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Help Desk Assistant Jobs in Rhode Island (NOW HIRING)

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Provide monthly updates on significant support patterns or issues. * Assist with software and ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Troubleshoot hybrid identity and directory synchronization issues. * Assist with endpoint ... Help identify training opportunities and knowledge gaps within the Help Desk. * Maintain a ...

Davidson Hospitality Group

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Davidson Hospitality Group

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Melton Truck Lines

CDL-A Flatbed Driver

Pawtucket, RI · On-site

Around the Clock Support: 24/7 driver help desk to assist you anytime, anywhere. * Excellent Benefits: Enjoy medical, dental, 401k, telemedicine and more. Melton Pay: * 0-11 months qualified driving ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Rhode Island

Help Desk Assistant information

See Rhode Island salary details

$10

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$32

How much do help desk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk assistant in Rhode Island is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Rhode Island?

The most popular types of Help Desk jobs in Rhode Island are:

What cities in Rhode Island are hiring for Help Desk Assistant jobs?

Cities in Rhode Island with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,459 per year, or $20.4 per hour.

Help Desk Technician

Hirekeyz Inc

Bristol, RI • On-site

Contractor

Re-posted 12 days ago

Job description

Job Title: Help Desk Technician

Location: Bristol, RI (On-site at various Town facilities and remote as needed)

Duration: Long Term Contract

Job Summary:

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours.

Key Responsibilities:

  • Provide remote and on-site technical support during Town Hall’s normal business hours (Monday–Friday, 8:00 AM–4:00 PM).
  • Set up new users, edit, or remove existing users on the network, hardware, and software systems.
  • Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office 365, Nitro Pro).
  • Diagnose and resolve desktop application issues and perform hardware repairs.
  • Apply Windows patches, updates, and preventative maintenance tasks.
  • Manage and track support requests via an online ticket submission system with commenting and request tracking capabilities.
  • Provide monthly updates on significant support patterns or issues.
  • Assist with software and hardware purchases and installations as requested.
  • Conduct one-on-one training for Town staff on standard applications and user rights.

Qualifications:

  • Education: Associate’s degree in Information Technology or related field, or equivalent experience.
  • Experience:
  • 2–3 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office 365, Windows operating systems, and common office applications.
  • Experience with ticketing systems and remote support tools.
  • Certifications (preferred):
  • CompTIA A+ or Microsoft Certified Professional (MCP).
  • Skills:
  • Strong customer service and communication skills.
  • Ability to troubleshoot hardware and software issues efficiently.
  • Proficiency in managing ticketing systems and documenting support activities.
  • Availability: Must be available for on-site support during regular business hours and remote support as needed.