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Help Desk Manager Jobs in Greer, SC (NOW HIRING)

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Have a working cell phone for manager communication and Two-Factor Authentication Preferred Qualifications: * Minimum of 4 years of service desk / helpdesk experience or equivalent combination of ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site

$17.50 - $23.50/hr

Have a working cell phone for manager communication and Two-Factor Authentication Preferred Qualifications: * Minimum of 4 years of service desk / helpdesk experience or equivalent combination of ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Have a working cell phone for manager communication and Two-Factor Authentication Preferred Qualifications: * Minimum of 4 years of service desk / helpdesk experience or equivalent combination of ...

The Joint Chiropractic

Front Desk Sales Manager

Greer, SC · On-site

$16.25 - $21.25/hr

Front Desk Sales & Operations Manager Location: Greenville-Spartanburg Type: Full-Time | Weekends ... Help with window signage, supplies, cleanliness, and online reputation. * Assisting with the ...

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Help Desk Manager information

See Greer, SC salary details

$36.1K

$80.6K

$119.7K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Greer, SC is $80,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $96,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Greer, SC?

The most popular types of Help Desk jobs in Greer, SC are:

What are popular job titles related to Help Desk Manager jobs in Greer, SC?

For Help Desk Manager jobs in Greer, SC, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Greer, SC are:

What cities near Greer, SC are hiring for Help Desk Manager jobs?

Cities near Greer, SC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Greer, SC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,555 per year, or $38.7 per hour.

Help Desk Analyst 1 - Greenville, SC

Crossroads Treatment Centers

Greenville, SC • On-site

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Help Desk Analyst 1

  • Provide outstanding user support in communication, troubleshooting, and resolution of tickets.

  • Follow up with users to ensure that their tickets are resolved within the contracted or agreed upon time frame.

  • Contribute to Knowledge base articles and guides.

  • React to high-priority requests and support and interface with VIP/executive level personnel.

  • Configure new user equipment and accounts.

  • Provide IT Help Desk/Level 1/Level 2 support to all local and remote clinics via phone/email/remote

  • Provide troubleshooting expertise in PC's, laptops, printers, medical equipment, and their associated software.

  • Analyze, investigate, and resolve high level support issues from customers via support cases logged in ticket system.

  • Adhere to agreed Service Desk procedures and working practices.

  • Consistently achieve high performance in troubleshooting and resolving tickets.

  • Monitor the outstanding incident queue and ensure all are progressed in a timely manner, within Service Level Agreements (SLA)s.

  • Any other duties deemed required as part of the day-to-day role and to be able to work across department when required.

Location & Hours

  • Role required on-site in downtown Greenville, SC

  • Monday - Friday 4:30 AM - 1:30 PM

Education and Requirements

  • Can work under pressure to deliver a high standard of service

  • Experience with desktop/laptop hardware repairs or upgrades helpful

  • CompTIA A+ certification desirable

  • Strong amount of technical knowledge of Windows 7, Microsoft Office products, EMR systems

  • Proficiency in MS Operating Systems, Remote Mobile Technologies, MS Office suite, and Smart Devices running iOS and Android

  • Prior experience is not required but some Fresh Service experience is a plus

  • Six (6) months experience in customer service with a passion for high customer satisfaction and achieving operational excellence

  • Previous experience working in a Help Desk analyst role

Position Benefits

  • Medical, Dental, and Vision Insurance

  • PTO

  • Variety of 401K options including a match program with no vesture period

  • Life Insurance

  • Short/Long Term Disability

  • Paid maternity/paternity leave

  • Mental Health Day

  • Calm subscription for all employees

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