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Help Desk Assistant Jobs in Rhode Island (NOW HIRING)

Melton Truck Lines

CDL-A Flatbed Driver

Cranston, RI · On-site

Around the Clock Support: 24/7 driver help desk to assist you anytime, anywhere. * Excellent Benefits: Enjoy medical, dental, 401k, telemedicine and more. Melton Pay: * 0-11 months qualified driving ...

Melton Truck Lines

CDL-A Flatbed Driver

Warwick, RI · On-site

Around the Clock Support: 24/7 driver help desk to assist you anytime, anywhere. * Excellent Benefits: Enjoy medical, dental, 401k, telemedicine and more. Melton Pay: * 0-11 months qualified driving ...

Melton Truck Lines

CDL-A Flatbed Driver

Providence, RI · On-site

Around the Clock Support: 24/7 driver help desk to assist you anytime, anywhere. * Excellent Benefits: Enjoy medical, dental, 401k, telemedicine and more. Melton Pay: * 0-11 months qualified driving ...

Arcfield

IT Support Technician

Newport, RI · On-site

$21.75 - $29.75/hr

Responsibilities Arcfield is seeking a qualified individual for an IT Help Desk Support Technician ... Install, configure, and troubleshoot operating systems; assist with the maintenance and ...

SGF Global

Executive Assistant

Providence, RI · On-site

Perform filing and front desk reception duties * Offer other ad-hoc support as needed Requirements ... Our culture is built on collaboration, innovation, and a genuine passion for helping people grow.

South Kingstown, Town of (RI)

$16.40/hr

The work involves all aspects of circulation desk duties, shelving returned materials, registering ... helpful manner.

Extra Space

Assistant Store Manager

Woonsocket, RI · On-site

$17 - $20/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Woonsocket, RI

$17 - $20/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Cranston, RI

$16.73 - $18.73/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

West Warwick, RI

$15.69 - $17.69/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Rhode Island

Help Desk Assistant information

See Rhode Island salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk assistant in Rhode Island is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Rhode Island?

The most popular types of Help Desk jobs in Rhode Island are:

What cities in Rhode Island are hiring for Help Desk Assistant jobs?

Cities in Rhode Island with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,459 per year, or $20.4 per hour.

IT Support Technician with Security Clearance

Arcfield

Newport, RI • On-site

$21.75 - $29.75/hr

Other

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Responsibilities Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Principle Duties and Responsibilities * Excellent customer service, interpersonal, communication skills in order to provide technical and product support. * Proficient in information technology and operations management.
* Gather feedback for and implement continuous improvement.
* Support special projects related to client support and operations related activities.
* Work with development teams to improve overall processes.
* Work with external vendors as required.
* Attend all meetings as applicable and provide necessary feedback when prompted.
* Ability to work independently on problems and projects.
* Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
* Working knowledge of Microsoft Office Applications.
* Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
* Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology.
* Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team.
Qualifications * HS and 4-5 years experience
* Position requires an active Secret-level security clearance
* Additional Skills of Interest (not required): * CompTIA Security+ CE
* Experience in reimaging and patching
* Experience in Linux
* Define test strategies including functional, non-functional, regression, automation, security, and performance testing
* Clear understanding of computer hardware
* Military or Government Experience
Equal Pay Act This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield 's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.Min: $44,836.89Max: $77,962.65 EEO Statement We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.

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