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Help Desk Assistant Jobs in Springfield, MO (NOW HIRING)

Specialty1 Partners

Dental Assistant

Springfield, MO · On-site

$17 - $20/hr

You will help keep the patient relaxed and comfortable during their visit, being the patients go to ... Non-clinical employees include the office manager, front desk staff, marketing staff, and any other ...

Ross Stores

Assistant Store Manager

Springfield, MO · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

Tiny Fins Survival Swim

Be Seen First

Evening Manager Tiny Fins Survival Swim

Springfield, MO · On-site

$800 - $900/wk

... desk operations, scheduling and exceptional customer service for our swim families ... Answer phone calls and emails. 5. Address customer concerns and help resolve issues promptly ...

Tiny Fins Survival Swim

Be Seen First

Evening Manager Tiny Fins Survival Swim

Springfield, MO · On-site

$800 - $900/wk

... desk operations, scheduling and exceptional customer service for our swim families ... Answer phone calls and emails. 5. Address customer concerns and help resolve issues promptly ...

O'Reilly Auto Parts

IT Support Analyst

Springfield, MO · On-site

They are seeking an IT Support Analyst to assist end-users with computer hardware and software ... Required : • Previous Service Desk or O'Reilly's support desk experience. • Ability to analyze ...

089 Price Cutter

Guest Relations

Conway, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...

055 Price Cutter

Guest Relations

Nixa, MO

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...

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All JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Springfield, MO

Help Desk Assistant information

See Springfield, MO salary details

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How much do help desk assistant jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for help desk assistant in Springfield, MO is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Help Desk Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. Jobs that can reach this level often involve specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. High-paying roles without a degree usually require significant expertise, networking, or business acumen.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What jobs pay $2000 a day?

Help Desk Assistant roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized or high-level positions like consultants, project managers, or contractors in IT or other industries. These roles often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with variable pay rates. Most standard help desk positions offer hourly wages or salaries significantly below this amount.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. Human oversight remains important to ensure quality service and address unique or sensitive problems that AI cannot fully resolve.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, assisting users with technical problems, and maintaining documentation. They often use ticketing systems and require good communication skills to resolve issues efficiently. The role may involve working in an office or remote environment and may require basic certifications or technical knowledge.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk Assistant jobs? Cities near Springfield, MO with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you

Personal Care Assistant

In Home Solutions LLC

Strafford, MO • On-site

Full-time

Posted 29 days ago

Job description

About the Role:

The Personal Care Assistant plays a vital role in supporting individuals who require assistance with daily living activities, primarily within assisted living facilities or home care settings. This position focuses on enhancing the quality of life for patients by providing compassionate, respectful, and personalized care tailored to their unique needs. The role involves close interaction with residents or clients, ensuring their comfort, safety, and well-being while promoting independence whenever possible. The Personal Care Assistant also serves as a key communicator between patients, families, and healthcare professionals, maintaining accurate records and reporting any changes in condition promptly. Ultimately, this role contributes significantly to creating a supportive and nurturing environment that fosters dignity and respect for those receiving care.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in assisted living, patient care, or a related caregiving role.
  • Basic knowledge of patient care principles and safety protocols.
  • Ability to demonstrate patience, empathy, and strong interpersonal skills.
  • Capability to maintain accurate records and perform basic logging duties.
  • Must have valid driver's license and reliable transportation with proof of vehicle insurance.

Preferred Qualifications:

  • Certification as a Personal Care Assistant, Certified Nursing Assistant (CNA), or equivalent is preferred but will provide training to the right individual.
  • Experience working in an assisted living facility or home care environment.
  • Familiarity with front desk operations and customer service in healthcare settings.
  • Strong organizational skills and ability to multitask effectively.

Responsibilities:

  • Assist clients with activities of daily living such as bathing, dressing, grooming, toileting, and mobility support.
  • Monitor and document patient conditions, behaviors, and any changes, ensuring accurate logging and timely communication with healthcare staff.
  • Provide companionship and emotional support to enhance the mental and emotional well-being of individuals under care.
  • Maintain a clean, safe, and organized living environment in accordance with assisted living facility standards and protocols.
  • Support front desk operations as needed, including greeting visitors, answering phones, and coordinating appointments or activities.

Skills:

The required skills such as patience and customer service are essential for building trusting relationships with residents and their families, ensuring compassionate and respectful care. Assisted living and patient care knowledge enable the assistant to perform daily tasks safely and efficiently while recognizing changes in patient conditions. Logging skills are critical for maintaining accurate and timely documentation, which supports effective communication with healthcare teams. Being a fast learner allows the assistant to adapt quickly to new procedures, technologies, or resident needs, enhancing overall care quality. Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.


We are currently hiring for weekend split shift and week day evenings.