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Healthcare Advocate Jobs in Raleigh, NC (NOW HIRING)

Somatus, Inc.

Patient Health Advocate- VBC

Wake Forest, NC · On-site

$15.25 - $19.75/hr

Care at Somatus goes beyond treatment. Through a whole-person approach, we deliver outcomes-driven ... The Patient Health Advocate (PHA) role supports Somatus high needs Chronic Kidney Disease (CKD) and ...

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Healthcare Advocate information

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How much do healthcare advocate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for healthcare advocate in Raleigh, NC is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.45 per hour, depending on experience, location, and employer.

How does a healthcare advocate typically collaborate with medical teams and patients to ensure optimal care?

Healthcare Advocates serve as vital liaisons between patients, their families, and medical professionals. They work closely with doctors, nurses, and social workers to communicate patient needs, clarify treatment plans, and address concerns or barriers to care. Advocates often attend appointments with patients, help interpret medical information, and ensure all parties are informed and aligned. This collaborative approach not only empowers patients but also supports healthcare teams in delivering more personalized and coordinated care.

What is the difference between Healthcare Advocate vs Patient Navigator?

AspectHealthcare AdvocatePatient Navigator
CredentialsOften requires knowledge of healthcare systems, certifications varySimilar credentials, often with healthcare or social work background
Work EnvironmentHospitals, clinics, insurance companiesHospitals, community health centers, clinics
Employer & IndustryHealthcare providers, insurance companies, advocacy groupsHospitals, community organizations, healthcare facilities
Search & Comparison IntentPeople seeking help understanding healthcare rights, insurance, or navigating systemsPatients needing assistance with appointments, resources, and care coordination

While both roles support patients within the healthcare system, Healthcare Advocates focus on representing patient rights and navigating insurance or legal issues, whereas Patient Navigators primarily assist patients in accessing care, scheduling, and understanding treatment options. Both roles require healthcare knowledge and work in similar environments, but their primary focus differs slightly.

What is a healthcare advocate?

Healthcare advocates are professionals who assist patients in navigating the healthcare system. They help individuals understand their medical conditions, treatment options, and insurance coverage. Healthcare advocates can also coordinate care, communicate with healthcare providers, and ensure that patients’ rights and preferences are respected. Their primary goal is to empower patients to make informed decisions and receive the best possible care.

What are the key skills and qualifications needed to thrive as a healthcare advocate, and why are they important?

To thrive as a Healthcare Advocate, you need a strong understanding of healthcare systems, patient rights, and case management, often supported by a degree in health services or a related field. Familiarity with electronic health records (EHRs), insurance claims processing, and advocacy platforms is typically required. Exceptional communication, empathy, and problem-solving skills help advocates effectively support patients and navigate complex healthcare situations. These competencies are essential for ensuring patients receive appropriate care and support while navigating medical, financial, and administrative challenges.
What are popular job titles related to Healthcare Advocate jobs in Raleigh, NC? For Healthcare Advocate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Healthcare Advocate jobs in Raleigh, NC look for? The top searched job categories for Healthcare Advocate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Healthcare Advocate jobs? Cities near Raleigh, NC with the most Healthcare Advocate job openings:
Healthcare Advocate jobs near you
Infographic showing various Healthcare Advocate job openings in Raleigh, NC as of August 2026, with employment types broken down into 3% As Needed, 66% Full Time, 15% Part Time, and 16% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,671 per year, or $20 per hour.

CARE Advocate -Durham, NC area

High Point University

Durham, NC • On-site

Full-time

Re-posted 7 days ago

High Point University rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

528th of 615 rated colleges and universities

Job description

High Point University Health is looking for an energetic and contagiously-positive CARE Advocate who thrives on positive relationships with patients and other staff. The ideal candidate will be the first point of contact for our patients, providing excellent customer service, hospitality, and ensuring the smooth and efficient operation of the dental practice. The CARE Advocate will handle administrative duties, manage patient care, and support the clinical team as needed.
QUALIFICATIONS:
Education
  • High school diploma or equivalent
  • Associate's degree and bachelor's degrees are a plus, but not required

Experience and Training
  • Experience in a customer service role, preferably multitasking (e.g. scheduling appointments while answering phones)
  • Preferred experience in a dental or medical office
  • Preferred training on an electronic medical record
  • EPIC training is a major plus, but not necessary

Knowledge, Skills, Ability:
  • Exceptional receptiveness and approachability
  • Excellent verbal and written communication skills
  • Time management
  • Punctuality
  • A positive attitude
  • Professionalism as a representative of High Point University Health
  • Receptive to feedback, performance improvement, and continuous coaching
  • Flexibility to cover other offices under High Point University Health

Key Duties and Responsibilities:
Daily Administrative Duties:
  • Check for add-ons, complete registration checklist, and print care slips individually for all patients
  • Responsible for preparing for appointments a minimum of 3-business days in
  • advance. This includes:
    • Complete pre-registration workqueue
    • Review dental eligibility forms in preparation for payment collections
    • Prepare treatment and/or visit estimates for all appointments
    • Sending MyChart activation link
  • Ensure that schedule is reviewed daily and that any deactivated MyChart patients are identified and contacted prior to appointment time.
  • Run Care Slip report and print batch

Complete confirmation worklists:
  • One week confirmation reminder
  • Appointment confirmation calls are made daily until confirmed or appointment is cancelled due to non-confirmation 48 hours prior to appointment time.

Utilize workqueues/worklists/reports to fill schedules:
  • Review continuing treatment report
  • Review appointment requests workqueues
  • Present treatment plans, Review FA's (financial arrangements), Specialty
  • Referral follow-ups, Appointment Requests, Prior Auth Requests - Needs Scheduling.
  • Review Follow-Up worklists: Canceled, No Show, Wait List
  • Review overdue hygiene report

  • Update patient EOD status for no show and left without being seen and required to support providers to close outstanding open encounters.
  • Manage checking patients in/out of appointments and collecting required signatures at the time of check-in.
  • Collect and process patient payments at the time service is being rendered.
  • Responsible for reviewing claim errors, missing attachments, and outstanding/open encounters.
  • Help lead morning huddles by providing metrics, daily production goals, and communicating patient needs.

Office Management:
  • Ensure the front desk area and lobby is clean, organized, and well-stocked with necessary supplies.
  • Enter office supply orders as needed on assigned dates of the month.
  • Responsible for entering invoices via Unimarket and processing through AP (accounts payable)
  • Maintain confidentiality of patient information in compliance with HIPAA regulations.
  • Responsible for entering facility maintenance orders as needed.

Customer Service:
  • Greet patients in a friendly manner.
  • Provide exceptional customer service and hospitality throughout all patient interaction.
  • Ensure that entry, reception area, and patient items are stocked.
  • Assist new patients with completing MyChart activation and medical histories (rooming) as able.
  • Educate patients about office policies, procedures, and services offered.

Roles & Responsibilities:
  • Serve as the Curriculum Connector between the education teams and the practice.
  • Collaborate with the education teams to inform outlines, resources, & activities
  • Advocate on behalf of your practice team, ensuring their perspectives and needs are shared with the education teams
  • Provide communication and updates to practice teams regarding the curriculum (e.g. Attend curriculum townhalls, symposia, etc.)

For more information regarding this position, please contact Stacey Morris Homistek, Director of Clinical Operations at shomiste@highpoint.edu.

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