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Help Desk Associate Jobs in Worcester, MA (NOW HIRING)

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15.25 - $19.75/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close - morning ...

Benchmark

Front Desk Supervisor

Newton, MA

$18.75 - $24.25/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

New

Benchmark

Front Desk Agent

Marlborough, MA · On-site

$14.75 - $18.75/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... Front Desk Agent (3:00 PM - 11:00 PM) Embassy Suites by Hilton - Marlborough, MA Do you enjoy ...

CYCLEBAR

CycleBar Front Desk Sales

Maynard, MA

$15/hr

Join the Team as a Front Desk (CBX) Staff at CYCLEBAR in Maynard, MA! Looking for an exciting ... Apply today to become a part of the CYCLEBAR family and help us create an unforgettable experience ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Worcester, MA

Help Desk Associate information

See Worcester, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in Worcester, MA is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Worcester, MA? The most popular types of Help Desk jobs in Worcester, MA are:
What are popular job titles related to Help Desk Associate jobs in Worcester, MA? For Help Desk Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Worcester, MA look for? The top searched job categories for Help Desk Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Help Desk Associate jobs? Cities near Worcester, MA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,551 per year, or $21.4 per hour.

Front Desk Wellesley

B/SPOKE Studios

Wellesley, MA • On-site

$15.25 - $19.75/hr

Part-time

Re-posted 17 days ago

Job description

At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy - a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We aim to tailor the experience to each individual, and to connect with clients through memorable and personalized experiences.

At the forefront of the in-studio experience is our Front Desk Team. These teammates ensure that all Clients feel welcomed, included, and supported from the moment they enter the studio. The Front Desk Team ensures smooth running of the studio experience from open to close - morning, noon, and night - with intentional hospitality, customer service, and contagious energy at the heart of every interaction.

We are looking for individuals who will add value to our team and community BEYOND the shifts they work, not only showing up as an amazing Employee, but also an amazing Teammate. We believe in ONE TEAM / ONE DREAM, and our Front Desk Teammates are very much a big part of the fabric of our culture.

POSITION: PART-TIME

CANDIDATE PROFILE

  • Passionate about the fitness + wellness community.
  • Commonly described as energetic, outgoing, and personable.
  • Friendly with professional phone and email etiquette.
  • Possesses outstanding customer service and problem solving skills.
  • Thrives in entrepreneurial, dynamic, and busy environments.
  • Can prioritize and multi-task within a fast-paced environment.
  • Go-getter who doesn't shy away from going above and beyond.
  • Loves learning, taking on responsibility, and working on a team.
  • Detail-oriented with superior organizational skills.
  • Possesses exceptional communication skills and ability to work with a wide range of personalities.
  • Looking to further hone leadership, communication, and customer service skills.
  • Stands for diversity, equity, inclusion, and belonging through day to day actions, and is willing to participate in studio initiatives, challenges, and learning opportunities.
  • Promotes and maintains the B/SPOKE culture of contagious energy, collaboration, teamwork, and support.
  • *Being familiar with our brand and studios as Clients is a PLUS, but not required.

RESPONSIBILITIES

  • Provide high level customer service to Clients with an aim to elevate experience.
  • Successfully carry out class check-in process as well as opening and closing procedures.
  • Assist Studio Management in daily tasks and projects.
  • Support B/SPOKE Instructors and facilitate a seamless studio experience.
  • Perform bike fittings and maintenance.
    • Be helpful, efficient, and proactive.
    • Be a team player and promote camaraderie.
    • Assist with training of newer Front Desk Teammates.
    • Maintain product knowledge of B/SPOKE events, operations, marketing, and retail.
    • Promote and maintain the B/SPOKE culture and community atmosphere.
    • Participate in continued learning, training, and workshops.
    • Regularly attend monthly team meeting outside of normal shift.
    • Complete annual self and peer performance reviews.

    SCHEDULING + EXPECTATIONS

    • Have access to reliable transportation.
    • Currently recruiting 3/4 teammates for availability below:
      • Able to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays.
      • Able to provide consistent weekly availability.
      • Shifts Needed: Mornings (5:15am-8:30am or 9:30am, 8am-11:30am), Friday mid-day (12pm-2pm), Evenings (4pm-8pm), and Weekends (6:30am-1pm).
    • Possess or be willing to acquire a current, valid CPR/AED Certification.

    INTERVIEW PROCESS

    • Submit an online application (includes 1-way video interview) + resume.
    • Be available to participate in an in person studio visit + interview with Local Studio Operations Team.
    • Be available to participate in a 30-minute virtual interview with Leadership Team.
    Employment Type: PART_TIME

    Apply