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Help Desk Assistant Jobs in Rhode Island (NOW HIRING)

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Provide monthly updates on significant support patterns or issues. * Assist with software and ...

Brown University Health

Service Desk Analyst

Providence, RI · On-site

$19.97 - $32.96/hr

SUMMARY Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive ...

Hotel Viking Newport

Front Desk Agent

Newport, RI

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Davidson Hospitality Group

Front Desk Agent

Newport, RI · On-site

$22/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Arcfield

IT Support Technician

Newport, RI · On-site

$21.75 - $29.75/hr

Responsibilities Arcfield is seeking a qualified individual for an IT Help Desk Support Technician ... Install, configure, and troubleshoot operating systems; assist with the maintenance and ...

A3 Staffing Solutions

Be Seen First

IT Tech Bar Technician - Windows and MAC - ADSDE

Johnston, RI · On-site

$23 - $25/hr

... * Assist with IT projects including office moves, equipment refreshes, Windows upgrades, and technology rollouts. Required Qualifications * 3+ years of Desktop Support, Help Desk, or End User ...

Brown University Health

Unit Secretary

Providence, RI

$42K - $52K/yr

... help desk Perform downtime procedures as required Order Entry & Transcription Enter and process ... Assist with cost-saving initiatives and workflow improvements Support team-based problem-solving ...

Brownhealth

Unit Secretary

Providence, RI

$42K - $52K/yr

Report equipment or system malfunctions to the help desk * Perform downtime procedures as required ... Participate in mandatory training, competency assessments, and education Additional Duties * Assist ...

Brown University Health

Unit Secretary

Providence, RI · On-site

$42K - $52K/yr

... help desk Perform downtime procedures as required Order Entry & Transcription Enter and process ... Assist with cost-saving initiatives and workflow improvements Support team-based problem-solving ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Rhode Island

Help Desk Assistant information

See Rhode Island salary details

$10

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$32

How much do help desk assistant jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for help desk assistant in Rhode Island is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a help desk assistant do?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, answering user inquiries, and guiding users through problem resolution. They often use ticketing systems and may need basic knowledge of computer systems, networking, and common software applications. The role typically requires strong communication skills and patience to assist users effectively.

What jobs pay 4000 a week without a degree?

Help Desk Assistant roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level without a degree include sales positions like real estate agents, certain skilled trades such as electricians or plumbers with experience, and entrepreneurial ventures. These roles often require strong skills, certifications, or experience rather than formal college degrees.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

How much does help desk pay?

The average help desk assistant salary typically ranges from $35,000 to $50,000 annually, depending on experience, certifications, and the employer. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. AI tools complement human staff by improving efficiency, but they do not fully replace the need for skilled help desk professionals.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Rhode Island? The most popular types of Help Desk jobs in Rhode Island are:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Rhode Island as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,459 per year, or $20.4 per hour.

Help Desk Technician

Hirekeyz Inc

Bristol, RI • On-site

$21 - $28.25/hr

Contractor

Re-posted 22 days ago

Job description

Job Title: Help Desk Technician

Location: Bristol, RI (On-site at various Town facilities and remote as needed)

Duration: Long Term Contract

Job Summary:

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours.

Key Responsibilities:

  • Provide remote and on-site technical support during Town Hall’s normal business hours (Monday–Friday, 8:00 AM–4:00 PM).
  • Set up new users, edit, or remove existing users on the network, hardware, and software systems.
  • Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office 365, Nitro Pro).
  • Diagnose and resolve desktop application issues and perform hardware repairs.
  • Apply Windows patches, updates, and preventative maintenance tasks.
  • Manage and track support requests via an online ticket submission system with commenting and request tracking capabilities.
  • Provide monthly updates on significant support patterns or issues.
  • Assist with software and hardware purchases and installations as requested.
  • Conduct one-on-one training for Town staff on standard applications and user rights.

Qualifications:

  • Education: Associate’s degree in Information Technology or related field, or equivalent experience.
  • Experience:
  • 2–3 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office 365, Windows operating systems, and common office applications.
  • Experience with ticketing systems and remote support tools.
  • Certifications (preferred):
  • CompTIA A+ or Microsoft Certified Professional (MCP).
  • Skills:
  • Strong customer service and communication skills.
  • Ability to troubleshoot hardware and software issues efficiently.
  • Proficiency in managing ticketing systems and documenting support activities.
  • Availability: Must be available for on-site support during regular business hours and remote support as needed.