Head Of Service Operations Jobs in Oregon (NOW HIRING)

The Head of Operations, Contenta will be responsible for building and running the operating cadence for the Contenta business. The role will ensure that business priorities are translated into executable plans, that cross-functional teams are aligned, and that key customer, product, delivery, and partner commitments are actively managed.

The successful candidate will act as the operational backbone of the business, creating clarity around priorities, ownership, risks, dependencies, decisions, and follow-through. They will work closely with the President & GM and senior leaders across Product, Engineering, Services, Customer Success, Sales, Finance, Marketing, and partner organizations.

The role requires someone who can create structure without bureaucracy, challenge constructively across functions, understand enterprise software execution, and bring commercial judgment to operational decision-making.

This position is for a current vacancy, and the employer intends to fill this position by October 2026.

The expected start date is October 2026. 

Key Responsibilities

• Lead business operations and drive execution against strategic priorities.
• Establish and manage effective operating rhythms, governance, and performance tracking.
• Align Product, Engineering, Services, Customer Success, Sales, Finance, and Marketing to deliver business outcomes.
• Oversee delivery of strategic customer programmes, ensuring commitments are met and risks are proactively managed.
• Drive operational excellence across product releases, implementations, cloud migrations, and customer deployments.
• Improve visibility of priorities, dependencies, resources, risks, and escalations across the business.
• Manage partner and ecosystem operations to support customer delivery and business growth.
• Support executive decision-making through business planning, performance reviews, investment cases, and operational insights.
• Develop scalable processes and operating models that enable growth, efficiency, and customer success.
• Act as a trusted partner to the President & GM, increasing leadership effectiveness and organisational alignment.

Skills & Experience

The ideal candidate will have experience in a complex B2B enterprise software environment, ideally with mission-critical customers, regulated industries, defense, aerospace, technical content, enterprise content platforms, or cloud transformation.

Required experience includes:

• Senior experience in software business operations, product operations, delivery operations, professional services operations, or a comparable operating leadership role.
• Proven ability to drive execution across Product, Engineering, Services, Customer Success, Sales, Finance, and Marketing.
• Experience operating in complex enterprise software businesses with long sales cycles, strategic accounts, and high delivery expectations.
• Strong program and operating cadence discipline.
• Ability to manage ambiguity, competing priorities, and cross-functional tension.
• Experience supporting executive-level business reviews, transformation initiatives, investment cases, or strategic planning.
• Strong commercial judgment, including understanding of revenue, margin, renewals, services delivery, customer success, and resource allocation.
• Ability to work credibly with senior executives, operational leaders, customers, and external partners.

Preferred, but not mandatory:

• Aerospace & Defense software experience.
• Experience with technical publications, S1000D, IETM/IETP, CSDB, XML, structured content, or content lifecycle systems.
• Experience with private cloud, on-premise enterprise software, SaaS transition, or hybrid deployment models.
• Experience supporting acquisition diligence, carve-outs, integration planning, or strategic investment cases.
• Experience working with defense primes, government agencies, civil aviation customers, or regulated enterprise customers.
• Experience managing white-labeled, partner-dependent, or ecosystem-based product offerings.
• Familiarity with security, compliance, export control, or defense customer operating requirements.

Benefits

• Generous paid time off package, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• 401(k) Retirement plan with company match. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 

Base Pay

$160,000 - $200,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

*Candidates must reside in State advertised to be considered

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

#LI-RM1