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Help Desk Associate Jobs in Miami, FL (NOW HIRING)

NALLEY CONSULTING, LLC

Help Desk Lead - Mid

Doral, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... Modern Desktop Administrator Associate, or CompTIA A+. ABOUT NALLEY CONSULTING Nalley Consulting is ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Modern Desktop Administrator Associate. Security clearance: * Must be a U.S. Citizen and able to ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Booz Allen Hamilton

Help Desk Lead

Miami, FL · On-site

$86K - $198K/yr

Help Desk Lead Provide in-depth support and lead problem solving and implementation efforts for ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL

$86K - $198K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$86K - $198K/yr

R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site

$86K - $198K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Miami Jewish Health

Help Desk Analyst

Miami, FL

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... Associate Degree in Computer Science or equivalent Experience: One to two years related experience ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... Associate Degree in Computer Science or equivalent Experience: • One to two years related ...

NALLEY CONSULTING, LLC

Help Desk Lead - Mid

Miami, FL · On-site

Help Desk Lead LCAT: Mid Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead ... Modern Desktop Administrator Associate, or CompTIA A+. About Nalley Consulting: Nalley Consulting ...

Vacatia

Front Desk Associate

Pompano Beach, FL · On-site

$13.25 - $17/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. What You'll Do: * Greet every guest with a smile and ...

Vacatia

Front Desk Associate

Pompano Beach, FL · On-site

$13.50 - $17.25/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. What You'll Do: * Greet every guest with a smile and ...

Vacatia

Front Desk Associate

Weston, FL · On-site

$16/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... while helping ensure smooth front desk operations. Pay: $16.00 Location: 16461 Racquet Club Rd ...

Vacatia

Front Desk Associate

Weston, FL · On-site

$16/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... while helping ensure smooth front desk operations. Pay: $16.00 Location: 16461 Racquet Club Rd ...

Vacatia

Front Desk Associate

Fort Lauderdale, FL · On-site

$16/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... while helping ensure smooth front desk operations. Pay: $16.00 Location: 16461 Racquet Club Rd ...

Vacatia

Front Desk Associate

Fort Lauderdale, FL · On-site

$16/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... while helping ensure smooth front desk operations. Pay: $16.00 Location: 16461 Racquet Club Rd ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Miami, FL

Help Desk Associate information

See Miami, FL salary details

$13

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$31

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Miami, FL is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Miami, FL? The most popular types of Help Desk jobs in Miami, FL are:
What are popular job titles related to Help Desk Associate jobs in Miami, FL? For Help Desk Associate jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Miami, FL look for? The top searched job categories for Help Desk Associate jobs in Miami, FL are:
What cities near Miami, FL are hiring for Help Desk Associate jobs? Cities near Miami, FL with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Help Desk Lead - Mid

NALLEY CONSULTING, LLC

Doral, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Join the Nalley Consulting team at Southcom HQ.
Position: Help Desk Lead
LCAT: Mid
Location: SOUTHCOM HQ, Doral, FL / On-site
Office: U.S. SOUTHERN Command J2
Required clearance: TS/SCI
Required education: Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
Description:
  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.
Required Experience:
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
Desired Qualifications:
  • ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

ABOUT NALLEY CONSULTING
Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.
Nalley Consulting fringe benefits include:
  • Excellent medical, dental, and vision benefits
  • PTO
  • 11 paid federal holidays
  • Tuition assistance
  • Paid military-reserve leave
  • Paid parental leave for birth or adoption
  • 401k matching up to 5 percent of the base salary
  • Flex time
  • Company-paid short-term disability, long-term disability, and life insurance.

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