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Head Of Operations Jobs in Indiana (NOW HIRING)

ShipCalm

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Customer Head of Operations (Logistics/Warehousing)

Plainfield, IN · On-site

$20 - $25/hr

Summary As a Customer Head of Operations at ShipCalm, you will own the operational success of a portfolio of small to mid-sized brand partners. Reporting to the Director of Brand Operations, you will ...

Clearwater Analytics

Head of Prism Operations

Edinburgh, IN · On-site

$100K - $140K/yr

Job Summary The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater's Prism product to clients. This is a high-impact leadership role at ...

Miebach

Head of Planning

Fishers, IN · On-site

$170K - $192K/yr

About the role Miebach Consulting is seeking a Head of Supply Chain Planning, North America, to ... Drive alignment across operations, finance, procurement, manufacturing, and commercial functions to ...

TekSky

Head of Originations

Indianapolis, IN · On-site

We are seeking a Head of Originations to lead and scale loan production across the Midwest. This ... Access to scalable capital and operational infrastructure * Ability to build and lead a regional ...

New

Roche

Head of IFU Management US Core Lab

Indianapolis, IN · On-site

$103K - $191K/yr

The Position As Head of IFU Management US Core Lab, you will lead, inspire, and develop a high ... As a key member of the Product Information Leadership Team, you align operational processes in ...

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Head Of Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do head of operations jobs pay per year?

As of Jul 14, 2026, the average yearly pay for head of operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Operations vs Operations Manager?

AspectHead Of OperationsOperations Manager
ResponsibilitiesStrategic planning, overseeing multiple departments, setting company-wide operational goalsManaging daily operations, supervising staff, implementing policies at department level
Required CredentialsOften requires extensive experience, bachelor's or master's degree in business or related fieldTypically requires relevant experience, bachelor's degree in business or related field
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational settings, team management, process optimization

The Head Of Operations focuses on strategic, company-wide oversight and long-term planning, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Head Of Operations is more involved in setting overall direction, whereas the Operations Manager executes those strategies on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a Head of Operations, and why are they important?

To thrive as a Head of Operations, you need strong leadership, strategic planning, and process optimization skills, often supported by a degree in business or management. Familiarity with ERP systems, project management tools, and relevant certifications like PMP or Six Sigma are highly valued. Exceptional communication, problem-solving, and team management abilities help drive operational excellence and foster a high-performing culture. These skills ensure efficient operations, support organizational growth, and enable the successful execution of company objectives.

What are some common challenges faced by a Head of Operations, and how can they be effectively managed?

A Head of Operations often encounters challenges such as balancing strategic planning with day-to-day operational demands, managing cross-functional teams, and implementing process improvements amid resistance to change. Effective management involves strong communication, the ability to prioritize initiatives, and fostering a culture of collaboration and continuous improvement. Building trust with department leaders and aligning operational goals with the broader company vision are also key to overcoming obstacles in this role.

What does a Head of Operations do?

A Head of Operations is responsible for overseeing the daily activities and overall efficiency of an organization's operations. This role involves managing teams, optimizing processes, implementing strategic plans, and ensuring that business goals are met. The Head of Operations works closely with other leaders to improve productivity, reduce costs, and maintain high-quality standards across the company. They play a critical role in driving growth and ensuring that the organization's operations align with its long-term objectives.
What are the most commonly searched types of Of Operations jobs in Indiana? The most popular types of Of Operations jobs in Indiana are:
What are popular job titles related to Head Of Operations jobs in Indiana? For Head Of Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Head Of Operations jobs in Indiana look for? The top searched job categories for Head Of Operations jobs in Indiana are:
What cities in Indiana are hiring for Head Of Operations jobs? Cities in Indiana with the most Head Of Operations job openings:
Head Of Operations jobs near you
Infographic showing various Head Of Operations job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.
Customer Head of Operations (Logistics/Warehousing)

Customer Head of Operations (Logistics/Warehousing)

