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Help Desk Assistant Jobs in Colorado (NOW HIRING)

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

Ask IT consulting

Help Desk Support(A+ certified)

Denver, CO · On-site

$20.50 - $27.75/hr

Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies. Basic knowledge of Desktop End User ...

Aegon

Sales Desk Assistant (Retirement)

Denver, CO · Hybrid

$24/hr

United in our purpose, we help people create the financial freedom to live life on their terms ... As a Sales Desk Assistant, you'll gain hands-on experience supporting our internal sales team and ...

Aegon

Sales Desk Assistant - Annuities

Denver, CO · Hybrid

$23.23/hr

United in our purpose, we help people create the financial freedom to live life on their terms ... As a Sales Desk Assistant, you'll gain hands-on experience supporting our internal sales team and ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Colorado

Help Desk Assistant information

See Colorado salary details

$10

$21

$34

How much do help desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk assistant in Colorado is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.28 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Colorado?

The most popular types of Help Desk jobs in Colorado are:

What cities in Colorado are hiring for Help Desk Assistant jobs?

Cities in Colorado with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $45,590 per year, or $21.9 per hour.

Help Desk / IT Support Analyst

DataNet IT

Boulder, CO • On-site

Full-time

Posted 18 days ago

Job description

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\n Location:<\/span><\/b> Boulder, CO - 4949 Pearl East Circle, Suite 100<\/span>
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\n Schedule:<\/span><\/b> Monday-Friday, 9:00 AM-5:00 PM<\/span>
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\n Work Arrangement:<\/span><\/b> <\/span>100% onsite, 5 days\/week<\/span><\/b>
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<\/p>Position Overview<\/span>
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We are seeking an <\/span>Help Desk\/ IT Support Analyst<\/span><\/b> to provide hands\-on IT and end\-user support in a <\/span>biopharmaceutical environment<\/span><\/b>. This role will primarily focus on desktop, application, Microsoft 365, and mobile device support, with some exposure to laboratory and IT infrastructure systems.<\/span>
<\/p>Key Responsibilities<\/span>
<\/h2>\n

    \n
  • Provide desk\-side and end\-user support for hardware, software, network, VoIP, and mobile devices.<\/span>
    <\/li>\n
  • Troubleshoot and support <\/span>Microsoft 365, Exchange Online, Active Directory, Azure, and Windows<\/span><\/b> environments.<\/span>
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  • Configure and troubleshoot company\-owned <\/span>iOS\/mobile devices<\/span><\/b> and enterprise applications.<\/span>
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  • Manage incidents and service requests through an <\/span>ITSM\/ticketing system<\/span><\/b>, meeting SLAs.<\/span>
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  • Support conference room AV equipment, printers, desktop imaging, application deployment, and hardware installations.<\/span>
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  • Assist with IT projects, application implementations, equipment decommissioning, and process improvements.<\/span>
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  • Create and maintain IT documentation and knowledge\-base materials.<\/span>
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  • Work with internal IT teams and external vendors to resolve issues and implement solutions.<\/span>
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  • Provide training and mentoring to end users and new helpdesk technicians.<\/span>
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  • Participate in an occasional weekend on\-call rotation.<\/span>
    <\/li>\n <\/ul>Required Qualifications<\/span>
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      \n
    • 3+ years of relevant IT\/application support experience.<\/span><\/b>
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    • Strong <\/span>PC\/desktop and mobile device support<\/span><\/b> experience.<\/span>
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    • Strong <\/span>Microsoft 365<\/span><\/b> support and troubleshooting skills.<\/span>
      <\/li>\n
    • Experience with <\/span>Active Directory, Azure, Exchange Online, and Windows<\/span><\/b>.<\/span>
      <\/li>\n
    • Experience working in a <\/span>pharmaceutical, biotechnology, healthcare, or other regulated environment<\/span><\/b> strongly preferred.<\/span>
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    • Excellent troubleshooting, communication, customer service, and problem\-solving skills.<\/span>
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    • Ability to work independently and manage multiple priorities in a fast\-paced environment.<\/span>
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    • Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.<\/span>
      <\/li>\n <\/ul>

      Preferred:<\/span><\/b> Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, software deployment tools, and basic TCP\/IP, DNS, DHCP, VPN, and networking<\/span>
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