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Guest Relation Associate Jobs in Chicago, IL (NOW HIRING)

Compass Group

Guest Relations Representative

Chicago, IL · On-site

$27/hr

  • Medical

  • PTO

Associates of Levy are offered many fantastic benefits. * Instapay (early access to your wages) and high interest savings both through the EVEN app * Associate Shopping Program * Health and Wellness ...

Compass Group

Guest Relations Representative

Chicago, IL · On-site

$27/hr

  • Medical

  • PTO

Associates of Levy are offered many fantastic benefits. * Instapay (early access to your wages) and high interest savings both through the EVEN app * Associate Shopping Program * Health and Wellness ...

Compass Group

Guest Relations Representative

Chicago, IL · On-site

$27/hr

  • Medical

  • PTO

Associates of Levy are offered many fantastic benefits. * Instapay (early access to your wages) and high interest savings both through the EVEN app * Associate Shopping Program * Health and Wellness ...

Hotel Chicago West Loop

Guest Room Attentant

Chicago, IL · On-site

$20/hr

Maintain positive guest relations. * Ensure the guest's satisfaction by providing clean, ready ... Must have the ability to deal effectively and interact well with the guests and associates * Must ...

Hotel Chicago West Loop

Guest Room Attentant

Chicago, IL · On-site

$20/hr

Maintain positive guest relations. * Ensure the guest's satisfaction by providing clean, ready ... Must have the ability to deal effectively and interact well with the guests and associates * Must ...

Rogers Enterprises, Inc.

Ecommerce Sales Associate

Matteson, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Resolve guest complaints or connect them to the Guest Relations Department. Assist guests with ... Support store associates with questions and the placing of online orders. Miscellaneous duties as ...

ROGERS ENTERPRISES, Inc.

Ecommerce Sales Associate

Matteson, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Guest Relations Department. • Assist guests with making payments and other basic credit inquiries. • Answer questions regarding order status. • Support store associates with questions and the ...

Kirkland & Ellis LLP.

Guest Services Coordinator

Chicago, IL · On-site

$17.25 - $22.75/hr

  • Medical

  • Retirement

  • PTO

... the Associate Director, Guest Services & Hospitality. * Present a professional appearance and attitude through appropriate dress, written product, voice messages and demeanor. What You'll Bring ...

Hotels

Housekeeper

Chicago, IL

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain high guest relation standards and assist with requests for additional items. What do you ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

AC Chicago

Housekeeper

Chicago, IL · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain high guest relation standards and assist with requests for additional items. What do you ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Marcus Hotels

Housekeeper

Chicago, IL

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain high guest relation standards and assist with requests for additional items. What do you ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

Marcus Hotels

Housekeeper

Chicago, IL · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain high guest relation standards and assist with requests for additional items. What do you ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...

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All JobsGuest Relation Associate JobsGuest Relation Associate Jobs in Chicago, IL

Guest Relation Associate information

See Chicago, IL salary details

$9

$16

$21

How much do guest relation associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest relation associate in Chicago, IL is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relation associate, and why are they important?

To thrive as a Guest Relation Associate, you need strong interpersonal skills, problem-solving abilities, and typically a diploma or degree in hospitality or related fields. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages are often required. Exceptional communication, patience, and a customer-oriented attitude make someone stand out in this position. These skills and qualities are crucial for ensuring positive guest experiences and maintaining the establishment's reputation.

What is a guest relation associate?

Guest Relation Associates are hospitality professionals who serve as the main point of contact between guests and a hotel or service establishment. They handle guest inquiries, resolve complaints, and ensure a positive guest experience from arrival to departure. Their duties often include greeting guests, providing information about facilities and services, coordinating with other departments, and addressing special requests. Strong communication and problem-solving skills are essential in this role.

What is the difference between Guest Relation Associate vs Front Desk Agent?

AspectGuest Relation AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, hospitality settings focused on guest experienceHotels, motels, hospitality venues managing guest check-in/out
Employer & Industry UsageCommonly employed in hospitality to enhance guest satisfactionStandard role in hotel front desks handling reservations and inquiries
Search & Comparison IntentOften compared for guest service roles in hospitalityCompared for front desk and reception duties

While both roles involve guest interaction, a Guest Relation Associate focuses more on guest satisfaction and personalized service, whereas a Front Desk Agent handles check-in, check-out, and reservations. Both positions are vital in hospitality settings and often overlap in customer service skills, but their primary responsibilities differ slightly.

