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Help Desk Associate Jobs in Worcester, MA (NOW HIRING)

Garden Center Seasonal Associate

Woodstock, CT

$14.50 - $16.75/hr

Must be 18 years or older The Mackey's Opportunity Mackey's has been helping Connecticut families ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

Maintain up-to-date client records and help ensure accuracy and consistency across internal systems ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

Network Administrator

Worcester, MA · On-site

$75K - $80K/yr

Act as a Tier 2/3 escalation point for network-related issues submitted through the help desk ... Associate's or Bachelor's degree in Information Technology, Network Administration, or related ...

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

Allworth Financial delivers long- and short-term investment planning solutions and advice to help ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

Allworth Financial delivers long- and short-term investment planning solutions and advice to help ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

Be Seen First

... by helping resolve any problems relating to glasses orders. You will be joining a wonderful small team of optometric technicians, opticians, and front desk associates. We are friendly and easy to ...

Sales Associate (Part-Time/Seasonal)

Woodstock, CT · On-site

$13.25 - $15.50/hr

If you are a self-motivated individual with a passion for helping people this could be the unique ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Showing results 41-60

Help Desk Associate information

See Worcester, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in Worcester, MA is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Worcester, MA? The most popular types of Help Desk jobs in Worcester, MA are:
What are popular job titles related to Help Desk Associate jobs in Worcester, MA? For Help Desk Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Worcester, MA look for? The top searched job categories for Help Desk Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Help Desk Associate jobs? Cities near Worcester, MA with the most Help Desk Associate job openings:
Infographic showing various Help Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,551 per year, or $21.4 per hour.

Price Accuracy Coordinator Pt

Northeast Grocery

Worcester, MA • On-site

$15 - $19.25/hr

Part-time

Posted 7 days ago


Job description

Pay Range: $15.00- $19.25

SUMMARY
Responsible for maintaining the integrity of our scanning file, which provides the foundation for Front End accuracy/customer service. Maintains a high level of fast, friendly, and efficient customer courtesy and service throughout the store. Acts as a liaison between the store and the Scanning Department. Works as a technical helper regarding the store computer as instructed by the Help Desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.
Consistently work within company 5S efficiency standards to provide fast, friendly and efficient service to all customers.  
Maintain a neat, clean and organized workstation, according to 5S standards, at all times.  
Possess a thorough knowledge of store systems to include: Gateway, scales, and scanning.
Assist customers upon request by answering customer questions.  
Assist customers upon request by answering customer questions.
Responsible for verifying all store signs maintaining shelf tags for price accuracy and visibility.
Verify completion and accuracy of weekly price changes for all departments.
Communicate, as needed, any changes and/or discrepancies to the store departments and the Scanning Department, ongoing.
Verify adherence to the Discontinued program for the Grocery and General Merchandise departments and remove discontinued items from the shelf as per corporate policy.
Ensure scanning accuracy through weekly section scans and responds to all pricing/scanning errors immediately.
Report all discrepancies in pricing and scanning to the Scanning Department.  
Responsible to assist Department Managers in shrink and margin shortfalls identification.
Provide temporary back-up support to the Front End operation as needed.  
Check voice/E-mail three times per day and follow through as directed.
Order and hang all shelf tags, daily/weekly.
Responsible for training back-up PAC associate.
Responsible for maintaining, replacing and contents of front end flip charts.
Verify A-9's and A-1's on a daily and weekly basis.
Maintain store local markdown files, daily.
Research all file errors per corporate policy, daily.
Print/display item listing/item movement reports per Store Manager.
For Lead Ad Scan Stores - perform weekly ad scan.
Ensure that all related paperwork is organized and maintained per Corporate policy.
Maintain open line of communication with Scanning Department.
Perform other related duties as assigned by management and adhere to all company policies and procedures.

MINIMUM QUALIFICATIONS
Strong communication skills. Basic Literacy Basic Computer Skills Satisfactory Performance Reviews
EDUCATION AND EXPERIENCE
High School diploma or equivalent. 1+ years related experience.
PHYSICAL REQUIREMENTS
EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.