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Head Of Service Operations Jobs (NOW HIRING)

ATI

Head of Brakewise

Woburn, MA · On-site

... service opportunities. As Brakewise enters a critical growth phase, ATI is seeking a Head of Brakewise to lead the successful launch, market adoption, and operational scaling of the business.

Quantcast

Head of Sales Operations

San Francisco, CA

$190K - $221K/yr

The Head of Sales Operations will partner closely with Executive Leadership, Finance, Product, and Sales Leadership to drive forecasting accuracy, pipeline health, territory design, and go-to-market ...

Quantcast

Head of Sales Operations

Chicago, IL

$190K - $221K/yr

The Head of Sales Operations will partner closely with Executive Leadership, Finance, Product, and Sales Leadership to drive forecasting accuracy, pipeline health, territory design, and go-to-market ...

Common Room

Head of Business Operations

Role Overview The Head of Business Operations will build the operational backbone of Common Room. This role is responsible for designing and running the company's operating system across Finance ...

Arch.co

Head of Talent

New York, NY · On-site

$180K - $220K/yr

Lead, coach, and support a team of recruiters across Engineering, Operations, and GTM. * Own hiring ... service to our clients. For select roles, we are also open to candidates based in Boston . If a ...

Clearwater Analytics

Head of Prism Operations

Boise, ID

$100K - $120K/yr

Job Summary The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater's Prism product to clients. This is a high-impact leadership role at ...

Loop

Head of Revenue Operations

New York, NY · Remote

Loop is hiring a Head of Revenue Operations to help scale and strengthen our Go-To-Market organization as we enter our next phase of growth. This role is for an experienced RevOps leader who can ...

Helix

Head of Customer Service

$110K - $135K/yr

Helix is reshaping customer service into an AI-augmented operating model and the Head of Customer ... Developed a clear, data-grounded view of current operations (volumes, contact drivers, team ...

Sandvik

Head of Operational Excellence

Batavia, IL · On-site +1

Operations Reports to: EVP Of Operations Classification: Exempt Location: Open Travel: Yes Job Summary: Head ofOperational Excellence is responsible for managing and improving the effectiveness and ...

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All JobsHead Of Service Operations Jobs

Head Of Service Operations information

See salary details

$34K

$107.7K

$179.5K

How much do head of service operations jobs pay per year?

As of Jun 26, 2026, the average yearly pay for head of service operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Head Of Service Operations jobs? Cities with the most Head Of Service Operations job openings:
What are the most commonly searched types of Of Service Operations jobs? The most popular types of Of Service Operations jobs are:
What states have the most Head Of Service Operations jobs? States with the most job openings for Head Of Service Operations jobs include:
Head Of Service Operations jobs near you
Infographic showing various Head Of Service Operations job openings in the United States as of June 2026, with employment types broken down into 51% Full Time, 47% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Head of Platform Operations

VANGUARD CHARITABLE ENDOWMENT PROGRAM

Malvern, PA • On-site

Full-time

Posted 27 days ago

Job description


JOB SUMMARY

Vanguard Charitable (VC) is seeking a senior technology operations leader to own the reliability, security, and operational excellence of its technology environment. This role is accountable for infrastructure and cloud operations, cybersecurity operations, end‑user services, vendor‑managed services, and release management across a mission‑critical environment. The Head of Platform Operations partners closely with Architecture, Digital Experience, Engineering, Workforce Enablement, and business leaders to ensure technology enables growth, efficiency, and trust. The role reports directly to the CIO and leads internal staff, managed service providers, and offshore teams.

ESSENTIAL JOB FUNCTIONS

Technology Operations Strategy & Leadership (30%)

  • Drive the strategy, vision, and execution for Technology Services in alignment with enterprise IT priorities, business objectives, and regulatory expectations.
  • Build, develop, and retain a high‑performing, diverse team; provide coaching and accountability during steady‑state operations and high‑pressure events.
  • Own operational readiness for major initiatives and peak volume periods (e.g., Giving Season), including incident response, root cause analysis, and continuous improvement.

Infrastructure, Cloud, and Cybersecurity Operations (30%)

  • Lead infrastructure, cloud operations, cybersecurity operations, service desk, and release management to ensure availability, resilience, and secure‑by‑design controls.
  • Oversee application and infrastructure security operations, including vulnerability management, disaster recovery, business continuity, access controls, audits, and compliance activities.
  • Partner with enterprise security teams to align with information security standards, risk frameworks, and incident response expectations.

Automation, AI & Continuous Improvement (20%)

  • Advance automation and AI‑enabled operations (AIOps), including monitoring, incident triage, release validation, service desk deflection, and operational reporting.

Release, Change & Operational Excellence (10%)

  • Serve as owner and approver of change, release, and deployment activities, balancing speed, quality, and risk.
  • Lead production support, monitoring, and operational reporting; direct prioritization, issue resolution, and escalation across internal teams and vendors.
  • Improve operational discipline through standardized processes, metrics, and governance.

Vendor & Partner Management (10%)

  • Manage relationships with managed service providers (MSPs), security operations partners (SOCs), cloud vendors, and strategic suppliers; ensure performance, transparency, and value realization.
  • Act as a primary interface to Vanguard technology teams and third‑party vendors on infrastructure, cybersecurity, and operational matters.
  • Guide the evaluation and adoption of new technologies, tools, and automation solutions aligned with enterprise standards and long‑term architectural direction.
QUALIFICATIONS

Education & Training

  • Bachelor’s degree required; degree in Information Systems, Computer Science, Engineering, or a related field preferred.

Knowledge, Skill, and Ability

  • Knowledge of infrastructure, cloud platforms (e.g., AWS), and enterprise SaaS environments (e.g., Salesforce).
  • Knowledge of cybersecurity fundamentals, risk management, audit requirements, and regulatory compliance.
  • Skilled in release management, incident management, disaster recovery, and operational resilience.
  • Skilled in leveraging automation, scripting, AI‑assisted tools, or AIOps to improve operational efficiency.
  • Able to communicate complex technical concepts clearly to executive and non‑technical audiences.
  • Able to manage multiple priorities, lead through ambiguity, and exercise sound judgment under pressure.
  • Ability to travel up to 10-20% as needed.

Experience

  • Minimum of eight years of experience in technology leadership with direct accountability for infrastructure, operations, and cybersecurity in a regulated environment.
  • Experience operating and scaling cloud‑based platforms in high‑availability, high‑risk settings.
  • Experience managing managed service providers, security operations partners, and offshore teams with clear performance metrics and accountability