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Head Of Fraud Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

New York, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Manhattan, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

New York, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

County of Delaware

Head of Internal Audit

Media, PA · Hybrid

$87K - $113K/yr

The Head of Internal Audit plays a critical role in protecting taxpayer resources, strengthening internal controls, identifying waste, fraud, and abuse, and promoting accountability and transparency ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with ...

Flex

Head of Financial Crimes

$210K - $260K/yr

Stand up and refine fraud response processes including case handling, escalation protocols, and cross-functional incident response collaboration. * Manage and prioritize projects across financial ...

Flex

Head of Financial Crimes

$210K - $260K/yr

Stand up and refine fraud response processes including case handling, escalation protocols, and cross-functional incident response collaboration. * Manage and prioritize projects across financial ...

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All JobsHead Of Fraud Jobs

Head Of Fraud information

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$23

$28

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How much do head of fraud jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for head of fraud in the United States is $28.85, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $31.25 per hour, depending on experience, location, and employer.

What does a head of fraud do?

A Head of Fraud is responsible for developing and overseeing an organization’s fraud prevention and detection strategies. They lead teams that analyze transactions, investigate suspicious activities, and implement policies to minimize financial losses from fraud. This role involves staying updated on the latest fraud trends, ensuring compliance with regulations, and collaborating with other departments to protect the company and its customers. The Head of Fraud also uses data analytics and technology to identify risks and improve security measures.

What are the key skills and qualifications needed to thrive as a head of fraud, and why are they important?

To excel as a Head of Fraud, a deep understanding of fraud detection, risk management, and regulatory compliance is required, often backed by a degree in finance, criminology, or a related field. Familiarity with fraud management systems, data analytics tools, and relevant certifications like CFE (Certified Fraud Examiner) are highly valued. Strong leadership, strategic thinking, and excellent communication skills help in managing teams and influencing organizational policy. These skills are crucial for effectively minimizing fraud risk, ensuring regulatory compliance, and safeguarding organizational assets.

What are some common challenges faced by a head of fraud and how can they be addressed?

One of the main challenges for a Head of Fraud is staying ahead of rapidly evolving fraud schemes and ensuring the organization's detection methods remain effective. This often involves continuously evaluating current systems, adopting new technologies, and leading cross-functional teams to share intelligence and best practices. Additionally, balancing strong fraud controls with a seamless customer experience can be complex, requiring collaboration with product, customer support, and IT teams. Regular training, data analysis, and fostering a culture of vigilance are key strategies to address these challenges.

What is the difference between Head Of Fraud vs Fraud Manager?

AspectHead Of FraudFraud Manager
ResponsibilitiesOversees entire fraud prevention strategy, manages teams, develops policiesManages day-to-day fraud detection operations, investigates cases, implements controls
Required CredentialsOften requires senior-level experience, certifications like CFE or CPA, leadership skillsTypically requires experience in fraud detection, certifications like CFE, analytical skills
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, team-oriented, focused on daily fraud prevention tasks
Industry UsageCommon in financial services, e-commerce, bankingUsed across similar industries, more tactical role

The Head Of Fraud is a senior leadership role responsible for setting fraud prevention strategies and managing teams, while the Fraud Manager handles daily operations and investigations. Both roles require fraud-related certifications and experience, but the Head Of Fraud focuses on strategic oversight, whereas the Fraud Manager is more hands-on.

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Head Of Fraud jobs near you
Infographic showing various Head Of Fraud job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $59,999 per year, or $28.8 per hour.

Head of Customer Support

Pulse Games

Atlanta, GA • On-site

Full-time

Re-posted 5 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player's voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools 
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States 

We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

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