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Help Desk Manager Jobs in Greer, SC (NOW HIRING)

Zones LLC.

Help Desk Analyst L1

Spartanburg, SC · On-site

$22 - $26/wk

  • Medical

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Courser

IT Support Services II - Help Desk

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... Manage user accounts, permissions, and access rights within various systems and applications.

PTG

IT Support Services II - Help Desk

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... Manage user accounts, permissions, and access rights within various systems and applications.

New

Courser

IT Support Services II - Help Desk

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... Manage user accounts, permissions, and access rights within various systems and applications.

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Have a working cell phone for manager communication and Two-Factor Authentication Preferred Qualifications: * Minimum of 4 years of service desk / helpdesk experience or equivalent combination of ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site

$17.50 - $23.50/hr

Have a working cell phone for manager communication and Two-Factor Authentication Preferred Qualifications: * Minimum of 4 years of service desk / helpdesk experience or equivalent combination of ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Have a working cell phone for manager communication and Two-Factor Authentication Preferred Qualifications: * Minimum of 4 years of service desk / helpdesk experience or equivalent combination of ...

Scan source

Sr Service Desk Analyst

Greenville, SC · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for maintaining devices via endpoint management tools such as Intune, JAMF and BigFix. Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to ...

The Joint Chiropractic

Front Desk Sales Manager

Greenville, SC · On-site

$15 - $19.25/hr

  • Medical

Front Desk Sales & Operations Manager Location: Greenville-Spartanburg Type: Full-Time | Weekends ... Help with window signage, supplies, cleanliness, and online reputation.. * Assisting with the ...

The Joint Chiropractic

Front Desk Sales Manager

Spartanburg, SC · On-site

$16.50 - $21.50/hr

  • Medical

Front Desk Sales & Operations Manager Location: Greenville-Spartanburg Type: Full-Time | Weekends ... Help with window signage, supplies, cleanliness, and online reputation.. * Assisting with the ...

The Joint Chiropractic

Front Desk Sales Manager

Spartanburg, SC · On-site

$13.50 - $17.50/hr

  • Medical

Front Desk Sales & Operations ManagerLocation: Greenville-Spartanburg Type: Full-Time | Weekends ... Help with window signage, supplies, cleanliness, and online reputation.. * Assisting with the ...

The Joint Chiropractic

Front Desk Sales Manager

Spartanburg, SC · On-site

$14.50 - $18.75/hr

  • Medical

Front Desk Sales & Operations Manager Location: Greenville-Spartanburg Type: Full-Time | Weekends ... Help with window signage, supplies, cleanliness, and online reputation.. * Assisting with the ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Greer, SC

Help Desk Manager information

See Greer, SC salary details

$36.1K

$80.6K

$119.7K

How much do help desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for help desk manager in Greer, SC is $80,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $96,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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What are the most commonly searched types of Help Desk jobs in Greer, SC?

The most popular types of Help Desk jobs in Greer, SC are:

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Cities near Greer, SC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Greer, SC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,555 per year, or $38.7 per hour.

Help Desk Analyst L1

Zones LLC.

Spartanburg, SC • On-site

$22 - $26/wk

Full-time

Medical

Re-posted 18 days ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

62nd of 224 rated it services

Job description

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 1+ year
Location: Spartanburg, SC
Pay: $22.00 - $26.00; commensurate with experience
Hours: 8:00 am - 5:00 pm
As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission.
What you will do as the Help Desk Support Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
  • Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
  • Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
  • Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
  • Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
  • Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
  • Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
  • Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
  • Collaborate with global IT teams to ensure consistent service delivery across regions.
What you will bring to the team:
  • 1-3 years of experience in a help desk or IT support role.
  • Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
  • Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
  • Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
  • A problem-solving mindset and a passion for delivering excellent customer service.
  • Ability to work in a fast-paced, team-oriented environment with a global scope.
  • Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
#LI-TB1
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.
Employment Type: Full-Time Temporary Employee

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