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Guest Manager Jobs (NOW HIRING)

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards.

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The Park at 14th

Guest Relations Manager

Washington, DC · On-site

Guest Relations Manager (Onsite - Washington, DC) The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to ...

Addison Group

Guest Services Manager

Nashville, TN · On-site

$31 - $33/hr

Job Title: Guest Experience Manager Location (city, state): Nashville, TN Compensation: $31.00 - $33.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k).

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How much do guest manager jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for guest manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are some common challenges faced by Guest Managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What does a Guest Manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.
What cities are hiring for Guest Manager jobs? Cities with the most Guest Manager job openings:
What are the most commonly searched types of Guest jobs? The most popular types of Guest jobs are:
What states have the most Guest Manager jobs? States with the most job openings for Guest Manager jobs include:
Guest Manager jobs near you
Infographic showing various Guest Manager job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Front Desk Guest Manager

Front Desk Guest Manager

Concord Hospitality

Raleigh, NC • On-site

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

New

Concord Hospitality rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

19th of 106 rated hotels

Job description

Description
Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years-making this a great step in your hospitality career.
As a Concord Leader you will be responsible to:
  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.
    Key Responsibilities:
  • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
  • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
  • Oversee front desk operations and act as Manager on Duty when needed
  • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
  • Assist with financial reporting, budgeting, and revenue management initiatives
  • Recruit, train, and develop associates while fostering a positive, cooperative work environment
  • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
  • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs
    Qualifications:
  • Previous supervisory or management experience in front office or guest services
  • Strong leadership, training, and problem-solving skills
  • Knowledge of financial procedures, hotel operations, and revenue management
  • Excellent communication and organizational skills
  • Commitment to creating a guest-first and associate-first culture
    Benefits
    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities
    Why Join Concord?
    At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
    Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
    "We Are Concord!"
    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Source: Concord Hospitality

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