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Help Desk Associate Jobs in Hamilton, ON (NOW HIRING)

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Help Desk Associate information

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Hamilton, ON?

The most popular types of Help Desk jobs in Hamilton, ON are:

What are popular job titles related to Help Desk Associate jobs in Hamilton, ON?

For Help Desk Associate jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Hamilton, ON look for?

The top searched job categories for Help Desk Associate jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Help Desk Associate jobs?

Cities near Hamilton, ON with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 29% Part Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Sales and Service Representative (Fitness Coach) - Ottawa Baseline and Woodroffe For Women

Goodlifefitness

Ottawa, ON • On-site

CA$18.60/hr

Part-time

Re-posted 23 days ago

Job description

SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)


Who is a Sales and Service Representative (Fitness Coach)?
The Fitness Coach position is a Sales and Service oriented position. Highly energetic and ready to assist, Fitness Coaches have a passion for fitness, and can easy approach the public in outreach opportunities. Candidates must have an interest in developing a professional sales & customer service career while gaining experience in coaching members on use of club equipment.
What will you be doing?

  • New membership prospecting, follow-up and sales
  • Generate membership leads through various methods including community events, outreach, referrals and business partnerships
  • Build relationships with our members, determine client goals and counsel on positive lifestyle changes
  • Book appointments and tour prospective individuals and corporate clients
  • Coach and instruct new members through cardiovascular and weight training orientations
  • Assist members with any fitness concerns and ensure they are happy with our services
  • Responsible for the front desk area and greet each member and guest
  • Assist in and maintain cleanliness of club


Do you have what it takes?

  • Previous sales experience.
  • Passionate about fitness and helping others.
  • Strong customer service skills.
  • Strong communication skills.
  • Willingness to work a variable schedule.
  • Demonstrates our core values
  • CPR certification required within 3 months of employment
  • Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility


What's in it for you?

  • Ongoing training and development to ensure a long and successful career path
  • Unlimited growth potential
  • Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base wage of $18.60. This position is eligible for commissions in addition to the base salary. The expected annual range of total compensation is $20,100 - $23,800 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

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