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Head Customer Service Representative Jobs in Puerto Rico

Enterprise Holdings

PR

$12/hr

The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Enterprise Holdings

PR · On-site

$12/hr

The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Enterprise Holdings

PR · On-site

$12/hr

TheSeasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Culligan Quench

$13.25 - $18/hr

En Quality Water Service & Distribution Corp. d/b/a Culligan (Culligan), es nuestra mision ... El Customer Care Representative sera responsable de manejar nuestros clientes internos y externos ...

Merck & Co.

$13.50 - $18.50/hr

The HIV Customer Representative demonstrates professionalism and leadership by modeling the ... Identifies and selects programs/services available in the library of our "resources" to address ...

FastSigns

Inside Sales /Customer Service

Guaynabo, PR · On-site

$12 - $14/hr

FASTSIGNS #440101 in Guaynabo, PR is looking for a driven and personable B2B Sales & Customer Service Representative to join our team! In this role, you'll be the face of our brand , building lasting ...

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Perez Hermanos

Customer Service Red Mango

Cayey, PR · On-site

$10.50 - $11.50/hr

Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ServiceReports To: Supervisor / Store ManagerClassification: Non-ExemptWork Location: Red Mango Café ...

New

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$14 - $15/hr

Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

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Showing results 21-40

All JobsHead Customer Service Representative JobsHead Customer Service Representative Jobs in Puerto Rico

Head Customer Service Representative information

What is the difference between Head Customer Service Representative vs Customer Service Supervisor?

AspectHead Customer Service RepresentativeCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages key accountsSupervises daily team operations, handles escalations, trains staff
Required CredentialsCustomer service experience, leadership skills, sometimes a degree in business or related fieldCustomer service experience, leadership skills, often a related degree
Work EnvironmentStrategic planning, high-level meetings, cross-department collaborationTeam management, direct customer interactions, shift supervision

The Head Customer Service Representative focuses on strategic leadership and managing key accounts, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require customer service experience and leadership skills, but the Head role is more strategic and less involved in direct customer contact.

What does a head customer service representative do?

A head customer service representative oversees the customer service team, ensuring high-quality support and satisfaction. They handle escalated issues, develop service strategies, train staff, and monitor performance metrics to improve overall service delivery.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Head Customer Service Representative jobs?

Cities in Puerto Rico with the most Head Customer Service Representative job openings:

Head Customer Service Representative jobs near you

Bilingual Customer Service Representative

Oriental Bank

Bayamon, PR • On-site

$14 - $17.50/hr

Full-time

Re-posted 3 hours ago

Job description

Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon, PR).
The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.

MAJOR DUTIES & RESPONSIBILITIES:

  • Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.
  • Educate customers on digital channel solutions and self-service applications available for their accounts.
  • Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions.
  • Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.
  • Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.
  • Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
  • Documents calls and service inquiries in existing bank systems and applications.
  • Escalates and refers customer matters to next-level management or appropriate operational areas.
  • Consistently provides the customer with a high level of quality service.
  • Provides support and services to internal customers and colleagues as required.
  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

  • Associate or Bachelor's degree in Business Administration or related field required.
  • One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered.
  • Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written.
  • Requires good telephone etiquette, listening, and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency is required. Knowledge of MS Office and other business applications required.
  • Bilingual (English and Spanish required).
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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