Washington, DC · On-site
$23.25 - $31.75/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Washington, DC · On-site
$23.25 - $31.75/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Fort George G Meade, MD · On-site
$22.75 - $31/hr
Help Desk Analyst (Mid-Senior Level)The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email.
Fort George G Meade, MD · On-site
$22.75 - $31/hr
Help Desk Analyst (Mid-Senior Level)The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email.
Fort George G Meade, MD · On-site
$22.75 - $31/hr
Help Desk Analyst (Mid-Senior Level)The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email.
Fort George G Meade, MD · On-site
$22.75 - $31/hr
Help Desk Analyst (Mid-Senior Level)The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email.
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
Serves as primary point of contact for all users in a help desk environment. * Generates user ... Performs data quality analysis and identifies approaches for improving data quality. * Supports ...
$23.25 - $31.75/hr
We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...
$23.25 - $31.75/hr
We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and ...
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...
Baltimore, MD · On-site
$20.25 - $27.75/hr
The Help Desk Tech will perform troubleshooting with customers and determine the best solution for ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Columbia, MD · On-site
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
$20 - $27.25/hr
The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...
Bethesda, MD · On-site
$24 - $28/hr
Service Desk Analysts receive inbound calls and provide functional customer service and application ... Prior experience working with a ticketing system or other Help Desk tools. * Ability to identify ...
Bethesda, MD · On-site
$24 - $28/hr
Service Desk Analysts receive inbound calls and provide functional customer service and application ... Prior experience working with a ticketing system or other Help Desk tools. * Ability to identify ...
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Quick apply
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Washington, DC · On-site
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
Washington, DC · On-site
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
Washington, DC · On-site
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
Washington, DC · On-site
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
Washington, DC · On-site
$51K - $92K/yr
Service Desk Analyst Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Washington, D.C. office. The Service Desk Analyst is a key member of a collaborative team that ...
New
Washington, DC · On-site
$51K - $92K/yr
Service Desk Analyst Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Washington, D.C. office. The Service Desk Analyst is a key member of a collaborative team that ...
New
Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the ...
Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the ...
$14.35 - $16.29
3% of jobs
$16.29 - $18.22
8% of jobs
$19.67 is the 25th percentile. Wages below this are outliers.
$18.22 - $20.16
18% of jobs
$20.16 - $22.09
18% of jobs
The median wage is $22.46 / hr.
$22.09 - $24.03
14% of jobs
$25.86 is the 75th percentile. Wages above this are outliers.
$24.03 - $25.96
15% of jobs
$25.96 - $27.90
9% of jobs
$27.90 - $29.83
6% of jobs
$29.83 - $31.77
3% of jobs
$31.77 - $33.70
3% of jobs
$33.70 - $35.64
2% of jobs
$14
$23
$35
| Aspect | Help Desk Analyst | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center | CompTIA A+, Network+, Microsoft Certified |
| Work Environment | Help desk, call centers, remote support | On-site, remote, troubleshooting hardware/software |
| Industry Usage | IT services, corporate support | IT, telecommunications, tech companies |
Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.
The top searched job categories for Help Desk Analyst jobs in Hanover, MD are:
Cities near Hanover, MD with the most Help Desk Analyst job openings:
GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.
The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.
We provide a professional work environment and a competitive employment package, including comprehensive benefits.
GrayRobinson is an Equal Opportunity Employer.
Sourced by ZipRecruiter
Law firms
201 - 500 Employees
Orlando, FL, US
1970
