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Help Desk Assistant Jobs in Springfield, MO (NOW HIRING)

Premise Health

Medical Assistant

Springfield, MO · On-site

$15 - $19.25/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

Specialty1 Partners

Dental Assistant

Springfield, MO · On-site

$17 - $20/hr

You will help keep the patient relaxed and comfortable during their visit, being the patients go to ... Non-clinical employees include the office manager, front desk staff, marketing staff, and any other ...

Menard, Inc

Part-Time Cashier & Front End Team

Springfield, MO · On-site

$10 - $13.50/hr

... desk! or · Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading ... help make sure our Customers have No Waiting for Savings! Apply today! We are hiring immediately ...

Hanger

Medical Office Administrator

Springfield, MO · On-site

The ideal candidate will have a background in front desk or reception work with strong ... Greet and assist patients upon arrival, providing information on wait times and addressing ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Springfield, MO

Help Desk Assistant information

See Springfield, MO salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk assistant in Springfield, MO is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk Assistant jobs? Cities near Springfield, MO with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,434 per year, or $19 per hour.

Personal Care Assistant

In Home Solutions LLC

Strafford, MO • On-site

$15 - $17/hr

Part-time

Re-posted 25 days ago

Job description

About the Role:

The Personal Care Assistant plays a vital role in supporting individuals who require assistance with daily living activities, primarily within assisted living facilities or home care settings. This position focuses on enhancing the quality of life for patients by providing compassionate, respectful, and personalized care tailored to their unique needs. The role involves close interaction with residents or clients, ensuring their comfort, safety, and well-being while promoting independence whenever possible. The Personal Care Assistant also serves as a key communicator between patients, families, and healthcare professionals, maintaining accurate records and reporting any changes in condition promptly. Ultimately, this role contributes significantly to creating a supportive and nurturing environment that fosters dignity and respect for those receiving care.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in assisted living, patient care, or a related caregiving role.
  • Basic knowledge of patient care principles and safety protocols.
  • Ability to demonstrate patience, empathy, and strong interpersonal skills.
  • Capability to maintain accurate records and perform basic logging duties.
  • Must have valid driver's license and reliable transportation with proof of vehicle insurance.

Preferred Qualifications:

  • Certification as a Personal Care Assistant, Certified Nursing Assistant (CNA), or equivalent is preferred but will provide training to the right individual.
  • Experience working in an assisted living facility or home care environment.
  • Familiarity with front desk operations and customer service in healthcare settings.
  • Strong organizational skills and ability to multitask effectively.

Responsibilities:

  • Assist clients with activities of daily living such as bathing, dressing, grooming, toileting, and mobility support.
  • Monitor and document patient conditions, behaviors, and any changes, ensuring accurate logging and timely communication with healthcare staff.
  • Provide companionship and emotional support to enhance the mental and emotional well-being of individuals under care.
  • Maintain a clean, safe, and organized living environment in accordance with assisted living facility standards and protocols.
  • Support front desk operations as needed, including greeting visitors, answering phones, and coordinating appointments or activities.

Skills:

The required skills such as patience and customer service are essential for building trusting relationships with residents and their families, ensuring compassionate and respectful care. Assisted living and patient care knowledge enable the assistant to perform daily tasks safely and efficiently while recognizing changes in patient conditions. Logging skills are critical for maintaining accurate and timely documentation, which supports effective communication with healthcare teams. Being a fast learner allows the assistant to adapt quickly to new procedures, technologies, or resident needs, enhancing overall care quality. Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.