ZipRecruiter

Log In

1

Guest Relation Associate Jobs (NOW HIRING)

Rush University

Guest Relations Associate

Chicago, IL

$16.48 - $25.96/hr

The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and ...

Rush

Guest Relations Associate

Chicago, IL

$16.48 - $25.96/hr

The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and ...

Jose Andres Group

Guest Relations Associate

Manhattan, NY · On-site

$22 - $25/hr

Guest Relations Associate Reports To: Guest Relations Supervisor Department: Operations - FOH Employment Type: Hourly, Non-Exempt Salary Range: $22.00 - $25.00 per hour, based on experience About ...

next page

Showing results 1-20

People also search for

All JobsGuest Relation Associate Jobs

Guest Relation Associate information

See salary details

$9

$16

$20

How much do guest relation associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for guest relation associate in the United States is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Relation Associate, and why are they important?

To thrive as a Guest Relation Associate, you need strong interpersonal skills, problem-solving abilities, and typically a diploma or degree in hospitality or related fields. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages are often required. Exceptional communication, patience, and a customer-oriented attitude make someone stand out in this position. These skills and qualities are crucial for ensuring positive guest experiences and maintaining the establishment's reputation.

What are Guest Relation Associates?

Guest Relation Associates are hospitality professionals who serve as the main point of contact between guests and a hotel or service establishment. They handle guest inquiries, resolve complaints, and ensure a positive guest experience from arrival to departure. Their duties often include greeting guests, providing information about facilities and services, coordinating with other departments, and addressing special requests. Strong communication and problem-solving skills are essential in this role.

What is the difference between Guest Relation Associate vs Front Desk Agent?

AspectGuest Relation AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, hospitality settings focused on guest experienceHotels, motels, hospitality venues managing guest check-in/out
Employer & Industry UsageCommonly employed in hospitality to enhance guest satisfactionStandard role in hotel front desks handling reservations and inquiries
Search & Comparison IntentOften compared for guest service roles in hospitalityCompared for front desk and reception duties

While both roles involve guest interaction, a Guest Relation Associate focuses more on guest satisfaction and personalized service, whereas a Front Desk Agent handles check-in, check-out, and reservations. Both positions are vital in hospitality settings and often overlap in customer service skills, but their primary responsibilities differ slightly.

What are some common challenges faced by Guest Relation Associates, and how can they be managed effectively?

Guest Relation Associates often encounter challenges such as handling difficult guest complaints, managing high volumes of guest inquiries during peak times, and ensuring personalized service for each guest. To manage these effectively, it's important to remain calm under pressure, communicate clearly, and leverage teamwork by coordinating with other departments like housekeeping and front desk. Building strong problem-solving skills and staying updated on hotel policies also help in delivering exceptional guest experiences and resolving issues efficiently.
What cities are hiring for Guest Relation Associate jobs? Cities with the most Guest Relation Associate job openings:
What are the most commonly searched types of Guest Relation jobs? The most popular types of Guest Relation jobs are:
What states have the most Guest Relation Associate jobs? States with the most job openings for Guest Relation Associate jobs include:
Guest Relation Associate jobs near you
Infographic showing various Guest Relation Associate job openings in the United States as of May 2026, with employment types broken down into 6% Full Time, and 94% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,817 per year, or $16.3 per hour.
Guest Relations Associate

Guest Relations Associate

Rush University

Chicago, IL

$16.48 - $25.96/hr

Other

Posted 4 days ago

Rush University rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

283rd of 534 rated colleges and universities

Job description

Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Guest Relations Info Desk

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 3

Work Schedule: 8 Hr (8:00:00 PM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $25.96 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, service, and support in a timely manner. Individuals in this position are expected to behave in a positive, professional, and enthusiastic manner, as they are often the first contact patients and visitors will have with RUMC.

In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values, acting in accordance with RUMC policies and procedures.

Other information:

• Required Job Qualifications:

• High School diploma or equivalent required

• 18 Years of age or older

• Preferred Job Qualifications:

• One year of college

• 1-2 years previous job related experience

• Physical Demands:

• The ability to independently move between work stations on campus

Responsibilities:

• Initiate greetings and positive interaction with patients, visitors, and staff.

• Provide a welcoming impression and convey clear, precise information and directions in both face-to-face and telephonic interactions.

• Approach all encounters with customers in a courteous, respectful, attentive, and service-oriented manner, representing the professional image of RUMC and its mission, vision and values.

• Respect all customers’ privacy, perspective, priorities, time, and abilities.

• Exercise sound judgment and appropriate discretion in resolving guest relations service issues.

• Seek out current organizational information that affects this job function and provide appropriate feedback to Guest Relations Manager on information needs.

• Monitor and report on trends related to service needs for continuously improving service delivery.

• Always comply with Guest Relations policies and procedures to ensure high quality service delivery.

• Communicate patient arrivals to clinical personnel.

• Communicate with Volunteer Services and Transport for the procurement of wheelchair assistance.

• Assist with support for effective patient flow.

• Ensure the work environment is clean, well-organized, safe, and presents a professional and welcoming image to customers.

• Maintain a high standard of personal appearance and demeanor, which includes wearing proper attire and nametag when working.

• Ensure all vendors are listed on the SharePoint site before issuing an access badge.

• Ensure that appropriate patient information is entered into the EPIC system.

• Collaborate with coworkers and manager on scheduling requirements and be present at assigned workstations as scheduled. Requirements may vary according to department needs.

• Photograph, check in and issue visitor passes to guests according to the Rush Visitor Management policy.

• Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Guest Relations Associate

Location US:IL:Chicago

Req ID 27124

What Rush University employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply