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Help Desk Analyst Jobs in Silver Spring, MD (NOW HIRING)

Chenega MIOS

Tier 2 Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

The Help Desk Analyst will be responsible for handling escalated issues, troubleshooting complex technical problems, supporting system maintenance, and ensuring compliance with federal security and ...

New

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type ... Experience in a service desk, help desk, or desktop support role. * Working knowledge of Windows ...

New

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...

KeenLogic

Tier I Help Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This ...

New

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application ... Prior experience working with a ticketing system or other Help Desk tools. * Ability to identify ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Silver Spring, MD

Help Desk Analyst information

See Silver Spring, MD salary details

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$36

How much do help desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk analyst in Silver Spring, MD is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.74 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Silver Spring, MD? The most popular types of Help Desk Analyst jobs in Silver Spring, MD are:
What are popular job titles related to Help Desk Analyst jobs in Silver Spring, MD? For Help Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Silver Spring, MD look for? The top searched job categories for Help Desk Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Help Desk Analyst jobs? Cities near Silver Spring, MD with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,640 per year, or $24.8 per hour.

Tier 2 Service Desk Analyst

Chenega MIOS

Arlington, VA • On-site

$23.50 - $32.25/hr

Other

Posted yesterday

New

Job description

Req ID: 41640
Summary
Tier 2 Service Desk Analyst
Arlington, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
SecuriGence is seeking a Tier 2 Help Desk Analyst to provide advanced technical support for classified and unclassified IT environments in support of a federal government customer. The Help Desk Analyst will be responsible for handling escalated issues, troubleshooting complex technical problems, supporting system maintenance, and ensuring compliance with federal security and service delivery requirements. This role ensures minimal disruption to mission operations by restoring services quickly, supporting end users across multiple networks, and contributing to continuous service improvement initiatives.
Responsibilities
  • Answer calls, fulfill service requests, and provide functional user support, including account management, password resets, and initial diagnostics for classified and unclassified systems.
  • Provide support for implementation, troubleshooting, and maintenance of IT systems in accordance with agency and DoD standards.
  • Perform Tier II problem identification, diagnosis, and resolution of hardware, software, and network issues.
  • Restore end-user systems to normal IT operations with minimal impact on mission-critical activities.
  • Deliver Tier II support for PCs, servers, applications, and hardware across multiple networks.
  • Collaborate with network services, systems engineering, and application development teams to restore services and address root cause issues.
  • Simulate or recreate user problems to analyze and resolve complex technical difficulties.
  • Recommend system or configuration modifications to prevent recurring user issues.
  • Provide both local and remote technical support across multiple secure networks within the agency.
  • Develop and document processes, procedures, and knowledge base articles to improve efficiency and service quality.
  • Assist the IT Help Desk Lead in ensuring compliance with Service Level Objectives (SLOs) and contractual standards.
  • Support the management process, representing the customers interests in risk and impact assessments.
  • Mentor or provide leadership to small teams or less experienced team members, as required.
  • Other duties as assigned.

Qualifications
  • Bachelors degree in IT or related field; OR
  • Associates degree with 2+ years of relevant IT experience; OR High school diploma with 4+ years of relevant IT experience.
  • 5+ years of IT experience supporting end users in secure environments.
  • DoD IAT Level II Certification required (e.g., Security+ CE, GSEC, CCNA Security).
  • Active DoD Top Secret Clearance required with eligibility to obtain SCI.
  • Successfully pass background and drug screening

Knowledge, Skills and Abilities:
  • Strong understanding of applying security principles to classified and unclassified computing environments.
  • Demonstrated ability to troubleshoot hardware and software issues related to desktop systems, printers, print servers, scanners, PDAs, and video teleconferencing systems.
  • Proven experience diagnosing, analyzing, and recommending solutions for hardware and software issues.
  • Proficiency with Microsoft products, including Windows OS, Office applications, and Windows security configurations.
  • Hands-on experience installing, configuring, and supporting workstation hardware, software, and unique mission applications.
  • Familiarity with incident ticketing and work order tracking systems in an enterprise environment.
  • Strong written and verbal communication skills with the ability to interact effectively with users, technical teams, and mission stakeholders.
  • Excellent customer service skills and the ability to provide professional, courteous, and efficient technical support.

How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
Chenega MIOS News- ;br>
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - ;br>
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Estimated Salary/Wage
USD $44.61/Hr. Up to USD $53.50/Hr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

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