What are some common challenges faced by guest relation associates, and how can they be managed effectively?

Guest Relation Associates often encounter challenges such as handling difficult guest complaints, managing high volumes of guest inquiries during peak times, and ensuring personalized service for each guest. To manage these effectively, it's important to remain calm under pressure, communicate clearly, and leverage teamwork by coordinating with other departments like housekeeping and front desk. Building strong problem-solving skills and staying updated on hotel policies also help in delivering exceptional guest experiences and resolving issues efficiently.

What are the most commonly searched types of Guest Relation jobs in Chicago, IL?

The most popular types of Guest Relation jobs in Chicago, IL are:

Guest Relation Associate jobs near you
Infographic showing various Guest Relation Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $34,864 per year, or $16.8 per hour.

Guest Services Coordinator - 3400848

Solve IT Strategies, Inc.

Chicago, IL • On-site

$17.25 - $22.75/hr

Full-time

Posted 17 days ago

Job description

Description:

General Summary: The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, service and support in a timely manner. Individuals in this position are expected to behave in a positive, professional and enthusiastic manner, as they are often the first contact patients and visitors will have with RUMC.

In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values, acting in accordance with RUMC policies and procedures.

Location - Rush University Medical Center | Atrium Building, 5th Floor - Smith Lounge, 1650 W. Harrison St, Chicago, IL 60612

Job Responsibilities:

• Initiate greetings and positive interaction with patients, visitors, and staff.

• Provide a welcoming impression and convey clear, precise information and directions in both face-to-face and telephonic interactions.

• Approach all encounters with customers in a courteous, respectful, attentive and service-oriented manner, representing the professional image of RUMC and its mission, vision and values.

• Respect all customers’ privacy, perspective, priorities, time and abilities.

• Exercise sound judgment and appropriate discretion in resolving guest relations service issues.

• Seek out current organizational information that affects this job function and provide appropriate feedback to Guest Relations Manager on information needs.

• Monitor and report on trends related to service needs for continuously improving service delivery.

• Comply at all times with Guest Relations policies and procedures to ensure high quality service delivery.

• Communicate patient arrivals to clinical personnel.

• Communicate with Volunteer Services and Transport for the procurement of wheelchair assistance.

• Assist with support for effective patient flow.

• Ensure the work environment is clean, well-organized, safe, and presents a professional and welcoming image to customers.

• Maintain a high standard of personal appearance and demeanor, which includes wearing proper attire and nametag when working.

• Ensure all vendors are listed on the SharePoint site before issuing an access badge.

• Ensure that appropriate patient information is entered into the EPIC system.

• Collaborate with coworkers and manager on scheduling requirements, and be present at assigned workstations as scheduled. Requirements may vary according to department needs.

• Photograph, check in and issue visitor passes to guests according to the Rush Visitor Management policy.

• Perform other duties as assigned.

Required Job Qualifications:

• High School diploma or equivalent required

• 18 Years of age or older

Preferred Job Qualifications:

• One year of college

• 1-2 years previous job related experience

Physical Demands:

• The ability to independently move between work stations on campus

Job Competencies:

• Excellent customer service skills

• Strong organizational skills and multi-tasking skills

• Ability to set appropriate priorities in a dynamic environment

• Collaborate and work well with employees at all levels

• Communicate effectively and in a positive manner, both orally and in writing

• Good computer skills

• Bilingual skills a plus

Solve IT Strategies logo

About Solve IT Strategies

Sourced by ZipRecruiter

We are a technology staffing firm, offering a comprehensive suite of services designed to cater to the dynamic and specialized needs of businesses in the constantly evolving tech sector. Our core services revolve around the recruitment and placement of highly skilled IT professionals, including software developers, data scientists, network engineers, and cybersecurity experts, addressing staffing gaps and project-specific requirements. We excel in identifying and thoroughly vetting top talent, ensuring that candidates not only possess the right technical skills but also align with our clients' unique cultural requirements.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2016

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