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Help Desk Assistant Jobs in Nebraska (NOW HIRING)

University of Nebraska

Sr. Help Desk Associate

Kearney, NE · On-site

$16 - $21.75/hr

Sr. Help Desk Associate Job Summary: Assist University community with University Information and computing needs via phone, ticketing system, in-person support, and other communication methods. This ...

TMCO Inc

Front Desk & Administrative Assistant

Lincoln, NE · On-site

$14.25 - $18.25/hr

Front Desk & Administrative Assistant TMCO is seeking a friendly, dependable, and organized Front ... The right candidate will be comfortable staying busy, handling unexpected requests, and helping ...

North End Teleservices, LLC

IT Support Technician

Omaha, NE · On-site

$19.25 - $26.50/hr

Serve as the first and sometimes only point of contact for IT and Help Desk inquiries, troubleshooting problems, and providing timely solutions. * Assist in the setup and configuration of ...

North End Teleservices

IT Support Technician

Omaha, NE · On-site

$20.50 - $28.25/hr

Serve as the first and sometimes only point of contact for IT and Help Desk inquiries, troubleshooting problems, and providing timely solutions. * Assist in the setup and configuration of ...

North End Teleservices, LLC

IT Support Technician

Omaha, NE · On-site

$19.25 - $26.50/hr

Serve as the first and sometimes only point of contact for IT and Help Desk inquiries, troubleshooting problems, and providing timely solutions.Assist in the setup and configuration of workstations ...

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Help Desk Assistant information

See Nebraska salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk assistant in Nebraska is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.02 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Nebraska?

The most popular types of Help Desk jobs in Nebraska are:

What cities in Nebraska are hiring for Help Desk Assistant jobs?

Cities in Nebraska with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,338 per year, or $19.9 per hour.

Sr. Help Desk Associate

University of Nebraska

Kearney, NE • On-site

$16 - $21.75/hr

Full-time

Retirement, PTO

Posted 20 days ago

University Of Nebraska rating

6.8

Company rating: 6.8 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

480th of 631 rated colleges and universities

Job description

Sr. Help Desk Associate
Job Description
Job Summary:
Assist University community with University Information and computing needs via phone, ticketing system, in-person support, and other communication methods. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. This includes providing direct support for services such as: advanced account and access support, hardware and software support, email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will serve as an internal escalation point for the ITS Service Desk. Associates will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Additional Info
About Us:
University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.
Required Qualifications:
Two years post-secondary coursework
2 years professional experience with desktop and/or IT helpdesk/service desk
Knowledge and experience with Microsoft Office Suite, Windows and/or Apple macOS operating systems, software application administration, and hardware
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
Experience with direct customer support face-to-face and/or remotely
Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.
Preferred Qualifications:
Experience with audio/visual (AV) classroom equipment
Nationally recognized IT certifications
Experience interacting with vendors
Additional Information:
The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.
Special Instructions:
Please note: Sponsorship will not be offered for this position.
This position is not eligible for an alternative worksite arrangement and will be located on-site in Kearney, NE.
Information at a Glance

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About University of Nebraska

Sourced by ZipRecruiter

The University of Nebraska (UN), located in Lincoln, NE, US, is a leading public research university in the education sector. With its official website at nebraska.edu, the institution was established in 1869 as the first public university in Nebraska. Over the years, it has gained esteemed recognition for contributing to multiple fields, encompassing agriculture, arts, engineering, and more. It serves a wide range of students through its various programs and services, including undergraduate, graduate, online, and professional degree programs. The university's mission underpins the core values of learning, innovation, and engagement, aiming at enabling students to pursue knowledge and develop a skillset that facilitates lifelong success. Notably, the University of Nebraska holds a remarkable legacy of being ranked in the top third of all national universities, both public and private.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Lincoln, NE, US

Year founded

1892

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