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Help Desk Manager Jobs in Torrington, CT (NOW HIRING)

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Some Travel Reports To: IT, Help Desk Manager Positions Supervised: N/A POSITION SUMMARY The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Maintain user accounts in system administration tools and support access management activities

company652

Help Desk Specialist

Wallingford, CT · On-site

The Help Desk Specialist provides frontline support for a variety of information technology ... Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... managers, the application has been enhanced and modified continually to meet data capture and ...

Global Channel Management, Inc.

Help desk

Windsor, CT · On-site

$18/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Robert Half

Help Desk Level I (Fully Remote)

Hartford, CT · Remote

$25 - $28/hr

Help Desk Analyst I (Contract) Location: Hartford, CT (Fully Remote) Duration: 3-Month Contract ... Manage user accounts, permissions, and access requests. * Support email administration and related ...

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Help Desk Manager information

See Torrington, CT salary details

$37K

$82.7K

$122.9K

How much do help desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for help desk manager in Torrington, CT is $82,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Torrington, CT?

The most popular types of Help Desk jobs in Torrington, CT are:

What job categories do people searching Help Desk Manager jobs in Torrington, CT look for?

The top searched job categories for Help Desk Manager jobs in Torrington, CT are:

What cities near Torrington, CT are hiring for Help Desk Manager jobs?

Cities near Torrington, CT with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Torrington, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $82,702 per year, or $39.8 per hour.

Help Desk Technician I (FT)

Westfield Bank

Westfield, MA • On-site

$21 - $28.25/hr

Full-time

Posted 24 days ago

Job description

Job Title: Help Desk Technician I                                                       

Department: Information Technology

Job Status: Full Time                                                                                

FLSA Status: Non-Exempt

Grade: 8                                                                                                        

Amount of Travel: Some Travel                  

Reports To: IT, Help Desk Manager                                                      

Positions Supervised: N/A


POSITION SUMMARY

The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, escalate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment. The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.  

ESSENTIAL FUNCTIONS

  • Assist users with Microsoft Windows, Microsoft 365, Teams, Outlook, SharePoint, and applications. 
  • Respond to user requests for assistance.  Provide 1st level support and triage on all calls.  Escalate to senior team members as appropriate.
  • Monitor and follow up on unresolved tickets to ensure satisfactory resolution.
  • Update tickets/knowledge base with actions taken for resolution and status through closure.
  • Support the achievement of Help Desk service level objectives and customer satisfaction.
  • Install, configure, and maintain workstation hardware, software, and peripherals.
  • Configure and deploy technologies to support on/off boarding needs for new or changed employees.
  • Monitor event logs and status of various cyber controls to ensure optimal performance.
  • Participate in after-hours support or on-call rotations when scheduled or otherwise required.
  • Must adhere to and maintain bank systems consistent with bank standards, procedures, policies, best practices and regulations.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

  • Adaptability/Flexibility
  • Analytical Skills
  • Initiative
  • Organizational Skills
  • Problem Solving

Education/Experience/Skills & Abilities

  • High School Diploma, G.E.D required. Associate or bachelor's degree (or actively pursuing) and/or certifications in IT or Cybersecurity such as Security+, Network+, Microsoft Certifications, etc. desired.
  • Help desk support and ticketing software experience preferred.
  • Windows 11, Microsoft Office, 365 and email experience preferred.
  • PC / Laptop management/configuration/troubleshooting experience preferred. 
  • Apple iPhone, iPad and Mobile Device Management knowledge.
  • Triage copier/printer and other peripheral hardware issues.
  • Antivirus, vulnerability patching and cybersecurity controls.
  • Basic networking concepts (TCP/IP, DNS, DHCP, VPN).
  • User access controls management (Active Directory, Share Permissions).
  • Endpoint security tools management/troubleshooting. Audio/Video System Management/Troubleshooting. 

 PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand                                  Occasionally

10 lbs or less                  Occasionally

Walk                                   Frequently

11 - 20 lbs                      Occasionally

Sit                                       Constantly

21 - 50 lbs                     Occasionally

Handling/Fingering         Occasionally

51 - 100 lbs                   Not Applicable

Reach Outward               Occasionally

Over 100 lbs                  Not Applicable

Reach Above Shoulder   Occasionally

Push/Pull                                                                                              

Climb                                 Not Applicable

12 lbs or less                  Occasionally

Crawl                                 Not Applicable

13 - 25 lbs                      Occasionally

Squat or Kneel                 Not Applicable

26 - 40lbs                       Occasionally

Bend                                  Not Applicable

41 - 100 lbs                    Not Applicable

 N (Not Applicable)          Activity is not applicable to this occupation.

O (Occasionally)               Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently)                   Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly)                   Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.



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