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Help Desk Manager Jobs in Rhode Island (NOW HIRING)

Spire Orthopedic Partners

Front Desk Specialist

Warwick, RI · On-site

$17.85 - $22.30/hr

As a Management Services Organization (MSO), Spire provides the infrastructure for administrative ... Greet patients in a prompt, courteous and helpful manner. * Accurately and expeditiously register ...

Arcfield

IT Support Technician

Newport, RI · On-site

$21.75 - $29.75/hr

Responsibilities Arcfield is seeking a qualified individual for an IT Help Desk Support Technician ... Proficient in information technology and operations management. * Gather feedback for and implement ...

Lucas Milhaupt

IT Technician

Warwick, RI · On-site

Provide Tier 1 support through the IT Help Desk ticketing portal and serve as on-site contact for ... Identify equipment shortages and coordinate with IT Network and Systems Manager to requisition ...

Wood River Health

Practice Manager

Hope Valley, RI · On-site

$70K - $80K/yr

Regularly performs front desk duties while providing operational oversight and staff support ... that help support efficient workflow, productivity, quality improvement and customer service

New

TERRACON

Billing Coordinator

Providence, RI · On-site

Work with Project Managers to ensure that acceptable evidence of arrangement documentation exists ... Answer Help Desk calls relating to billing and resolve billing application and procedural errors ...

TERRACON

Billing Coordinator

Providence, RI · On-site

$27.78 - $38.78/hr

Work with Project Managers to ensure that acceptable evidence of arrangement documentation exists ... Answer Help Desk calls relating to billing and resolve billing application and procedural errors ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rhode Island

Help Desk Manager information

See Rhode Island salary details

$36.7K

$82K

$121.9K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Rhode Island is $82,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rhode Island?

The most popular types of Help Desk jobs in Rhode Island are:

What are popular job titles related to Help Desk Manager jobs in Rhode Island?

For Help Desk Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Rhode Island look for?

The top searched job categories for Help Desk Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Help Desk Manager jobs?

Cities in Rhode Island with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,048 per year, or $39.4 per hour.

Front Desk Specialist

Spire Orthopedic Partners

Providence, RI

$17.85 - $22.30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 1 hour ago

Job description

Schedule: This is a full time onsite position with the following hours - Monday through Thursday (10:30AM to 7:00PM EST) and Friday (8:00AM to 4:30PM EST)

Who we are:  

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.  

What you’ll do:  

The Front Desk Specialist is responsible for maximizing daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner.  The Receptionist also directs vendors and visitors as needed to proper contacts.    

Responsibilities/Duties:  

  • Greet patients in a prompt, courteous and helpful manner.  

  • Accurately and expeditiously register and update patients’ demographic information.  

  • Verify insurance eligibility and benefits and document appropriately.  

  • Obtain and document referrals.  

  • Ability to triage patients and appropriately schedule them.  

  • Notify patients of and collect on copays and past due balances.  

  • Check out procedures including scheduling future appointments and outside testing.  

  • Other duties as assigned.  

Who you are: 

Qualifications:  

  • High School Graduate or equivalent  

  • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.  

  • Experience with Microsoft Office (Word, Excel, and PowerPoint). 

  • Discretion to work with confidential information.  

  • Knowledge of HIPAA Regulations  

  • Pertinent job-related experience and Medical Terminology  

  • Bilingual Spanish or Portuguese a plus    

What we offer:  

  • Excellent growth and advancement opportunities  

  • Dynamic environment  

  • Access to a diverse network of practitioners  

  • Broad infrastructure of tools and programs to enhance the employee experience     

  • Competitive Compensation  

  • Generous PTO   

  • Benefits package: health, dental, vision, 401(k), etc.  

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).   

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