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Entry Level Help Desk Jobs in Greer, SC (NOW HIRING)

Burletto

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Sales Associate - Immediate Opening

Greenville, SC · On-site

$800 - $1.2K/wk

We are looking for a full time Direct Sales Representative to help increase revenue for our clients ... Gone are the days of sitting behind a desk making countless cold calls. We provide micro - targeted ...

Burletto

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Sales Associate - Immediate Opening

Greenville, SC · On-site

$800 - $1.2K/wk

We are looking for a full time Direct Sales Representative to help increase revenue for our clients ... Gone are the days of sitting behind a desk making countless cold calls. We provide micro - targeted ...

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All JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Greer, SC

Entry Level Help Desk information

See Greer, SC salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level help desk in Greer, SC is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

Can you get a helpdesk job with no experience?

Entry level help desk positions often do not require prior experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

Will IT help desk be replaced by AI?

Entry level help desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI currently cannot fully replicate. While AI tools can assist with routine tasks and knowledge base searches, human help desk staff are essential for complex issues and personalized service.

What job makes $10,000 a month without a degree?

Entry level help desk positions typically do not pay $10,000 a month without experience or specialized skills. High-paying jobs that reach this level often require advanced technical skills, certifications, or experience in fields like software development, sales, or entrepreneurship. Most roles paying this amount without a degree are rare and usually involve significant responsibility or specialized expertise.
What are the most commonly searched types of Help Desk jobs in Greer, SC? The most popular types of Help Desk jobs in Greer, SC are:
What job categories do people searching Entry Level Help Desk jobs in Greer, SC look for? The top searched job categories for Entry Level Help Desk jobs in Greer, SC are:
What cities near Greer, SC are hiring for Entry Level Help Desk jobs? Cities near Greer, SC with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Greer, SC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,300 per year, or $22.3 per hour.
Technicial Support Specialist I

Technicial Support Specialist I

Palmetto Air & Water Balance

Greer, SC • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
Join the Leader in Testing and Balancing Services!
Palmetto Air & Water Balance is the world's leading Testing and Balancing service company, founded in 1989. With over 300+ employees across 27 offices in Arizona, Florida, North Carolina, South Carolina, Tennessee, Texas, and Virginia, we take pride in having the largest number of Test and Balance Engineers and Certified Technicians in the United States.
At Palmetto Air & Water Balance, we are dedicated to helping you achieve your career objectives while making a meaningful impact in the industry. We are currently seeking a passionate Technical Support Specialist I join our dynamic team. This is a full-time, on-site position in Greer, SC. Sponsorship is not available.
Why Palmetto?
  • Career Growth: Own your professional development with a company that values growth, fosters learning, and empowers you to thrive.
  • Unique Ownership Program: After one year of service, employees become eligible to own a portion of the company through our "Own It" program, providing a substantial financial incentive and fostering a sense of commitment.
  • Industry Leader: Be part of the world's leading Testing and Balancing service company, founded in 1989
  • Collaborative Team: Work with a dedicated team of professionals across multiple states.
  • Comprehensive Benefits: Enjoy a range of benefits including 100% employee paid medical and dental coverage, vision coverage, life insurance, 401(k) matching, paid time off, and more.

Position: Technical Support Specialist I
The Technical Support Specialist is responsible for providing first-line technical support to internal company employees and assisting with the provisioning, deployment, and maintenance of company computer systems. This is an entry-level IT role suited for someone who is dependable, detail-oriented, and interested in improving their technical skills in a business IT environment.
The primary focus of this position will be preparing computers and user accounts for new employees, assisting with hardware and software setup, responding to internal support requests, and escalating more complex issues when needed.
Primary Responsibilities
  • Provision, configure, and deploy computers, laptops, phones, and other company technology for new and existing employees.
  • Assist with user onboarding and offboarding tasks, including account setup, device preparation, software installation, and access requests.
  • Respond to internal employee support tickets, emails, and phone calls in a timely and professional manner.
  • Troubleshoot basic hardware, software, network, printer, email, Microsoft 365, and application issues.
  • Install and configure standard company software, security tools, remote management agents, and system updates.
  • Maintain accurate records of assigned equipment, completed support requests, and system changes.
  • Assist with password resets, MFA setup, account access issues, and basic Microsoft 365 support.
  • Help maintain IT inventory, including tracking deployed and returned equipment.
  • Follow documented procedures for system provisioning, support requests, and escalation.
  • Communicate clearly with employees to understand issues, provide updates, and confirm resolution.
  • Escalate advanced technical issues to senior IT staff or outside support providers as appropriate.
  • Support IT projects such as system replacements, device refreshes, migrations, and office technology rollouts.

Required Qualifications
  • Basic understanding of Windows computers, Microsoft Office, email, and common business applications.
  • Strong customer service and communication skills.
  • Ability to follow written procedures and document completed work.
  • Willingness to learn new systems, tools, and technologies.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple support requests and prioritize work appropriately.
  • Reliable, professional, and able to work with employees at all levels of the company.

Preferred Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred, but not required. Equivalent hands-on experience, technical certifications, or demonstrated technical aptitude will also be considered.
  • Experience with Microsoft 365, Teams, OneDrive, SharePoint, or Exchange Online.
  • Familiarity with Windows 10/11 setup and troubleshooting.
  • Experience with help desk ticketing systems or remote management tools.
  • Basic knowledge of networking concepts such as Wi-Fi, IP addresses, VPNs, and printers.
  • Prior internship, help desk, desktop support, or technical support experience is helpful but not required.
  • CompTIA A+, Network+, Microsoft, or other relevant technical certifications are a plus.

Work Environment
  • Full-time role, 100% in-office
  • Responsible for lifting and moving computer equipment, preparing systems for shipment, and providing in-person and remote user support
  • Occasional overtime may be required during peak periods
  • Office-based environment with regular use of standard office equipment
  • Standard working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Role includes a mix of desk work, hands-on device setup, remote support, and occasional work in office or equipment rooms

Benefits:
  • 100% employer-paid medical and dental coverage for employees
  • $30,000 company-paid life insurance for all full-time employees
  • Vision coverage, voluntary life insurance, short- and long-term disability, accident, and critical illness coverage
  • 401(k) with company matching
  • Paid Time Off, seven company-paid holidays, and more

If you are looking for an exciting opportunity to join a dynamic team and take on a high level of responsibility, Palmetto Air & Water Balance is the place for you! Apply today and take the next step in your career with us.

Apply