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Help Desk Associate Jobs in Worcester, MA (NOW HIRING)

PB consulting

Helpdesk Administrator

Auburndale, MA

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close morning ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close - morning ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close - morning ...

IntelliSource

Onsite Technical Coordinator

Worcester, MA · On-site

$30 - $33/hr

... associate degree, technical certification, or related IT education preferred. * 1-3 years of experience in IT support, desktop support, technical coordination, help desk support, asset management, or ...

IntelliSource

Onsite Technical Coordinator

Worcester, MA · On-site

$30 - $33/hr

... associate degree, technical certification, or related IT education preferred. * 1-3 years of experience in IT support, desktop support, technical coordination, help desk support, asset management, or ...

Benchmark

Front Desk Supervisor

Newton, MA

$18.75 - $24.25/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

Benchmark

Front Desk Agent

Waltham, MA

$21/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

CYCLEBAR

CycleBar Front Desk Sales

Maynard, MA · On-site

$15/hr

Join the Team as a Front Desk (CBX) Staff at CYCLEBAR in Maynard, MA! Looking for an exciting ... Apply today to become a part of the CYCLEBAR family and help us create an unforgettable experience ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Worcester, MA

Help Desk Associate information

See Worcester, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Worcester, MA is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Worcester, MA?

The most popular types of Help Desk jobs in Worcester, MA are:

What are popular job titles related to Help Desk Associate jobs in Worcester, MA?

For Help Desk Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Worcester, MA look for?

The top searched job categories for Help Desk Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Help Desk Associate jobs?

Cities near Worcester, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,551 per year, or $21.4 per hour.

Helpdesk Administrator

PB consulting

Auburndale, MA

Full-time

Posted 20 days ago

Job description

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.

Primary Responsibilities
  • Serve as the first point of contact for IT support requests from corporate and retail users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
  • Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
  • Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
  • Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
  • Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
  • Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Monitor ticket queues to ensure service level agreement (SLA) compliance.
  • Provide remote support via phone, email, chat, and remote desktop tools.
  • Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Knowledge of Active Directory, user account administration, and password management.
  • Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
  • Strong troubleshooting skills across hardware, software, and basic networking issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • Experience supporting retail environments and store technology solutions.
  • Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
  • Experience with Mobile Device Management (MDM) platforms.
  • Familiarity with remote support tools and endpoint management solutions.
  • ITIL Foundation certification or equivalent IT service management experience.
  • Experience supporting enterprise environments across multiple locations.

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