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Help Desk Assistant Jobs in Colorado (NOW HIRING)

STI

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end ... Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be ...

Collabera

Help Desk Support

Denver, CO · On-site

$19 - $20/hr

... support) Assist with MFA setup and troubleshooting Support remote users Assist with software deployment (SCCM) and endpoint support Troubleshoot VPN connectivity issues (FortiClient preferred ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ... Additionally, this position will assist with imaging and deploying new equipment, maintaining ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ... Additionally, this position will assist with imaging and deploying new equipment, maintaining ...

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

Uses documented processes and procedures to assist during service outages (emergency and planned ... Proficient (4-6 Years) No Prior Help Desk experience: Novice (1-3 Years) No Associate's Degree ...

Focused HR Solutions

1.20 Help Desk Support

Golden, CO · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Support 62595 This position is up to 5 months with ... Work tickets assigned in the queue and assist with assigning tickets to others in the team. * Must ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

Aegon

Sales Desk Assistant - Annuities

Denver, CO · Hybrid

$23.23/hr

United in our purpose, we help people create the financial freedom to live life on their terms ... As a Sales Desk Assistant, you'll gain hands-on experience supporting our internal sales team and ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Colorado

Help Desk Assistant information

See Colorado salary details

$10

$21

$34

How much do help desk assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk assistant in Colorado is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Colorado?

The most popular types of Help Desk jobs in Colorado are:

What cities in Colorado are hiring for Help Desk Assistant jobs?

Cities in Colorado with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,590 per year, or $21.9 per hour.

Help Desk Support I

STI

Golden, CO • On-site

$20.75 - $28/hr

Temporary

Re-posted 29 days ago

Job description

Job Title: Help Desk Support I
Location: Golden, CO
Duration: 5 Month+ Assignment
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgment.
Answer call center phones in a friendly, helpful and professional manner.
Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure.
Update Microsoft exchange information per procedure based on information supplied.
Work tickets assigned in the queue and assist with assigning tickets to others in the team.
Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
Adept at asking questions to better support the user with process and procedures.
Must be a team player.
Temporary position only.
Must live local. Must be able to work from home on Fridays.
Must be able to interview in person.
Must be able to take CJIS certification training/exam

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