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Head Customer Service Representative Jobs in Puerto Rico

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

  • Medical

  • Life

  • Retirement

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

New

Abbott

Associate Customer Service

Arecibo, PR

$12.50 - $17.25/hr

  • Medical

  • Life

  • Retirement

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

New

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Merck & Co.

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vaccine Customer Representative: S2 Level - - The • Vaccine Customer Representative (VCR ... Pharmaceutical Sales Training, Sales Services, Sales Territory Management, Vaccine ...

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

Pep Boys

Automotive Customer Service Advisor

Humacao, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

San Juan, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Aguadilla, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Humacao, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I-Bilingual * This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Requires a HS diploma or equivalent and previous experience in an automated customer service ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Requires a HS diploma or equivalent and previous experience in an automated customer service ...

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All JobsHead Customer Service Representative JobsHead Customer Service Representative Jobs in Puerto Rico

Head Customer Service Representative information

What does a head customer service representative do?

A head customer service representative oversees the customer service team, ensuring high-quality support and resolving complex issues. They develop policies, train staff, monitor performance metrics, and collaborate with other departments to improve customer satisfaction and service processes.

What is the difference between Head Customer Service Representative vs Customer Service Supervisor?

AspectHead Customer Service RepresentativeCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages key accountsSupervises daily team operations, handles escalations, trains staff
Required CredentialsCustomer service experience, leadership skills, sometimes a degree in business or related fieldCustomer service experience, leadership skills, often a related degree
Work EnvironmentStrategic planning, high-level meetings, cross-department collaborationTeam management, direct customer interactions, shift supervision

The Head Customer Service Representative focuses on strategic leadership and managing key accounts, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require customer service experience and leadership skills, but the Head role is more strategic and less involved in direct customer contact.

What is the highest position in customer service?

The highest position in customer service is often a Chief Customer Officer (CCO) or Vice President of Customer Service, responsible for overall customer experience strategy and leadership. These roles typically require extensive industry experience, leadership skills, and a deep understanding of customer relations and service operations.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Head Customer Service Representative jobs?

Cities in Puerto Rico with the most Head Customer Service Representative job openings:

Head Customer Service Representative jobs near you

Associate Customer Service

Abbott

Arecibo, PR • On-site

$12.50 - $17.25/hr

Full-time

Medical, Life, Retirement

Posted 3 days ago

New

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

177th of 540 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Arecibo location in the CRM division at first shift-. As a global leader in Medical Devices Technologies. Provide Process/Quality Engineering support to manufacturing, helping to ensure delivery of highest quality product to the customer.
What You'll Do
  • Perform pro- active follow - up calls to sales representatives / complaints to obtain implant information, purchase order numbers and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
  • Verify and process purchases, and/or coordinate the distribution of generators, leads, instruments and accessories to hospitals and/ or to sales representatives as appropriate.
  • Research and resolve any problem with orders received. Correct the order as necessary, and release for ID patient processing
  • Research and prepare billing corrections when required, to ensure proper billing and correct commission payments on all devices.
  • Resolve and/ or facilitate resolution of problems, including identifying causes to prevent re- occurrence
  • Monitor "Use- Before- Date" of all sterilized inventory and works with sales representatives and management to minimize losses due to expiration.
  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, cooperative communications and collaboration with all levels of employees, customers. contractors, and vendors.
  • Responsible for compliance with applicable Corporate and Divisional Policies, and performing other duties as assigned by management.
  • Patient Registration: Timely and accurate entry of patient registration information, including performing follow up on missing information or requesting clarification for conflicting information.

Required Qualifications
To be successful in this role, you will require the following qualifications:
  • High School diploma. Associate degree preferred.
  • 2+ years of experience in a customer service or data entry in healthcare environment. 2+ years of experience in the biotech, bio instruments, pharma or medical devices industries is preferred.
  • Fluent in English (conversational). Demonstrated competence in English spelling, grammar and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination.
  • Demonstrated the organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously.
  • Demonstrated interpersonal skills attentiveness to detail, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers.
  • Must possess demonstrated keyboard and personal computer skills (experience with SAP, Microsoft Office including Excel, Word or equivalent applications required).
  • Ability to manage multiple tasks.

Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$12.80 - $22.40/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 10 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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