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Healthcare Advocate Jobs (NOW HIRING)

Sailor Health

RN Healthcare Advocate (Remote)

$40/hr

As a Healthcare Advocate at Sailor Health, you'll be a trusted partner for patients and families - offering empathetic guidance, tackling complex care challenges, and ensuring our patients feel ...

Medix™

257395 - Care Advocate

Dallas, TX · On-site

$20 - $25/hr

Care Advocate Dallas, TX | Fully Onsite | $20-$25/hr We're hiring a Care Advocate to join a growing healthcare team in Dallas. This role provides personalized support to employees navigating surgical ...

UHS

Care Advocate

Mcallen, TX · On-site

Responsibilities Prominence Health is a value-based care organization bridging the gap between ... Learn more at: Job Summary: The Care Advocate is a dedicated health care professional who ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$50K - $63K/yr

Member Care Advocate (Montvale, NJ) EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers ...

UHS

Care Advocate

Mcallen, TX · On-site

Responsibilities Prominence Health is a value-based care organization bridging the gap between ... Learn more at: Job Summary: The Care Advocate is a dedicated health care professional who ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$50K - $63K/yr

Member Care Advocate (Montvale, NJ) EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers ...

Wider Circle

Care Advocate - Care Delivery

Stockton, CA · On-site

$25.51/hr

The Care Advocate will support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$50K - $63K/yr

Member Care Advocate EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$50K - $63K/yr

Member Care Advocate (Montvale, NJ) EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers ...

Wider Circle

Care Advocate - Care Delivery

Stockton, CA · Remote

$25.51/hr

The Care Advocate will support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI ...

UnitedHealth Group

Care Advocate

San Diego, CA · On-site

$60K - $107K/yr

The work you do with our team will directly improve health outcomes by connecting people with the ... Navigate and advocate within behavioral health system of care on behalf of justice involved clients ...

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How much do healthcare advocate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for healthcare advocate in the United States is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.08 per hour, depending on experience, location, and employer.

What is a healthcare advocate?

Healthcare advocates are professionals who assist patients in navigating the healthcare system. They help individuals understand their medical conditions, treatment options, and insurance coverage. Healthcare advocates can also coordinate care, communicate with healthcare providers, and ensure that patients’ rights and preferences are respected. Their primary goal is to empower patients to make informed decisions and receive the best possible care.

How does a healthcare advocate typically collaborate with medical teams and patients to ensure optimal care?

Healthcare Advocates serve as vital liaisons between patients, their families, and medical professionals. They work closely with doctors, nurses, and social workers to communicate patient needs, clarify treatment plans, and address concerns or barriers to care. Advocates often attend appointments with patients, help interpret medical information, and ensure all parties are informed and aligned. This collaborative approach not only empowers patients but also supports healthcare teams in delivering more personalized and coordinated care.

What are the key skills and qualifications needed to thrive as a healthcare advocate, and why are they important?

To thrive as a Healthcare Advocate, you need a strong understanding of healthcare systems, patient rights, and case management, often supported by a degree in health services or a related field. Familiarity with electronic health records (EHRs), insurance claims processing, and advocacy platforms is typically required. Exceptional communication, empathy, and problem-solving skills help advocates effectively support patients and navigate complex healthcare situations. These competencies are essential for ensuring patients receive appropriate care and support while navigating medical, financial, and administrative challenges.

What is the difference between Healthcare Advocate vs Patient Navigator?

AspectHealthcare AdvocatePatient Navigator
CredentialsOften requires knowledge of healthcare systems, certifications varySimilar credentials, often with healthcare or social work background
Work EnvironmentHospitals, clinics, insurance companiesHospitals, community health centers, clinics
Employer & IndustryHealthcare providers, insurance companies, advocacy groupsHospitals, community organizations, healthcare facilities
Search & Comparison IntentPeople seeking help understanding healthcare rights, insurance, or navigating systemsPatients needing assistance with appointments, resources, and care coordination

While both roles support patients within the healthcare system, Healthcare Advocates focus on representing patient rights and navigating insurance or legal issues, whereas Patient Navigators primarily assist patients in accessing care, scheduling, and understanding treatment options. Both roles require healthcare knowledge and work in similar environments, but their primary focus differs slightly.

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Healthcare Advocate jobs near you
Infographic showing various Healthcare Advocate job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 66% Full Time, 16% Part Time, and 15% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,868 per year, or $20.6 per hour.

Healthcare Advocate, Bilingual | Onsite: San Antonio

Carenet Health

San Antonio, TX • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support

  • Document member or patient interactions accurately and completely in required systems

  • Follow approved scripts, workflows, and escalation procedures

Carenet Health rating

5.9

Company rating: 5.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

38th of 72 rated call and contact centers

Job description

Overview
Hiring Immediately! This position starts 9/14/2026
The Healthcare Advocate serves as the frontline of Carenet's member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet's services.
By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.
Compensation
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Bilingual Healthcare Advocate is $17.50 per hour.
  • Health, dental, and vision insurance
  • A 401(k) plan with company match
  • Paid time off (PTO) and holidays
  • Flexible spending accounts (FSAs)
  • Employee wellness programs
  • Career development opportunities

Responsibilities
  • Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support
  • Provide accurate information and guidance while demonstrating empathy and professionalism
  • Follow approved scripts, workflows, and escalation procedures
  • Document member or patient interactions accurately and completely in required systems
  • Identify and escalate issues that require additional support or resolution
  • Maintain adherence to schedules, attendance policies, and break requirements
  • Participate in coaching sessions, quality reviews, and team meetings
  • Support operational initiatives aimed at improving service quality and member experience
  • Stay current on healthcare processes, systems, and compliance requirements
  • Maintain confidentiality of all sensitive member and organizational information

Qualifications
  • High school diploma or equivalent required; college coursework preferred
  • Minimum of 0-2 years of experience in a call center, healthcare, or customer service environment preferred
  • Strong verbal and written communication skills with a strong patient- and service-focused mindset
  • Ability to follow structured processes, scripts, and compliance requirements consistently
  • Basic computer literacy and ability to navigate multiple systems simultaneously
  • Strong attention to detail and ability to accurately document information
  • Ability to handle sensitive information with professionalism and discretion
  • Willingness to learn healthcare terminology, systems, and workflows
  • Ability to perform effectively in a fast-paced, metrics-driven environment

Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
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About Carenet Health

Sourced by ZipRecruiter

At Carenet Health, our teams have the responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it's finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank - we can guide them to the right resources at the right time. We are a leading provider of healthcare engagement, clinical support, telehealth and advocacy solutions. Carenet Health's team of healthcare professionals support more than 50 million healthcare consumers on behalf of 100+ of the nation's premier health plans, providers, health systems and Fortune 500 organizations. The company's mission is to drive market-leading consumer engagement outcomes through innovation and a proprietary Intelligent Engagement methodology.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

San Antonio, TX, US

Year founded

1988

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