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Head Customer Service Representative Jobs (NOW HIRING)

Exchange Bank

Head Customer Service Rep

Lincoln, NE · On-site

$14 - $19/hr

Process deposits and pay out funds in accordance with bank procedures; to record all transactions accurately and balance each day's operations while providing excellent customer service. Job Duties:

D.J. DreamTeam LLC

Customer Service Rep

Stockbridge, GA · On-site +1

$10 - $15/hr

We're looking for someone who can tackle customer issues, complaints, and inquiries head-on -all ... Cruise Ship CSR * Workout equipment CSR * Home Repair Stores * Cable/Internet Provider * And MORE!

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Head Customer Service Representative information

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How much do head customer service representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for head customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Head Customer Service Representative vs Customer Service Supervisor?

AspectHead Customer Service RepresentativeCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages key accountsSupervises daily team operations, handles escalations, trains staff
Required CredentialsCustomer service experience, leadership skills, sometimes a degree in business or related fieldCustomer service experience, leadership skills, often a related degree
Work EnvironmentStrategic planning, high-level meetings, cross-department collaborationTeam management, direct customer interactions, shift supervision

The Head Customer Service Representative focuses on strategic leadership and managing key accounts, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require customer service experience and leadership skills, but the Head role is more strategic and less involved in direct customer contact.

What cities are hiring for Head Customer Service Representative jobs? Cities with the most Head Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Head Customer Service Representative jobs? States with the most job openings for Head Customer Service Representative jobs include:
Head Customer Service Representative jobs near you
Head Customer Service Rep

Head Customer Service Rep

Exchange Bank

Lincoln, NE • On-site

$14 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Position Summary: Supervision of teller staff, scheduling, balancing, and overall teller functions. Process deposits and pay out funds in accordance with bank procedures; to record all transactions accurately and balance each day’s operations while providing excellent customer service.

Job Duties:
  • Scheduling of teller staff
  • Verify and approve hourly staff time cards and PTO requests
  • Monitors and evaluates staff training
  • Staff evaluations to include individual goals, professional development and performance competencies
  • Verification of buys and sells to tellers
  • Prepares and processes coin and currency with the Federal Reserve
  • Daily balancing of all monetary instruments
  • Balancing of all coin and currency to include vault, coin machine and cash dispenser
  • Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
  • Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
  • Enters transactions into computer and issues customer receipts
  • Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
  • Prepares personal money orders, cashier’s checks, savings bonds, gift cards and travelers’ checks as requested
  • Explains bank services and charges to customers
  • Observes suspicious behavior and report any such activity
  • Explains bank services and products
  • Scanning deposits and payment transactions
  • Assist with customer access with safe deposit boxes
  • Greet and refer customers to appropriate bank personnel to meet their financial needs
    • Qualifications:
  • Excellent Customer Service skills
  • 25 years of bank teller experience
  • Management Skills Ability to manage and motivate and constructively guide employees
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at
  • inappropriate times.
  • Communication Skills The ability to communicate effectively
  • Mathematics using mathematics to solve problems to find over and shorts
  • Problem Solving Skills The ability to find resolution to problems in an efficient, practical manner
  • Time Management managing one’s own time and the time of others within the group
  • Administrative skills basic computer skills including 10 key experience
    • Full Benefits Package Available:
  • Health, Dental, Vision, Life and Disability Insurance
  • 401k plan with employer match
  • Vacation, sick and holiday pay

    • Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran.

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