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Goo Goo Cluster

Retail Guest Associate

Nashville, TN

$16 - $17/hr

Retail Guest Associate Location: Goo Goo Chocolate Co- Downtown Nashville Reports To : Assistant Store Manager Exemption Classification: Hourly Non-Exempt Goo Goo Cluster retail guest associates are ...

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How much do guest associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for guest associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

How does a Guest Associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a Guest Associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are Guest Associates?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
More about Guest Associate jobs
What cities are hiring for Guest Associate jobs? Cities with the most Guest Associate job openings:
What are the most commonly searched types of Guest jobs? The most popular types of Guest jobs are:
What states have the most Guest Associate jobs? States with the most job openings for Guest Associate jobs include:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,084 per year, or $15.9 per hour.
Retail Guest Associate

Retail Guest Associate

Goo Goo Cluster

Nashville, TN

$16 - $17/hr

Full-time

Medical, Dental, Vision

Posted 18 days ago

Job description

Job Title: Retail Guest Associate
Location: Goo Goo Chocolate Co- Downtown Nashville
Reports To: Assistant Store Manager
Exemption Classification: Hourly Non-Exempt
Goo Goo Cluster retail guest associates are responsible for delivering exceptional shopping experience for every guest and assisting the General Manager and ASMs with the daily operations and objective of the store. This position requires a blend of strong communication and customer service skills, food handling and dedication.
Responsibilities include but are not limited to the following:
People: Guest Experience and Team Player
  • Provide a pleasant and meaningful experience to each guest personally representing Goo Goo Cluster’s core values and purpose.
  • Excite guests by demonstrating a passion for chocolate production, Goo Goo Cluster’s history, clean working methodology and holding oneself to a high-quality standard.
  • Be a brand ambassador of Goo Goo Cluster by greeting each guest and providing knowledge of history and products sold.
  • Operate the point- of- sale system to process transactions accurately and efficiently.
  • Attend all training/informative sessions aimed at improving and reinforcing knowledge and understanding of company operations.
  • Demonstrates the ability to work with other team members, when necessary, including but not limited to classes/events and "Make Your Own” MYO operations.
  • Provide integrity, honesty and knowledge that promotes the culture, values, and purpose of Goo Goo Cluster.
  • Listen to team and guest feedback and report to General Manager and ASM.
  • Set example by demonstrating personal guest service selling skills, meet personal sales goals and motivates team to meet sales goals.
  • Assist with resolving customer questions or concerns with professionalism.
  • Excite guests about their custom creations by demonstrating a passion for chocolate, clean working methodology and holding yourself to a high-quality standard.
  • Never operate equipment without proper training and Knowledge and notify ASM or MOD (Manager on Duty) immediately of any damaged equipment, hazardous conditions, or unsafe behavior.
Duties and Responsibilities
  • Follow standard operating procedures and complete all tasks as assigned by the General Manager. Assist Managers with associate breaks on retail floor and DYO bar.
  • Assist with hands on chocolate making experiences for guests.
  • Maintain cleanliness of the store, kitchen, retail floor and restrooms by following proper food safety and sanitation standards when handling ingredients and finished products.
  • Acknowledge all guests and be attentive.
  • Interact with guests by assisting them in locating products, demonstrating product features and benefits where applicable, and by offering suggestions and alternatives.
  • Maintain the proper display of products ensuring they comply with store’s image and quality standards.
  • Provide ongoing updates to General Manager regarding guest feedback and complaints.
  • Ensure the daily set up of workstations and equipment are efficiently executed, as well as the end of day general cleaning and daily deep cleaning duties.
  • Monitor quality control of all products and ingredients by following recipes and instructions, tasting product, maintaining proper date-coding procedures, inventory and stock rotation, and proper receiving and storing of delivered goods.
  • Ensure DYO (Design Your Own) area is to health code standards for cleanliness and sanitation set by local and state law.
  • Use safe work practices to eliminate slips, trips and falls.
  • Never operate equipment without proper training and knowledge and notify General Manager immediately of any damaged equipment, hazardous conditions, or unsafe behavior.
Customer Relations: Internal and External Customer Experience
  • Assist in resolving customer inquiries and solutions by notifying MOD within a timely manner.
  • Maintain brand positivity partnerships with team members and management.
Requirements:
  • Must have or obtain Food Handlers Permit and TABC within 30 days of employment.
  • Flexible work schedules including weekends and holidays.
  • Ability to follow and execute recipes.
  • Basic mathematics, recipe measurement calculations and data entry capabilities are essential to be successful in this position.
  • Ability to lift to 25 lbs.
Core Values and Competencies
C’mon It’s Candy! - We’re here to have fun and don’t take ourselves too seriously.
  • Patient
  • Open Minded
  • Positive Thinker
We Stick Together- We are a team. The team wins when we support each other-in words and in action.
  • Team Player
  • Fosters Collaboration
  • Builds Relationships
Be Willing to Go On The Roof: There’s no task beneath you, Go the extra mile for our teammates and Clustomers.
  • Tenacious
  • Resilient
  • Responsible
Make Everything A Sweet Experience- Do whatever it takes to enhance the Clustomer experience.
  • Empathetic
  • Problem Solver
  • Relatable
Southern Charm, Y’all- Friendliness first!
  • Authentic
  • Respectful
  • Kind
Benefits
Health, Dental and Vision.
Free Downtown Parking Pass for employees working over 25 hours per week.
Employee Discount
Full-time Employees receive paid day off Birthday Incentive!

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