Head Customer Service Jobs (NOW HIRING)

About Us

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We empower our customers to solve today's problems and reach a better financial future through personalized solutions available online and in 1,400 locations across 44 states. OneMain is committed to making a positive impact on the people and the communities we serve. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.

The Role

OneMain is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will manage and continue to build the analytics and product teams. This leader will be responsible for all aspects of developing and executing strategies to manage the card business's existing customer base: ranging from balance building strategies, operational analytics, and collections and recoveries strategies.

This is a highly visible role reporting to the head of Credit Cards with frequent interaction with the CEO, CFO, and Chief Credit Officer. A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle.

Responsibilities

• Develop and optimize a holistic customer strategy: Including, credit line increases, balance build strategies, terms management, collections, and operations analytics.

• Optimize Portfolio Performance: Manage multiple competing objectives and constraints by optimizing various customer management strategies. Communicate performance and initiatives progress with leadership teams across the organization. Create and execute all credit card risk/reward frameworks and models required to manage the growing card business. Develop and manage a learning agenda.

• Shape Overall Business Strategy: Collaborate with the head of Cards and Chief Credit Officer to lay out a multi-year strategy. Drive risk and profitability outcomes for the cards business. Support M&A due diligence.

• Board and Executive Updates: Provide regular updates to the CEO, executive team and board on business performance and key initiatives. Work with the CFO and Treasury on investor liaison, earnings prep, and market messaging.

• Team Leadership: Build and develop a high-performing team capable of delivering on the cards agenda. Manage cross-functional relationships across the enterprise with key stakeholder groups. Partner closely with finance, operations, tech, data science, and legal to ensure strategies are executed as intended.

Key Characteristics

• Demonstrates the ability to balance strategic thinking and operational delivery

• Strong team leader with focus on employee development & proven ability for building and leading large talented teams located across various geographies & time zones

• Excellent communication skills and ability to influence senior executives and peers across functions to achieve business results

• Ability to synthesize insights across different sources into a comprehensive and holistic strategy

• Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology

• Self-motivated and organized - a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results

Qualifications:

• Bachelor's Degree (required) or Advanced Degree (preferred) and 15 + years' analytics leadership experience with significant exposure to credit cards or FinTech's

• 10+ years of managing credit and pricing in a consumer lending business (preferred experience within near or sub-prime credit)

• Knowledge of consumer-lending best practices, including the use of advanced statistical techniques and data sources

• Experience presenting to executive management or board regarding business performance

Benefits

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That's why we packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents

• Up to 4% matching 401(k)

• Tuition reimbursement

• Continuing education

• Bonus eligibility

• Paid time off

• Paid volunteer time

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.