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Guest Manager Jobs (NOW HIRING)

Rio Mar Hospitality Management

PR · On-site

Job Summary The Guest Services Manager oversees all aspects of the guest experience, ensuring exceptional service from check-in to check-out while managing guest service operations, including bell ...

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$12

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$31

How much do guest manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for guest manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are some common challenges faced by Guest Managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What does a Guest Manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.
What cities are hiring for Guest Manager jobs? Cities with the most Guest Manager job openings:
What are the most commonly searched types of Guest jobs? The most popular types of Guest jobs are:
What states have the most Guest Manager jobs? States with the most job openings for Guest Manager jobs include:
Guest Manager jobs near you
Infographic showing various Guest Manager job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Client Partner, SaaS Restaurant Sales (Remote - US)

Client Partner, SaaS Restaurant Sales (Remote - US)

Yelp, Inc.

Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

113th of 209 rated software companies

Job description

Summary:
Are you passionate about dining out and supporting local restaurants? Do you thrive in a fast-paced, sales-driven environment and love building meaningful relationships with clients? If so, we'd love to meet you.
Yelp's Guest Manager is a powerful front-of-house solution that helps restaurants create exceptional guest experiences and streamline their operations. With the largest restaurant discovery platform in the world behind it, Guest Manager helps restaurateurs attract more diners and deliver unforgettable hospitality.
As a Restaurant Client Partner, you'll take ownership of your pipeline and your success. You'll work with restaurants already using one or more Yelp products, helping them maximize value, expand their footprint, and connect more deeply with their communities. This is a full-cycle sales role, and we're looking for someone who thrives on the thrill of the close, bounces back quickly from setbacks, and thinks creatively to find solutions that drive real impact.
You'll also be part of the Yelp Sales Development Program, a structured growth track with clear expectations, performance milestones, and opportunities for advancement. We'll give you the training, tools, and support you need to succeed-but your grit, hustle, and hunger will take you the rest of the way.
We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.
What you'll do:
  • Own your book of business and sales pipeline from prospecting to close
  • Drive the full sales cycle through outbound outreach, discovery, solution selling, and negotiation
  • Identify upsell and cross-sell opportunities to expand current client relationships
  • Build lasting partnerships with restaurant owners, operators, and managers
  • Use creativity and persistence to overcome objections and tailor solutions
  • Consistently exceed monthly sales goals and performance metrics
  • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

What it takes to succeed:
  • Hold a Bachelor's degree and/or 1+ years of outbound sales experience
  • A go-getter mindset: you're scrappy, resilient, and motivated to succeed
  • Experience with restaurant technology (reservations, waitlist, or FOH systems) is a plus
  • Strong communication skills and high comfort level selling over the phone
  • A creative approach to problem-solving and value-based selling
  • Proven ability to prioritize, multitask, and stay organized in a fast-paced environment
  • Familiarity with Salesforce or similar CRM tools is a bonus
  • A team player mentality with a competitive edge

What you'll get:
  • Effective your first day: Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Compensation base salary is $55,000 - $65,000 annually + uncapped performance based incentives
  • For more information about US benefits at Yelp, please check out this link

Closing:
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."
We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
US Recruiting and Applicant Privacy Notice
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