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Help Desk Associate Jobs in Worcester, MA (NOW HIRING)

CVS Health

IT Principle Support Specialist

Smithfield, RI · Hybrid

$21.10 - $44.99/hr

This role supports the Store Systems Help Desk, Retail Network Operations Center (NOC), Rollout ... Associate's degree, technical degree, or additional technical training preferred. Anticipated ...

Mackey's

Garden Center Seasonal Associate

Woodstock, CT · On-site

$14.50 - $16.75/hr

Must be 18 years or older The Mackey's Opportunity Mackey's has been helping Connecticut families ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Worcester, MA

Help Desk Associate information

See Worcester, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk associate in Worcester, MA is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Worcester, MA?

The most popular types of Help Desk jobs in Worcester, MA are:

What are popular job titles related to Help Desk Associate jobs in Worcester, MA?

For Help Desk Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Worcester, MA look for?

The top searched job categories for Help Desk Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Help Desk Associate jobs?

Cities near Worcester, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,551 per year, or $21.4 per hour.

Front Desk Sales Associate

European Wax Center

Westford, MA • On-site

$15/hr

Part-time

Re-posted 10 days ago

Job description

LOVE TO HELP OTHERS LOOK AND FEEL GORGEOUS? JOIN OUR TEAM!

Are you passionate about people and beauty? Are you naturally confident and outgoing? Does the idea of earning excellent commission drive you? If so, you need to join our team!

Turn your passion into a rewarding role with our growing team at European Wax Center! We're in the business of Revealing Beautiful Skin, and with your help, we'll give guests a reason to walk in, and strut out.

Here’s why you should come work with us:

· We believe that happy employees make happy guests, so you can expect a fun, upbeat, flexible work environment.

· We believe work should be interesting, so we’ll help you continuously develop new skills.

· We believe in promoting from within, so you’ll have opportunities for advancement.

Here’s what you need to bring to the table:

An upbeat attitude & committed to delighting our guests and—of course—having fun while being awesome!

Educating guests on the benefits of waxing and our wax packages.

Scheduling and confirming reservations and managing guest flow throughout the day.

Ability to work in a fun, fast-paced environment.

Ability to work a flexible schedule including nights and weekends, because that’s when we’re busy.

As a Beauty Advisor/Sales Associate, you'll have the drive and dedication to hit the ground running. Our comprehensive training will provide you with all the tools you will need and to show our appreciation, we offer great pay and performance incentives throughout your career!

Benefits:

Complimentary unlimited waxing, as well as discounts on all retail products.

A fun, well-managed, successful work environment.

Hourly wage plus generous bonus plan.

Flexible schedule – full and part-time.

Career growth.

This role is perfect for those looking for full time and part-time opportunities. We are open 7 days a week and offer flexible shifts.

EWC is an equal opportunity employer

Job Types: Full-time, Part-time

Pay: $15.00 per hour & unlimited sales bonus

Experience:

customer service: 1 year (Preferred)

Multiple locations

Work Remotely: No

Work Location: Multiple Locations (optional)

Welcome to European Wax Center in Westford, Massachusetts. EWC is a personal care and waxing services brand admired by millions for our Comfort Wax®, our exclusive 4 Steps to Gorgeous® process, and propriety collection of brow, body, and skincare product collections. We are so confident that it will be love at first wax, your first wax is always free.