ZipRecruiter

Log In

1

Help Desk Manager Jobs in Connecticut (NOW HIRING)

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Maintain user accounts in system administration tools and support access management activities

company652

Help Desk Specialist

Wallingford, CT · On-site

The Help Desk Specialist provides frontline support for a variety of information technology ... Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

Creating and managing technical documentation. * Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification ...

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... managers, the application has been enhanced and modified continually to meet data capture and ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization's computer systems and networks. Responsibilities : • Install and configure computer hardware ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Print Management First Responder - IT Support Location: William W. Backus Hospital - 326 Washington ... This role is ideal for candidates with IT Help Desk or technical support experience who enjoy ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Connecticut

Help Desk Manager information

See Connecticut salary details

$35.7K

$79.7K

$118.4K

How much do help desk manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for help desk manager in Connecticut is $79,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Connecticut?

The most popular types of Help Desk jobs in Connecticut are:

What are popular job titles related to Help Desk Manager jobs in Connecticut?

For Help Desk Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Connecticut look for?

The top searched job categories for Help Desk Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Help Desk Manager jobs?

Cities in Connecticut with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 2% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $79,700 per year, or $38.3 per hour.

Service Desk Personnel

AITA Consulting Services, Inc.

West Hartford, CT • On-site

$20.75 - $28.50/hr

Other

Posted 15 days ago

Job description

REQUIRED AGENCY
Department of Emergency Services and Public Protection
PROJECT/SYSTEM OVERVIEW
The Connecticut Information Sharing System (CISS) provides an integrated solution for the sharing of criminal justice information (CJI) within the Connecticut criminal justice agencies, in full compliance with the current versions of both the state and federal CJIS Security Policies. Help Desk support operations is a critical element for this program; a Help Desk Analyst is necessary to execute these objectives.
  1. SCOPE OF WORK

The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS. The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy. The CJIS team needs a Help Desk Analyst to ensure the following work is performed:
Specific Services Required
  • Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
  • Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.
  • Ability to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
  • Must be customer centric and aggressive in promoting your customers' needs and getting them met.
  • Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.
  • Must answer and address all incoming service calls and emails and route accordingly.
  • Keep well-documented, up-to-date case notes on all tickets daily.
  • Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
  • Provide first level of customer support and resolve issues or escalate as needed.
  • Ensure client support requests are well documented and triaged appropriately.
  • Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
  • Ensure the logging of all incidents and service requests.
  • Conduct timely triage and escalation in accordance with SLA requirements.
  • Address and resolve tier 1 level incidents and requests.
  • Engage with other service desk resources and escalate as needed to other technical teams.
  • Accurately document interactions, incidents, and problems.
  • Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
  • Follow, enhance and develop procedural documentation related to user account provisioning and management.
  • Develop, enhance and maintain knowledge base articles used by other IT staff.
  • Participate in Production support review meetings.
Required Skills/Experience
The candidate must have the following skills or experience:
  • Bachelor of Science in Information Technology or related field.
  • Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
  • Minimum 3 years of experience working in IT Help Desk support environment.
  • Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
  • Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
  • Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
  • Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
Travel
  • Does this position include travel? No. Candidate should not be expected to travel to offsite meetings.
  • Any and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT. Travel reimbursement is the responsibility of the respective vendor.

Apply