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Head Customer Service Jobs (NOW HIRING)

Boar's Head Resort

Spa Receptionist

Charlottesville, VA · On-site

$17/hr

Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed. * Help maintain inventory ...

Boar's Head Inn

Spa Receptionist

Charlottesville, VA · On-site

$17/hr

Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed. * Help maintain inventory ...

Boar's Head Resort

Spa Receptionist

Charlottesville, VA · On-site

$13.50 - $16.50/hr

Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed. * Help maintain inventory ...

LANXESS Americas

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Implement and enhance customer service processes, ensuring efficiency and effectiveness. Establish key performance indicators (KPIs) and monitor service levels to meet or exceed customer expectations.

LANXESS

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Implement and enhance customer service processes, ensuring efficiency and effectiveness. Establish key performance indicators (KPIs) and monitor service levels to meet or exceed customer expectations.

BASF Corporation

Customer Service Specialist

Parma, ID · On-site

$16.25 - $21.50/hr

In addition, you will provide administrative support to the Regional Head of Customer Service while maintaining the flexibility to support master data and traffic functions as needed. Welcome to BASF ...

New

Vay

Head of Customer Experience

Las Vegas, NV · On-site

$15.50 - $21/hr

Head Of Customer Experience Customer Support at Vay is not a call center. It's a core operational function and the voice of the customer inside the business. The Head of Customer Experience leads Vay ...

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All JobsHead Customer Service Jobs

Head Customer Service information

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$39K

$123.3K

$196.5K

How much do head customer service jobs pay per year?

As of Sep 13, 2026, the average yearly pay for head customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Head Customer Service vs Customer Service Manager?

AspectHead Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages multiple teamsManages daily customer service operations, supervises team members, handles escalations
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, leadership-focused, often in upper managementOperational, team-focused, in customer service departments
Industry UsageCommon in larger organizations with multiple customer service teamsFound in organizations of various sizes, more hands-on

The Head Customer Service role is strategic and leadership-oriented, focusing on overall customer service policies and direction. In contrast, the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Customer Service typically involves higher-level planning and management responsibilities.

What does a head of customer service do?

A head of customer service oversees the customer support department, develops strategies to improve service quality, manages a team of customer service managers and representatives, and ensures customer satisfaction. They analyze customer feedback, implement policies, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What is the highest position in head customer service?

The highest position in customer service management is typically the Director of Customer Service or Vice President of Customer Experience, responsible for overseeing overall customer satisfaction strategies and leading large teams. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.

What cities are hiring for Head Customer Service jobs?

Cities with the most Head Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most Head Customer Service jobs?

States with the most job openings for Head Customer Service jobs include:

What are popular job titles related to Head Customer Service jobs?

For Head Customer Service jobs, the most frequently searched job titles are:

Head Customer Service jobs near you
Infographic showing various Head Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Spa Receptionist

Charlottesville, VA • On-site

Boar's Head Resort
See more jobs at Boar's Head Resortexternal

$17/hr

Full-time

Re-posted 9 days ago

Job description

JOB OVERVIEW
Coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintain Forbes Travel Guide and 4 Diamond Service Expectations.
ESSENTIAL JOB FUNCTIONS
  1. Answer multi-line telephone within three rings.
  2. Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed.
  3. Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies.
  4. Assist in conducting monthly inventory control counts.
  5. Maintain organization and cleanliness of Front Desk and retail displays.
  6. Maintain quiet room amenity levels by maintaining and organizing:
  • Liquid supplies.
  • Paper supplies.
  • Food supplies.
  • Reading materials.
  • Overall room cleanliness.

7. Clean lockers and maintain locker room amenity levels such as:
  • Full liquid supplies.
  • Vanity supplies.
  • Paper supplies.
  • Overall room cleanliness.

8. Bill retail purchases and gift certificates.
  • Assist guests in purchasing options.
  • Create gift certificates through Microsoft Office Word document.
  • Appropriately in-put gift certificates through POS.
  • Maximizing Spa space.
  • Up-selling services.
  • Scheduling by seniority.
  • Repeating reservation back to guest.
  • Following-up with an additional phone call or room message the day before treatments.
  • Billing appointment by room charge, city ledger, credit card, cash or check.

9. Demonstrate a "Yes I Can" attitude at all times.
10. Acquire knowledge of all Spa treatments and general Hotel information to respond to guest questions.
11. Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity.
12. Report maintenance repairs as needed to Engineering.
13. Provide Spa tours.
14. Contribute to overall resort team effort by completing additional duties as assigned.
WORK ENVIRONMENT
Boar's Head Spa
Requirements
Essential
  1. Strong communication skills, both oral and written.
  2. Computer knowledge and experience.
  3. Ability to work 5-7 days per week in rotational shifts, including holidays and weekends.
  4. Proven ability to:
  5. Work independently.
  6. Understand guest's service needs and solve them proactively.
  7. Work effectively with managers and co-workers.
  8. Protect guests' property and confidentiality.
  9. Work under stress in a fast-paced environment.

Desirable
  1. At least 2 years of customer service experience, preferably in a Spa or Resort environment.
  2. Previous cash handling experience.

SAFETY RESPONSIBILITIES
All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Salary Description
$17 per hour

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