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Healthcare Customer Support Jobs (NOW HIRING)

Teleperformance

Healthcare Customer Service Representative

$17.50 - $20.75/hr

... in supporting our communities, our clients, and the environment. Benefits of working with TP ... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to ...

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Healthcare Customer Support information

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$10

$23

$57

How much do healthcare customer support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for healthcare customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Healthcare Customer Support vs Healthcare Administrative Assistant?

AspectHealthcare Customer SupportHealthcare Administrative Assistant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative or clerical training
Work EnvironmentCall centers, online support, in-person patient assistanceMedical offices, clinics, hospitals
Employer & Industry UsageHospitals, insurance companies, healthcare providersMedical practices, clinics, healthcare facilities
Common Search & ComparisonCustomer service, patient support, help deskOffice administration, medical receptionist, clerical support

Healthcare Customer Support focuses on assisting patients and clients via calls or online platforms, emphasizing communication skills. Healthcare Administrative Assistants handle administrative tasks within healthcare settings, such as scheduling and record management. While both roles support healthcare operations, they differ mainly in daily responsibilities and work environments.

What is a Healthcare Customer Support representative?

A Healthcare Customer Support representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to healthcare services, billing, appointments, insurance claims, and medical records. They often work in hospitals, clinics, insurance companies, or specialized call centers, providing information and resolving issues to ensure a positive patient experience. Their role is crucial in helping customers navigate the often complex healthcare system, maintaining confidentiality and adhering to regulations like HIPAA. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Support professional, and why are they important?

To thrive as a Healthcare Customer Support professional, you need strong communication skills, problem-solving abilities, and a basic understanding of medical terminology, often supported by a high school diploma or relevant training. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and call center platforms is typically required. Empathy, patience, and active listening are critical soft skills for building trust and effectively addressing patient or client concerns. These skills and qualities ensure efficient, accurate, and compassionate support, contributing to a positive patient experience and smooth healthcare operations.

What are some common challenges faced by Healthcare Customer Support professionals, and how can they be managed effectively?

Healthcare Customer Support professionals often encounter challenges such as handling sensitive patient information, managing high call volumes, and addressing emotionally charged concerns from patients or families. To manage these effectively, it is important to be well-versed in privacy regulations like HIPAA, practice empathy, and utilize strong communication skills. Many teams provide ongoing training and support to help staff manage stress and stay up-to-date with the latest healthcare protocols, ensuring both compliance and quality service.
More about Healthcare Customer Support jobs
What job categories do people searching Healthcare Customer Support jobs look for? The top searched job categories for Healthcare Customer Support jobs are:
Healthcare Customer Support jobs near you
Infographic showing various Healthcare Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Healthcare Customer Service Rep

Healthcare Customer Service Rep

Healthcare Support Staffing

Waltham, MA

$15 - $16/hr

Full-time

Medical, Dental, Vision

Posted 10 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!

Daily Responsibilities:  

Primary job function is answering inbound calls 

o Provider inquiries regarding eligibility, benefits and claims for their Ambetter insurance 

Various off phone projects

o Checking provider voicemails

o Responding to email inquiries and secured portal messages

o Investigating claim issues and following up with billing offices

o Requesting EOBs


Hours for this Position:

Monday-Friday 8:30am- 5:00pm

Start Date: 11/10 with 3 weeks of Call Center training


Advantages of this Opportunity: 

Competitive salary, negotiable based on relevant experience ($15-$16/hr.)

Benefits offered, Medical, Dental, and Vision

Fun and positive work environment

Qualifications

High School Diploma

Healthcare experience required 

Experience with providers, medical billing, or claims 

2+ years of customer service experience

Reliable transportation (must have their own car) 

Go-getter mentality (flexibility, ability to think outside the box)

PREFER candidates with commercial insurance experience 

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact Sheena Lagaylay @ 407-965-2843 and click the Green I'm Interested Button to email your resume. 

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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