ZipRecruiter

Log In

1

Healthcare Customer Support Jobs (NOW HIRING)

NexRep

Healthcare Customer Service Specialists

Elko, NV · On-site

$16/hr

Remote Healthcare Customer Service Opportunity Help patients access the care they need - without ... Handling inbound calls and providing a positive customer support experience * Researching and ...

New

next page

Showing results 1-20

All JobsHealthcare JobsHospital JobsCustomer Service Representative JobsHealthcare Customer Support Jobs

Healthcare Customer Support information

See salary details

$10

$23

$57

How much do healthcare customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for healthcare customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a healthcare customer support representative?

A Healthcare Customer Support representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to healthcare services, billing, appointments, insurance claims, and medical records. They often work in hospitals, clinics, insurance companies, or specialized call centers, providing information and resolving issues to ensure a positive patient experience. Their role is crucial in helping customers navigate the often complex healthcare system, maintaining confidentiality and adhering to regulations like HIPAA. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a healthcare customer support professional?

To thrive as a Healthcare Customer Support professional, you need strong communication skills, problem-solving abilities, and a basic understanding of medical terminology, often supported by a high school diploma or relevant training. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and call center platforms is typically required. Empathy, patience, and active listening are critical soft skills for building trust and effectively addressing patient or client concerns. These skills and qualities ensure efficient, accurate, and compassionate support, contributing to a positive patient experience and smooth healthcare operations.

What are some common challenges faced by healthcare customer support professionals, and how can they be managed effectively?

Healthcare Customer Support professionals often encounter challenges such as handling sensitive patient information, managing high call volumes, and addressing emotionally charged concerns from patients or families. To manage these effectively, it is important to be well-versed in privacy regulations like HIPAA, practice empathy, and utilize strong communication skills. Many teams provide ongoing training and support to help staff manage stress and stay up-to-date with the latest healthcare protocols, ensuring both compliance and quality service.

What is the difference between Healthcare Customer Support vs Healthcare Administrative Assistant?

AspectHealthcare Customer SupportHealthcare Administrative Assistant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative or clerical training
Work EnvironmentCall centers, online support, in-person patient assistanceMedical offices, clinics, hospitals
Employer & Industry UsageHospitals, insurance companies, healthcare providersMedical practices, clinics, healthcare facilities
Common Search & ComparisonCustomer service, patient support, help deskOffice administration, medical receptionist, clerical support

Healthcare Customer Support focuses on assisting patients and clients via calls or online platforms, emphasizing communication skills. Healthcare Administrative Assistants handle administrative tasks within healthcare settings, such as scheduling and record management. While both roles support healthcare operations, they differ mainly in daily responsibilities and work environments.

More about Healthcare Customer Support jobs

What job categories do people searching Healthcare Customer Support jobs look for?

The top searched job categories for Healthcare Customer Support jobs are:

Healthcare Customer Support jobs near you
Infographic showing various Healthcare Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Healthcare Customer Support Specialist

Las Vegas, NV • On-site

IntouchCX
10K+ employees

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

55th of 72 rated call and contact centers

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about IntouchCXexternal

$18/hr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

About IntouchCX


IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.


About the Job


We are currently hiring  Healthcare Customer Support Specialists. You will be supporting the world's largest virtual clinic specializing in women’s and family health. Founded in 2014, they provide 24/7 digital access to specialists across all stages of women's health and family care. Their platform acts as an employer-sponsored benefit, offering personalized care via video chat and messaging to improve health outcomes and reduce costs.


As  Healthcare Customer Support Specialists on this campaign, you will act as the voice of this innovative platform, helping both medical providers and members smoothly navigate the world of digital care. In this highly impactful role, you will be on the front lines helping people in their times of need! You will learn the ins and outs of the client's product, daily operations, and the unique needs of the members to deliver an exceptional, empathetic support experience.


Benefits of Working as an Healthcare Customer Support Specialist:


  • Flexible schedules
  • Competitive salary – $18/hr
  • Industry-leading benefits – Health, Dental, Vision, 401(k)
  • Amazing career growth opportunities
  • Opportunity to represent an innovative global health and wellness brand


Working as an Healthcare Customer Support Specialist, You Will:


  • Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
  • Share information with our members–everything from product functionality to benefits eligibility and the range of our provider services
  • Support account set up, enrollment, prescription services, and booking appointments for our members 
  • Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
  • Collaborate cross functionally to resolve member escalations and provide personalized care 


Working as an Healthcare Customer Support Specialist, You Have:


  • 1-2 years of experience in high volume customer service settings
  • Experience within healthcare, healthtech or insurance
  • Experience providing customer support via phone, live chat, and/or messaging 
  • Demonstrate ability to get things done, exceptional attention to detail, and great research skills
  • Ability to adhere to all organizational policies and procedures
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • High school diploma or equivalent required 
  • Must successfully pass a background check
  • The understanding you will be working on site at our state-of-the-art campus in Las Vegas, NV


Availability: Full-time (some shifts may depend on availability).


Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!


IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. 


By signing this application, the applicant consents to IntouchCX collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.


Company Description

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

What IntouchCX employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply