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Part Time Help Desk Jobs in Rhode Island (NOW HIRING)

Desktop Support Analyst I

Warwick, RI ยท On-site

$60K - $65K/yr

This is a part-time position with HCH Enterprises, LLC and a contract position. Summary: This ... This position requires both phone and hands-on support. 1+ years of previous Help Desk experience ...

Housekeeper Part Time-101020

Warwick, RI ยท On-site

$13.75 - $17.50/hr

Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any ... The associate may be asked to travel to help additional locations within a reasonable geography.

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Part Time Help Desk information

See Rhode Island salary details

$10

$20

$32

How much do part time help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for part time help desk in Rhode Island is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Help Desk professional, and why are they important?

To thrive as a Part Time Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are some common challenges faced by part-time help desk staff, and how can they effectively manage them?

Part-time help desk staff often face challenges such as balancing fluctuating workloads, quickly adapting to rapidly changing technical issues, and staying updated on company processes with limited hours. Effective time management, proactive communication with full-time team members, and leveraging knowledge bases can help overcome these hurdles. Additionally, maintaining detailed notes and regularly participating in team meetings or training sessions, even on a flexible schedule, can ensure continuity and provide better support to end-users.

What is the difference between Part Time Help Desk vs Part Time IT Support Specialist?

AspectPart Time Help DeskPart Time IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentOffice or remote, customer-facingOffice, remote, or on-site, technical troubleshooting
Employer UsageHelp desk teams, MSPs, corporate ITIT departments, service providers, tech companies
Search & Comparison IntentYesYes

Both roles involve technical support, troubleshooting, and customer service. The Part Time Help Desk typically focuses on basic user issues and ticket management, while the Part Time IT Support Specialist may handle more complex technical problems and system maintenance. The roles often overlap but differ in technical depth and scope.

What are part time help desk jobs?

Part time help desk jobs involve providing technical support and assistance to customers or employees, but on a reduced hours schedule compared to full-time positions. Individuals in these roles help troubleshoot and resolve issues related to computers, software, networks, or other technology, either over the phone, via email, or in person. Part time help desk positions are ideal for students, those seeking flexible work, or individuals balancing other commitments. They require good communication skills, basic technical proficiency, and a customer-oriented attitude.
What are the most commonly searched types of Help Desk jobs in Rhode Island? The most popular types of Help Desk jobs in Rhode Island are:
Infographic showing various Part Time Help Desk job openings in Rhode Island as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,459 per year, or $20.4 per hour.

Desktop Support Analyst I

HCH ENTERPRISES LLC

Warwick, RI โ€ข On-site

$60K - $65K/yr

Full-time, Part-time, Contractor

Re-posted 17 days ago


Job description

COMPANY OVERVIEW

HCH Enterprises, LLC (HCH) is a solutions-oriented staffing, consulting, project management and IT service provider. Our mission is to help governments and partners make life better for everyone by centering equity in the delivery of our consulting, staff augmentation, and information technology services. At HCH, we believe our work benefits from the diverse perspectives of our employees. As such, HCH celebrates inclusion and is committed to being an Equal Opportunity Employer.

HCH Enterprises, LLC is seeking an Desktop Support Analyst I. This is a part-time position with HCH Enterprises, LLC and a contract position.

Summary: This position provides day-to-day consultation, training & troubleshooting to computer users for hardware, software, network and related computer systems and their peripheral devices. This position requires both phone and hands-on support. 1+ years of previous Help Desk experience are required. Great communications and customer service and troubleshooting skills are a must!

Essential Duties and Responsibilities:

๏‚ท Resolve hardware and software support communications (telephone calls, voicemail and e-mail) directly from end users

๏‚ท Identifies, researches, and resolves complex technical problems

๏‚ท Track all hardware and software inventory issued to employees

๏‚ท Perform all desktop hardware/software installations, software updates, and licensing issues

๏‚ท Log all received calls, e-mails and voicemails as required in the Help Desk Support System

๏‚ท Continually suggest system/process improvements to ensure superior user experience

๏‚ท Replace/install/configure all user hardware as needed in a timely manner

๏‚ท Work with IT staff to escalate issues as needed

๏‚ท Works with contractors and vendors when external help is required

๏‚ท Train staff on hardware, software and network use

๏‚ท Participate in special projects as appropriate

๏‚ท Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Help Desk to meet its mission

๏‚ท Provide excellent customer service

๏‚ท Keep up-to-date on emerging technologies and regularly update skills to match newly acquired systems or services

๏‚ท Any and all other responsibilities as assigned

Supervisory Responsibilities: N/A

Qualifications:

๏‚ท Excellent written and verbal skills

๏‚ท Must be self-motivated with strong sense of ownership

๏‚ท Must be able to lift 50lbs & climb ladders

๏‚ท Must have a valid driverโ€™s license

๏‚ท Must be able to pass background checks

Education/Experience:

๏‚ท Associates degree in an Information Technology field and/or equivalent experience

๏‚ท MCDST, ITIL, A+, N+, VCA-DCV, VCA-DTM or equivalent certification a plus

๏‚ท Microsoft Windows 10 Workstations in a virtualized environment

๏‚ท Experience with thin client use/management

๏‚ท Microsoft Office 2016

๏‚ท Hardware/Software troubleshooting

๏‚ท Networking experience including TCP/IP, DHCP, VLANs, etc.

๏‚ท Active Directory user administration Group Policy tools

๏‚ท Experience with VMWare Horizon (View) and VMware vSphere

๏‚ท Thorough knowledge of desktop and business/technical support systems


Projected start date is 8/10/26. This is a full-time (40 hr/wk) position located ON-SITE in Warwick, RI. Salary compensation $60,000-$65,000 annually.