ShipCalm

Plainfield, IN • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
Summary
As a Customer Head of Operations at ShipCalm, you will own the operational success of a portfolio of small to mid-sized brand partners. Reporting to the Head of Brand Operations, you will act as the internal advocate and performance lead for your accounts-driving execution across fulfillment, inventory, returns, integrations, and customer experience.
This is a hands-on, cross-functional role that requires operational problem-solving, strategic alignment, and strong communication. You will coordinate across internal teams-including Warehouse (3PL), Tech, Accounting, and Brand Operations-to ensure issues are resolved quickly, goals are clearly translated into execution plans, and clients are positioned for long-term success.
The ideal candidate is an operational generalist with experience in logistics or fulfillment, comfortable in both fast-paced execution and client-facing strategy. You're detail-oriented, proactive, and confident navigating between internal stakeholders and external partners.
ShipCalm is a third-party operations partner (3PO) redefining outsourced logistics by embedding directly into brand operations-not just shipping boxes, but solving upstream and downstream challenges. Learn more about us at our website: www.shipcalm.com .
Role Accountability & Functions
  • Own operational success and exceptional service for assigned brand accounts.
  • Act as primary internal and external escalation point.
  • Drive improvement in client KPIs (CalmScore™) supporting their growth.
  • Translate client goals into operational strategies and execution plans.
  • Lead recurring client meetings and reviews (L10s).
  • Guide newly onboarded clients and maintain/ update documentation and SOPs.
  • Collaborate cross- functionally and cross-departmentally to resolve operational breakdowns, manage exceptions, and align internal teams.

Essential Duties & Responsibilities
  • Lead client meetings and performance calls (L10 meetings, daily check-ins, QBRs) to align on operational priorities and share updates.
  • Coordinate, manage, and resolve exceptions, errors, claims, tickets, and project escalations, coordinating cross-functional solutions.
  • Monitor and triage inbound communications (inboxes, Slack channels, CRM), ensuring timely responses and accurate routing.
  • Log, track, and escalate client issues through QuickCalm™ and RightCalm™, maintaining clear records and follow-ups.
  • Complete operational tasks as needed, including order adjustments, returns entries, tagging, and special project coordination.
  • Prepare and deliver recurring client-facing reports and operational performance snapshots.
  • Translate client goals into executable operational plans, leveraging ShipCalm's technology and service capabilities.
  • Document and maintain client-specific workflows, SOPs, and operational requirements; contribute to shared knowledge resources.
  • Support Account Support team members through knowledge sharing, coaching, and reinforcing best practices.
  • Assist in onboarding new accounts, including data gathering, system setup, and process training to ensure long-term fit.
  • Collaborate closely with Warehouse Ops, Tech, and other internal teams to close service gaps and support seamless execution.
  • Communicate proactively with clients on shipping errors, job/assembly orders, project updates, and operational changes.
  • Maintain strong working knowledge of ShipCalm systems, best practices, and service offerings to guide clients effectively.
  • Participate in internal team syncs, cadence meetings, and company initiatives; support continuous improvement efforts and shared housekeeping.

Requirements
Knowledge, Skills, and Abilities
  • Experience: 4+ years in logistics, fulfillment, supply chain, or DTC operations/account management. Hands-on warehouse operations experience preferred.
  • Customer Management: Proven ability to manage external client relationships while coordinating internally across cross-functional teams.
  • Education: High school diploma or equivalent required; bachelor's degree in supply chain, logistics, business, or related field preferred.
  • Analytical Thinking: Strong comfort with dashboards, KPIs, and operational reporting to inform decisions and drive improvements.
  • Communication: Clear, empathetic communicator across Slack, email, Zoom, and in-person. Able to simplify complexity, guide tough conversations, and align stakeholders.
  • Execution & Prioritization: Skilled in managing multiple accounts, timelines, and shifting priorities in fast-paced environments.
  • Operational & Technical Fluency: Familiarity with WMS/OMS systems, EDI, Shopify, ERP, and e-commerce tools. Proficient in Google Workspace, Slack, and project tools like ClickUp.
  • Leadership & Collaboration: Demonstrated success leading cross-functional initiatives or projects with measurable results.
  • Problem Solving: High attention to detail with a proactive mindset and strong ownership in resolving issues.

Physical, Mental, and Environmental Demands
  • Working in a seated or standing position up to and exceeding eight (8) hours per day.
  • Lifting and carrying up to 25 pounds.
  • Bending, leaning, kneeling, squatting, and/or twisting to grasp and move items.
  • Using a calculator, mouse, and keyboard and viewing computer screens.
  • Using a telephone or virtual telephone via PC.
  • Using a web camera daily.

Schedule and Location
  • Schedule: This is a full-time position scheduled to work Monday-Friday from 8am to 4:30pm Eastern. Subject to change by business demands.
  • Location: This position is located at 8377 E Camby Road #194, Plainfield, IN 46168.
  • This position is not eligible for remote work.

Compensation
  • HOURLY RATE $20.00 to $25.00/hour, depending on experience.
  • Medical, Dental, Vision, 401(k), Life, Accident, EAP, PTO, Holidays, Sick Time

ShipCalm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details https://www.e-verify.gov/ .
Salary Description
$20.00 to $25.00/hour DOE

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