ZipRecruiter

Log In

1

Help Desk Analyst Jobs in Silver Spring, MD (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Strong analytical and customer service skills. * Ability to document procedures and create end-user ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities * Answering calls, executing ...

System One

Help Desk Specialist

Vienna, VA · On-site

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... Prepare operational dashboards, performance reports, trend analyses, and improvement ...

previous page

Showing results 41-60

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Silver Spring, MD

Help Desk Analyst information

See Silver Spring, MD salary details

$14

$24

$36

How much do help desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk analyst in Silver Spring, MD is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.74 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Silver Spring, MD? The most popular types of Help Desk Analyst jobs in Silver Spring, MD are:
What are popular job titles related to Help Desk Analyst jobs in Silver Spring, MD? For Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Silver Spring, MD look for? The top searched job categories for Help Desk Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Help Desk Analyst jobs? Cities near Silver Spring, MD with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,640 per year, or $24.8 per hour.

Service Desk Analyst

Strategic Operational Solutions

Arlington, VA • On-site

$65K - $72K/yr

Full-time

Re-posted 16 days ago

Job description

Brief Overview of Position:Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday through Friday, 7:00am–4:00pm, with minimal travel required.STOPSO is committed to delivering cutting-edge IT solutions in a collaborative and rewarding environment. Team members are encouraged to grow professionally while contributing meaningful value to customers and the organization.Essential Duties and Responsibilities:Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals)Provide in-person and phone support to a 4,000-user communityManage and update trouble tickets with detailed notes, ensuring resolution within SLA timelinesDeliver VIP support and communicate status updates on incidents and resolutionsHandle a high-volume ticket queue (50–100 tickets daily) efficientlyParticipate in team meetings, training sessions, and ticket reviewsDevelop and maintain documentation, knowledge bases, SOPs, and job aidsSupport special projects and focus teams for continuous improvementMaintain professionalism and strong customer service via phone and emailOperate within a 24x7x365 service desk environment, including occasional after-hours supportMinimum Qualifications:High school diploma or equivalentActive IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.)3+ years of experience as a service desk analyst supporting client-specific applicationsStrong analytical, problem-solving, and multitasking abilitiesExcellent written and verbal communication skillsAbility to lift/pull up to 40 lbs. and perform physical tasks (sitting, standing, bending)Experience working with computers, servers, and network devicesU.S. Citizenship (required by government contract)Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible)Desired Qualifications and Skills:HDI Certification or ITIL 4 Foundation CertificationActive Top Secret/SCI clearanceExperience with ServiceNow ticketing systemExperience supporting Microsoft Office, SharePoint, Internet Explorer, Java, and Adobe AcrobatFamiliarity with InTune, virtual environments, and NIPR/SIPR networksBackground Information:STOPSO is a Service-Disabled Veteran-Owned Small Business delivering innovative IT solutions to government and commercial clients. Since 2006, the company has specialized in IT operations, cybersecurity, cloud services, software development, and systems engineering. STOPSO maintains multiple ISO certifications and is committed to continuous improvement, operational excellence, and information security.STOPSO is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.