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Help Desk Associate Jobs in Hamilton, ON (NOW HIRING)

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll help ensure users stay productive by delivering high-quality, timely technical assistance ... Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Hamilton, ON

Help Desk Associate information

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Hamilton, ON?

The most popular types of Help Desk jobs in Hamilton, ON are:

What are popular job titles related to Help Desk Associate jobs in Hamilton, ON?

For Help Desk Associate jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Hamilton, ON look for?

The top searched job categories for Help Desk Associate jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Help Desk Associate jobs?

Cities near Hamilton, ON with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 29% Part Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Spa Associate Sales and Client Experience

Hand & Stone - Mississauga - Derry & Dixie

Mississauga, ON • On-site

CA$18 - CA$20/hr

Full-time

Medical, Dental

Re-posted 11 days ago

Job description

Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Wellness resources
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts

Spa Associate - Sales & Client Experience Opening
Hand & Stone Massage and Facial Spa at our Dixie location is seeking high-energy, growth-oriented individuals who are passionate about customer service, sales, and the wellness industry.
We operate a busy, high-performing spa environment where every team member plays an important role in delivering exceptional client experiences. This role is ideal for someone who enjoys staying busy, learning new skills, and being part of a fast-paced small business.
This is not a passive front desk role. Our Spa Associates are actively involved in client experience, membership sales, spa operations, and helping the business grow. For the right person, this position offers an opportunity to develop valuable business, sales, and operational skills and can be a stepping stone toward Spa Management and leadership roles within the company.
We are looking for someone who wants to learn, contribute, and grow with the team long-term.
Responsibilities
Our Spa Associates are responsible for ensuring the spa operates smoothly while delivering an exceptional experience to every guest.
Responsibilities include:
  • Providing outstanding customer service to members and guests
  • Greeting clients and creating a welcoming spa environment
  • Answering phones, booking appointments, and managing the schedule
  • Selling memberships, gift cards, and service upgrades
  • Educating clients on the wellness benefits of massage therapy and skincare
  • Supporting the spa team by preparing treatment rooms when necessary
  • Operating laundry machines and managing spa linens
  • Maintaining cleanliness of the spa and washrooms
  • Performing administrative tasks and following proper office procedures
  • Assisting with daily operations and supporting the team wherever needed
  • This role requires constant multitasking, prioritizing, and switching between tasks throughout the day.

What We’re Looking For
The ideal candidate is:
  • Energetic, positive, and proactive
  • Comfortable working in a busy, fast-paced environment
  • Has experience in or is interested in learning: sales, client relationship building, and spa operations
  • Able to multitask and stay organized under pressure
  • A team player who takes initiative
  • Interested in developing skills that can lead to future leadership opportunities
  • Professional, reliable, and committed to personal growth
  • Experience in sales, customer service, gyms, clinics, or membership-based businesses is an asset but not required

Why Join Our Team
We believe in investing in people who invest in the business. Team members who contribute to the success of the spa have opportunities to grow their skills and advance within the company.
Benefits include:
  • Competitive hourly wage based on experience
  • Commission and bonus opportunities
  • Employee discounts on services and products
  • Professional training and skill development
  • Opportunity for advancement into leadership and management roles
  • Supportive and professional work environment

Who This Role Is Best For
This role is best suited for someone who:
  • Wants to develop professional skills
  • Enjoys learning how a business operates
  • Likes staying busy and solving problems
  • Wants more than just a job — but a place to grow and build experience

If you are motivated, reliable, and excited to be part of a team that values growth, contribution, and excellence, we would love to hear from you.