ability to manage user requests and tickets. * Proven experience as a help desk technician or similar customer support role * Working knowledge of office automation products, databases and remote ...

United Community Bank

Helpdesk Support

Columbia, SC

$38K - $57K/yr

Ability to manage user requests and tickets. * Proven experience as a help desk technician or similar customer support role * Working knowledge of office automation products, databases and remote ...

United Community Bank

Helpdesk Support

Columbia, SC · On-site

$38K - $57K/yr

Ability to manage user requests and tickets. * Proven experience as a help desk technician or similar customer support role * Working knowledge of office automation products, databases and remote ...

Navitas Credit Corp.

Helpdesk Support

Columbia, SC · On-site

$38K/yr

Ability to manage user requests and tickets. * Proven experience as a help desk technician or similar customer support role * Working knowledge of office automation products, databases and remote ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC

$19 - $26/hr

Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: * Configures and installs software for IT users' desktops and laptops.

STI

Desktop Support Technician - Columbia, SC

Columbia, SC · On-site

$18.75 - $23.75/hr

... Management procedure manual. * Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system. * Perform routine ...

State of South Carolina

Security Analyst III

Columbia, SC · On-site

$94K - $118K/yr

... p Desk for additional scans and user assistance as needed. Assist in running internet usage reports as requested by management to monitor appropriate usage of SCJB resources. Email Security ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Elgin, SC

Help Desk Manager information

See Elgin, SC salary details

$33.5K

$74.9K

$111.4K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Elgin, SC is $74,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $89,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are popular job titles related to Help Desk Manager jobs in Elgin, SC?

For Help Desk Manager jobs in Elgin, SC, the most frequently searched job titles are:

What cities near Elgin, SC are hiring for Help Desk Manager jobs?

Cities near Elgin, SC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Elgin, SC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $74,935 per year, or $36 per hour.

Helpdesk Support

United Community Bank

Columbia, SC

$38K/yr

Full-time

Re-posted 3 days ago

Job description

Navitas Credit Corp, a United Community Bank Company, is a leading financial services firm that was recognized by INC Magazine for four years in a row as one of the 5000 fastest growing companies in the United States. We provide financing to small and medium sized business throughout the United States to help them grow and stay competitive. With multiple offices across the country, we have an entrepreneurial culture where we are looking for talented individuals to join our team and grow with us.

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office.

We are looking for a highly motivated and versatile person to join us and be responsible for providing helpdesk support to our user community for various software and telecom related issues. Support of Microsoft Office products, Citrix, telecom and phones as well as several other key industry specific software packages. Some Network and software administration will also be required.


  • Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
  • Provide accurate information on IT products or services
  • Performing remote troubleshooting through diagnostic techniques
  • Setup of user accounts and client PCs or Terminal.
  • Provide support for Office 365 Exchange environment
  • Pass on any feedback or suggestions to the appropriate internal team member(s)
  • Recommend procedure modification or improvements
  • Some administration of cloud based servers and services

  • Bachelor’s Degree from a four-year college or university or two years’ experience providing helpdesk support and Network administration
  • Knowledge of Active Directory , GPO and basic Lan and TCP/IP skills
  • Ability to manage user requests and tickets.
  • Proven experience as a help desk technician or similar customer support role
  • Working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Customer-oriented and cool-tempered
  • Must have desire to learn new skills
  • Must have good communication skills
  • Must be able to work in a team environment

  • Must be able to pass a background & credit check.
  • This is a full-time position.

FLSA Status: Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or disability, or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


USD $38,769.00 - USD $57,876.00 /Yr.

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