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Head Customer Service Jobs (NOW HIRING)

Boar's Head Resort

Spa Receptionist

Charlottesville, VA · On-site

$13.50 - $16.50/hr

Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed. * Help maintain inventory ...

LANXESS

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Implement and enhance customer service processes, ensuring efficiency and effectiveness. Establish key performance indicators (KPIs) and monitor service levels to meet or exceed customer expectations.

LANXESS Americas

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Implement and enhance customer service processes, ensuring efficiency and effectiveness. Establish key performance indicators (KPIs) and monitor service levels to meet or exceed customer expectations.

Mixed Staffing and Recruiting

Customer Service

Grand Rapids, MI · On-site

$15.25 - $20.75/hr

... new customers, accurate and timely order entry and processing, providing information to customers as it relates to their account or orders, suggestive selling and professional problem solving in a ...

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Head Customer Service information

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$39K

$123.3K

$196.5K

How much do head customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for head customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Head Customer Service vs Customer Service Manager?

AspectHead Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages multiple teamsManages daily customer service operations, supervises team members, handles escalations
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, leadership-focused, often in upper managementOperational, team-focused, in customer service departments
Industry UsageCommon in larger organizations with multiple customer service teamsFound in organizations of various sizes, more hands-on

The Head Customer Service role is strategic and leadership-oriented, focusing on overall customer service policies and direction. In contrast, the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Customer Service typically involves higher-level planning and management responsibilities.

What does a head of customer service do?

A head of customer service oversees the customer support department, develops strategies to improve service quality, manages a team of customer service managers and representatives, and ensures customer satisfaction. They analyze customer feedback, implement policies, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What is the highest position in head customer service?

The highest position in customer service management is typically the Director of Customer Service or Vice President of Customer Experience, responsible for overseeing overall customer satisfaction strategies and leading large teams. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.
More about Head Customer Service jobs

What cities are hiring for Head Customer Service jobs?

Cities with the most Head Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most Head Customer Service jobs?

States with the most job openings for Head Customer Service jobs include:

Head Customer Service jobs near you
Infographic showing various Head Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Part Time Customer Service Manager - Progressive scale up to $19.00 hour / depending on experience I

Jerry's Enterprises Inc.

Woodbury, MN

$19/hr

Part-time

Posted 16 days ago

Jerry's Enterprises rating

6.8

Company rating: 6.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Location: Cub Foods Woodbury

Reports to: Front End Manager

Classification: Part Time Union

Rate of Pay:  Progressive scale up to $19.00 hour / depending on experience

Hours: Sunday – Saturday, varied hours

Jerry’s work perks:

  • Store Discount
  • Employee Assistance Programs
  • Flexible Schedule

    • Individuals applying for this position should be willing to:

  • Make lasting connections with our customers
  • Ring up customer purchases in an accurate, efficient, and prompt manner
  • Problem solves customer questions and/or concerns
  • Sell Money Orders, Money Grams and Lottery tickets
  • Assist Head Customer Service Manager with timely breaks, and employee start and leave times
  • Help maintain a clean and safe store
  • Work with the team on all tasks necessary to have an awesome department
  • Be a part of a dedicated team that enjoys their job, arrives promptly for shifts, and works as scheduled

    • Jerry’s may give preference to an individual who:

  • Is friendly and outgoing and promotes customer service for the entire team
  • Has experience working on a front end
  • Knows about coupons, returns, security procedures and etiquette
  • Is motivated to grow their career and continue learning

    • GROW with Jerry’s

    Gain new lifelong skills in customer service

    Enjoy a Rewarding work environment with a diverse group of coworkers 

    Experience Opportunities for career advancement

    Maintain a flexible Work schedule

    Position functions and physical requirements may vary by store location.

    FREQUENT:

    Physical:

  • lifting/carrying to 50 lbs., pushing/pulling to 20 force pounds
  • reaching, standing, turning

    • Equipment operation:

  • scanner, register, check approval machine, coupon machine

    • Mental:

  • judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

    • OCCASIONAL:

    Physical:

  • lifting/carrying over 50 lbs.
  • squatting, stooping/bending, walking

    • Equipment operation:

  • calculator

    • PHYSICAL REQUIREMENTS:

    **FREQUENT: 15% of the work shift or at least ten repetitions per work shift

    **OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Americans with Disabilities Act (ADA)

    Jerry’s Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. 
     

    Equal Employment Opportunity (EEO)

    In accordance with all requirements of federal, state, and local law, Jerry’s Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry’s Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law.

    Privacy
    We respect our applicants’ privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.

    What Jerry's Enterprises employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Jerry's Enterprises logo

    About Jerry's Enterprises

    Sourced by ZipRecruiter

    Jerry’s Enterprises is a well-established name in the retail industry based in Saint Louis Park, Minnesota, USA. This committed American supermarket chain, which traces its roots back to 1947, started as a tiny corner store specializing in quality food offerings. Jerry Paulsen, a visionary entrepreneur, believed in giving his local community nothing but the best. Following his founding principles of offering exceptional customer service and varied high-quality food products, Jerry's Enterprises has grown into a successful business. The company's mission revolves around serving customers with a passion, providing a complete and excellent food and grocery shopping experience.

    Industry

    Retail

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Saint Louis Park, MN, US

    Year founded

    1947

    Social media

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