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Help Desk Manager Jobs in Elgin, SC (NOW HIRING)

Gateway Supply

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Position Summary The Help Desk Support Technician is the first point of contact for all IT-related ... Create, update, and manage incidents and service requests in the Ninja platform * Accurate ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the ...

Robert Half

Help Desk/Desktop Support Analyst

Columbia, SC · On-site

$19 - $26/hr

Assess incoming requests, set priorities based on business impact, and manage workload to meet ... help desk, desktop support, or similar IT support position. * Practical knowledge of Windows ...

STI

Help Desk Technician :: Columbia, SC

Columbia, SC · On-site

$18.50 - $25/hr

... responding to help desk requests via ticketing system * Ability to work independently and collaboratively in a team setting * Excellent communication and documentation skills Preferred skills:

WARN INDUSTRIES INC

Help Desk Technician I

Lancaster, SC · On-site

$16.25 - $22/hr

Autonomously responds to IT help desk requests from users, with little to no supervision, to help ... Makes recommendations for improvement to admins, engineers, or IT operations manager.

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC · On-site

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC ...

City of Columbia

IT HELPDESK MANAGER

Columbia, SC · On-site

$61K - $78K/yr

Reviews and maintains Help Desk database; Assists in supervising Help Desk Analysts; supervisory ... Manages, orders, receives and maintains inventory of computer parts and supplies; Assists ...

City of Columbia

Be Seen First

IT HELPDESK MANAGER - City of Columbia,SC

Columbia, SC · On-site

$55K - $65K/yr

Coordinates daily Help Desk activities, ensuring the provision of timely, effective computer user ... Manages, orders, receives and maintains inventory of computer parts and supplies; * Assists ...

defi AUTO LLC

Client Support Desk Analyst

Columbia, SC · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

DP Professionals Inc

Support Desk Data Analyst

Columbia, SC · On-site

$16.75 - $22.75/hr

DPP is seeking a Support Desk Data Analyst to provide engineering and steady state technical ... Previous experience with System Center Service Manager (SCSM). * Previous experience with Cireson ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Manages resource requirements to balance user demands. * Provides technical support for STO ... Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 ...

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Help Desk Manager information

See Elgin, SC salary details

$33.5K

$74.9K

$111.4K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Elgin, SC is $74,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $89,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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Cities near Elgin, SC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Elgin, SC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $74,935 per year, or $36 per hour.

Help Desk Technician

Gateway Supply

Columbia, SC • On-site

$18.50 - $25/hr

Full-time

Re-posted 10 days ago

Job description

Position Summary
The Help Desk Support Technician is the first point of contact for all IT-related requests across Gateway Supply. This role is responsible for delivering timely, professional, and effective technical support for hardware, software, and network issues, while ensuring requests are properly documented, tracked, and resolved or escalated through the Ninja ticketing platform.
Key Responsibilities
End-User Support
  • Provide first-line support via phone, email, in person and with remote tools
  • Troubleshoot issues related to:
    • Windows desktops and laptops
    • Microsoft 365 (Outlook, Teams, OneDrive, etc.)
    • Printers, scanners, and peripherals
    • Mobile devices (iOS smartphones, tablets, Motorola M9090 scanners)
  • Resolve common issues including:
    • Password resets and account lockouts
    • Application errors
    • Connectivity and device performance issues

Ticket Management & Documentation
  • Create, update, and manage incidents and service requests in the Ninja platform
  • Accurate documentation:
    • User-reported issues
    • Troubleshooting steps taken
    • Final resolution and outcomes
  • Prioritize requests based on urgency and business impact
  • Maintain consistent communication with users throughout the support process

Issue Resolution & Escalation
  • Diagnose and resolve technical issues at first contact whenever possible
  • Escalate complex or unresolved issues to appropriate IT team members
  • Work with network, systems, and application teams to ensure resolution
  • Coordinate with external vendors when necessary

Equipment & User Support
  • Assist with:
    • New hire setup and onboarding
    • User account provisioning and access changes
    • Device configuration, deployment, and replacement
  • Support office and branch users with hardware and software needs
  • Assist with moves, adds, and changes across locations
  • Perform periodic device inventory

Operational Support
  • Follow Gateway Supply IT policies and procedures for help desk operations
  • Ensure critical issues are identified and escalated quickly
  • Follow and contribute to internal documentation and knowledge base resources
  • Identify recurring issues and recommend process or system improvements

Preferred Qualifications
  • 1-3 years of experience in a help desk or IT support role
  • Strong troubleshooting and analytical skills
  • Working knowledge of:
    • Windows operating systems
    • Microsoft 365 platform
    • Active Directory / user account management
  • Experience with an IT ticketing system (Ninja or similar)
  • Strong communication and customer service skills
  • Experience supporting multiple locations or branch environments
  • Basic networking knowledge (Wi-Fi, VPN, IP connectivity)
  • Experience in distribution, warehouse, or supply chain environments

Key Competencies
  • Customer-focused mindset with strong responsiveness
  • Ability to manage multiple priorities effectively
  • Strong attention to detail and documentation quality
  • Team-oriented with good escalation judgment

Work Environment
  • Office-based with occasional travel to branch locations
  • Standard business hours with periodic after-hours support for critical issues

Success Metrics
  • Ticket resolution time and SLA performance
  • First-contact resolution rate
  • User satisfaction and feedback
  • Quality and completeness of ticket documentation

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