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Help Desk Manager Jobs in Bluffton, SC (NOW HIRING)

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

This includes but is not limited to Point of Sale, Merchandise Management, Networking and ... The Help Desk Associate I will play a critical role in building a positive work culture, driving ...

Citi Trends

Help Desk Associate

Savannah, GA

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting ... This includes but is not limited to Point of Sale, Merchandise Management, Networking and ...

Robert Half

Front Desk Manager

Hilton Head Island, SC · On-site

$23 - $25/hr

We are looking for an experienced and service-focused Front Desk Manager to support daily guest ... Offer concierge-style assistance by answering questions, sharing helpful information, and guiding ...

North Point Hospitality

Night Desk Supervisor

Savannah, GA · On-site

$18.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bring your positive attitude and professionalism, and we'll help you build a rewarding career! Why ... Manages guest check-in, check-out and billing processes. * Handles sensitive guest information ...

PTG

IT Support Services II - Help Desk

Savannah, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... Manage user accounts, permissions, and access rights within various systems and applications.

Courser

IT Support Services II - Help Desk

Savannah, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... Manage user accounts, permissions, and access rights within various systems and applications.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Bluffton, SC

Help Desk Manager information

See Bluffton, SC salary details

$34.9K

$78.1K

$116K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Bluffton, SC is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Bluffton, SC?

The most popular types of Help Desk jobs in Bluffton, SC are:

What are popular job titles related to Help Desk Manager jobs in Bluffton, SC?

For Help Desk Manager jobs in Bluffton, SC, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Bluffton, SC look for?

The top searched job categories for Help Desk Manager jobs in Bluffton, SC are:

What cities near Bluffton, SC are hiring for Help Desk Manager jobs?

Cities near Bluffton, SC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Bluffton, SC as of June 2026, with employment types broken down into 55% Full Time, 26% Part Time, 3% Temporary, and 16% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,055 per year, or $37.5 per hour.

Help Desk Associate

Citi Trends

Savannah, GA • On-site

$17.25 - $23.25/hr

Full-time

Re-posted 18 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This includes but is not limited to Point of Sale, Merchandise Management, Networking and Telecommunications, Stores Security Systems, HR Systems, Wireless equipment and all of the software and hardware used to support these systems. The Help Desk Associate I will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
DUTIES/RESPONSIBILITIES:
  • Consistently report to work as scheduled and on time
  • Coordinate and communicate effectively with members of your team
  • Perform tasks in a detailed and efficient manner based on the given direction
  • Ensure all assigned tasks are completed as directed and on time
  • Respond to requests from internal and external partners in a professional and timely fashion
  • Answer calls and troubleshoot problems over the phone for all store software and hardware
  • Effectively analyze and log issues into a Ticketing system
  • Assign proper priority and escalate issues when necessary
  • Remotely troubleshoot various issues including hardware, software, database, networking, wireless and telecommunications
  • Take ownership of issues and drive them to a resolution using all available resources
  • Provide support in a fair and balanced manner as a key member of a TEAM
  • Provide support in a professional, caring, expeditious and effective manner
  • Understand and consider the impact your actions have on the store and customer
  • Communicate effectively with internal and external business partners
  • Develop your knowledge of your working environment to provide better support
  • Provide support to meet or exceed the expectations documented in our SLA (Service Level Agreement)
  • Follow all support procedures as outlined in our Operations Manual and\or other provided documentation
  • Escalate issues when needed according to the documented IS Escalation Procedure
  • Prioritize calls in Queue and follow-up according to the severity of the ticket
  • Open\update a ticket for every incoming\outgoing call, e-mail and voicemail
  • Provide detailed information and all troubleshooting steps for every ticket
  • Determine and assign each ticket to it's appropriate Problem Type
  • Monitor and update all open\existing tickets
  • Consistently check and respond to e-mails from all Business Partners
  • Performs other duties as may be assigned.

REQUIRED SKILLS/ABILITIES:
  • Must be available 7 days a week for shifts ranging from 8AM - 10PM, EST
  • The ideal candidate will possess superior communication skills
  • Working knowledge of MS Office and Windows
  • The ability to learn new technology quickly and thoroughly
  • Ability to work through roadblocks and bring about resolution
  • Advanced problem solving and troubleshooting skills
  • Self-motivated and enjoys learning new technologies
  • Ability to document and record statistics and execute tests with extreme attention to detail

EDUCATION/EXPERIENCE:
  • Experience with Win OS, Mac OS, wireless and networking basics a plus
  • Experience with executing basic SQL statements a plus
  • Experience with SQL and Relational Database technology a plus
  • Experience with POS hardware and software a plus
  • Experience troubleshooting hardware and software issues with remote users

PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
  • The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
  • The employee must be able to work effectively in a fast-paced environment.

GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.

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