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Head Customer Service Jobs (NOW HIRING)

Baya Systems

Head of Customer Programs

Santa Clara, CA · On-site

... and services! Job Title: Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid ... Reports To: CEO Role Summary The Head Customer Programs is the primary operational interface ...

Boar's Head Inn

Spa Receptionist

Charlottesville, VA · On-site

$17/hr

Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed. * Help maintain inventory ...

Baya Systems

Head of Customer Programs

Santa Clara, CA · On-site

... and services! Job Title: Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid ... Reports To: CEO Role Summary The Head Customer Programs is the primary operational interface ...

Boar's Head Resort

Spa Receptionist

Charlottesville, VA · On-site

$17/hr

Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed. * Help maintain inventory ...

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Head Customer Service information

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$39K

$123.3K

$196.5K

How much do head customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for head customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Head Customer Service vs Customer Service Manager?

AspectHead Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages multiple teamsManages daily customer service operations, supervises team members, handles escalations
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, leadership-focused, often in upper managementOperational, team-focused, in customer service departments
Industry UsageCommon in larger organizations with multiple customer service teamsFound in organizations of various sizes, more hands-on

The Head Customer Service role is strategic and leadership-oriented, focusing on overall customer service policies and direction. In contrast, the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Customer Service typically involves higher-level planning and management responsibilities.

What does a head of customer service do?

A head of customer service oversees the customer support department, develops strategies to improve service quality, manages a team of customer service managers and representatives, and ensures customer satisfaction. They analyze customer feedback, implement policies, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What is the highest position in head customer service?

The highest position in customer service management is typically the Director of Customer Service or Vice President of Customer Experience, responsible for overseeing overall customer satisfaction strategies and leading large teams. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.
More about Head Customer Service jobs

What cities are hiring for Head Customer Service jobs?

Cities with the most Head Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most Head Customer Service jobs?

States with the most job openings for Head Customer Service jobs include:

Head Customer Service jobs near you
Infographic showing various Head Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Stand Up Forklift - Docks 3rd Shift $24.30 Hourly

Boar's Head Brand

Groveport, OH • On-site

$24.30/hr

Full-time

Re-posted 14 days ago

Boar's Head rating

7.5

Company rating: 7.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

153rd of 442 rated food and drinks producers

Job description

Hiring Company: Frank Brunckhorst Co., LLCOverview:Ensures orders are processed in accordance with the Boar's Head's customer service standards. Familiar with standard concepts, practices, and procedures within a warehouse or distribution center. Works without close supervision; typically reports to a lead, supervisor, and/or manager.Job Description:

Responsibilities:

  • Responsible for performing tasks as described and assigned by the Department Supervisor/Lead.
  • Must keep pace with work area and team.
  • Must work as a team player, ensuring product specifications are attained in a safe and efficient manner and communicate well with other team members.
  • Maintain a positive and productive working relationship with all associates, coworkers and upper management.
  • Shipping/Receiving in Dock Area.
  • Operate Fork Lift.
  • Assist other departments as assigned by Supervisor/Lead/Manager.
  • Must follow company's GMP's, SOP's, Rules and Policies.
  • Must be able to follow written and oral instructions.
  • Strives to satisfy the requirements of internal and external customers.
  • Responsible for keeping work area clean.
  • Other duties may be assigned.

Qualifications:

  • While performing the duties of this job, the employee is regularly required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.  The employee is occasionally required to climb or balance.  The employee must regularly lift and/or move up to 50 lbs., and occasionally lift and/or move more than 100 lbs.  Specific vision abilities required by this job include close vision, distance vision, and color vision.
  • While performing the duties of this job, the employee is regularly exposed to extreme cold.  The employee is frequently exposed to wet and/or humid conditions.  The employee is occasionally exposed to moving mechanical parts and toxic or caustic chemicals.  The noise level in the work environment is usually loud.
Location:Groveport, OHTime Type:Full timeDepartment:Shipping/Receiving 3rd Shift

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