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Entry Level Help Desk Jobs in Greer, SC (NOW HIRING)

Stantec

Civil Engineer - EIT

Greenville, SC · On-site

Every day, we're helping communities improve, reuse, and protect our world's most precious resource ... Your Opportunity The role of an entry level civil engineer is to work on projects both small and ...

Stantec

Civil Engineer - EIT

Greenville, SC · On-site

Your Opportunity The role of an entry level civil engineer is to work on projects both small and ... Every day, we're helping communities improve, reuse, and protect our world's most precious resource.

Burletto

Be Seen First

Sales Associate - Immediate Opening

Greenville, SC · On-site

$800 - $1.2K/wk

We are looking for a full time Direct Sales Representative to help increase revenue for our clients ... Gone are the days of sitting behind a desk making countless cold calls. We provide micro - targeted ...

Burletto

Be Seen First

Sales Associate - Immediate Opening

Greenville, SC · On-site

$800 - $1.2K/wk

We are looking for a full time Direct Sales Representative to help increase revenue for our clients ... Gone are the days of sitting behind a desk making countless cold calls. We provide micro - targeted ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Greer, SC

Entry Level Help Desk information

See Greer, SC salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level help desk in Greer, SC is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Greer, SC? The most popular types of Help Desk jobs in Greer, SC are:
What are popular job titles related to Entry Level Help Desk jobs in Greer, SC? For Entry Level Help Desk jobs in Greer, SC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Greer, SC look for? The top searched job categories for Entry Level Help Desk jobs in Greer, SC are:
What cities near Greer, SC are hiring for Entry Level Help Desk jobs? Cities near Greer, SC with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Greer, SC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,300 per year, or $22.3 per hour.
NOC Technician - Asheville, NC

NOC Technician - Asheville, NC

DartPoints

Greenville, SC • On-site

Full-time

Medical, Life, Retirement

Posted 8 days ago

Job description

Location: 100 Technology Dr Ste C, Asheville, NC 28803, USA

POSITION SUMMARY

The entry-level NOC Technician I primary role is to provide 24x7 Monitoring of Customer and DartPoints specific alerts, technical customer support to clients, and provide internal support to NOC team members.

PRIMARY RESPONSIBILITIES

• Assist customers with onsite installation and service requests.

• Assist with colocation equipment installations.

• Provide immediate customer interaction support via ACD, e-mail and portal request.

• Consistent monitoring of all events related to facilities, managed services, network, and power.

• Physical server monitoring, management, and support.

• Perform routine routines and equipment readings throughout data center facility.

• Maintain a working level of proficiency with all DartPoints’ co-location, Cloud, and Managed

Service platforms.

• Actively monitor all security and video surveillance systems.

• Serve as backup to local teams for facility related activities.

• Establish and maintain security access via badge and biometrics for all customers.

• Properly identify all visitors and provide escort to specified premise equipment.

• Maintain and monitor ticket queue and assist in the ticket quality and review process.

• Receive, pack and ship customer equipment as required.

• Ensure escalation events and issues are routed to proper departments in pre-determined periods

of time.

• Maintain and manage DartPoints abuse inquiries and notices to customers.

• Provide Initial troubleshooting of customer related issues and events.

• Routine updates DartPoints’ Knowledge Base (KB) including documentation of changes.

• Other duties as assigned by Supervisor or Manager.

QUALIFICATIONS & PREREQUISITES

• Required

• High School Diploma or Equivalent

• College course work in related field or equivalent work experience

• Must have a valid driver’s license, reliable transportation and be able to pass a full background

check.

• Demonstrated ability to work in a team environment.

• Experience in a customer service, technical or client support role

• Strong organizational & time management skills required.

• Proficiency in MS Office products

• Excellent communication and interpersonal skills; ability to work with all levels of

organization.

• Employees must complete individual quarterly objectives as assigned.

• Employees must demonstrate commitment to all corporate core values: Customers First,

Integrity, Initiative, Problem-Solving

• Preferred

• Help Desk or Data Center experience – 0 - 2 years.

• Experience with ConnectWise, or other ITSM applications – 0 - 2 years

• Troubleshooting process and procedures – 0 - 2 years

• Certifications: CCNA, CCNP, Network+

Other

• Must be able to work flexible day and evening hours, weekends, and holidays.

• Must be able to climb ladders and assist with installations.

• Must be able to lift equipment and packages of 50lbs or greater.

• Exposure to moderate noise levels

BENEFITS

• 401K Retirement (must be 21 years old), Health Insurance, Life Insurance, Short Term Disability

Disclaimer: This job description has been designed to indicate the general nature and level of work

performed by employees within this position and may change at any time with or without notice. It is

not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities,

and qualifications required of employees assigned to this job.