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Guest Manager Jobs in California (NOW HIRING)

Z&A Management

Guest Services Manager

Folsom, CA · On-site

$60K - $80K/yr

The Guest Services Manager is responsible for overseeing the guest services team while driving sales strategies to enhance customer satisfaction and increase revenue. This role combines leadership in ...

HV Global Marketing Corporation

$21.25 - $24.25/hr

The Guest Experience Manager is responsible for leading the resort's overall guest experience strategy, service recovery efforts, Activities team and Manager on Duty (MOD) operations. This position ...

New

Cavallo Point

Guest Relations Manager

Sausalito, CA · On-site

We are looking for a Guest Relations Manager to act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure. This role coordinates ...

Passport Resorts

Guest Relations Manager

Sausalito, CA

$68K/yr

A We are looking for a Guest Relations Manager to act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure. This role coordinates ...

Rosewood Hotel Group

Guest Experience Manager

Calistoga, CA · On-site

$20.50 - $23.25/hr

YOUR ROLE As Guest Experience Manager, you will shape the strategic and operational direction of the guest journey, from thoughtful pre-arrival planning and personalized in-stay engagement to ...

New

Marriott International

Guest Services Manager

Truckee, CA · On-site

$70K - $87K/yr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services ...

HRI Hospitality

Guest Services Manager

Santa Clara, CA · On-site

$70.35 - $95/hr

Guest Services Manager**Department:** Front Office/Guest Services**Supervision Exercised:** Guest Services Supervisors, Guest Service Agents, Night Auditors**Supervision Received:** General Manager ...

AccorHotel

Guest Services Manager

Los Angeles, CA · On-site

You work with the Front Office Leadership Team to lead and manage the day-to-day operation and long term strategic planning of the Guest Services department * You assist the Director of Front Office ...

Marriott

Guest Services Manager

Truckee, CA · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

HRI Hospitality

Guest Services Manager

Santa Clara, CA · On-site

$70K - $95K/yr

Guest Services Manager Department: Front Office/Guest Services Supervision Exercised: Guest Services Supervisors, Guest Service Agents, Night Auditors Supervision Received: General Manager and ...

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Guest Manager information

What does a guest manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.

What are the key skills and qualifications needed to thrive as a guest manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What are some common challenges faced by guest managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Guest jobs in California?

The most popular types of Guest jobs in California are:

What cities in California are hiring for Guest Manager jobs?

Cities in California with the most Guest Manager job openings:

Guest Manager jobs near you
Infographic showing various Guest Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Guest Services Manager

Z&A Management

Folsom, CA • On-site

$60K - $80K/yr

Full-time

Re-posted 28 days ago

Job description

$24/hour + commission/bonus opportunity. 

We’re growing and looking for motivated sales professionals who want stable hourly pay and real bonus upside. This is a performance-driven role with clear expectations, strong support, and the opportunity to earn $1,000+ in bonuses per pay period during peak times.


Position Overview: 
The Guest Services Manager is responsible for overseeing the guest services team while driving sales strategies to enhance customer satisfaction and increase revenue. This role combines leadership in customer service with a focus on sales, ensuring a positive and seamless experience for all guests. The ideal candidate will have a strong background in customer service, sales, and team management, as well as the ability to implement strategies that foster guest loyalty and business growth.

Key Responsibilities:
Guest Service Management: 
  • Lead and manage the guest services team, ensuring exceptional customer service standards are consistently met. 
  • Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner. 
  • Monitor guest interactions to ensure satisfaction, anticipate needs, and identify opportunities to enhance guest experiences. 
  • Develop and implement guest service protocols to maintain high standards of service delivery. 

Sales and Revenue Generation: 
  • Develop and execute sales strategies to drive revenue growth through guest services and special offers. 
  • Identify and capitalize on sales opportunities, including upselling, cross-selling, and promoting new services or products. 
  • Collaborate with the sales team to generate leads and close deals, ensuring revenue targets are met. 
  • Analyze sales trends and adjust strategies accordingly to maximize profitability. 

Team Leadership and Development: 
  • Hire, train, and mentor guest services and sales team members. 
  • Provide ongoing coaching, performance reviews, and development opportunities to ensure high team performance. 
  • Foster a positive, team-oriented work environment that encourages collaboration and continuous improvement. 

Operational Oversight: 
  • Monitor daily operations to ensure that guest services are provided efficiently and in line with company policies. 
  • Handle scheduling and staffing to ensure optimal coverage during peak times. 
  • Collaborate with other departments (e.g., marketing, housekeeping, etc.) to ensure a seamless guest experience.
 
Reporting and Analysis: 
  • Prepare regular reports on guest satisfaction, sales performance, and team productivity. 
  • Provide insights and recommendations for process improvements to senior management. 
  • Track key performance indicators (KPIs) to measure success and implement adjustments as necessary. 

Qualifications: 
  • Education: Bachelor’s degree in related field.
  • Experience: Minimum of 3-5 years of experience in a guest services or sales management role, preferably in the hospitality or service industry. 

Skills: 
  • Strong leadership and team management abilities. 
  • Excellent communication and interpersonal skills. 
  • Proven sales experience with a track record of meeting or exceeding targets. 
  • Ability to handle difficult situations with professionalism and composure. 
  • Strong problem-solving and decision-making skills. 
  • Proficiency in Microsoft Office Suite and familiarity with guest management software (e.g., CRM systems).