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Guest Associate Jobs in Washington (NOW HIRING)

Foundry Commercial

Business Office Manager

Leesburg, VA · On-site

Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited ...

Exhibition Hub

Guest Service Associate

Washington, DC · On-site

$18/hr

Guest Service Associate Salary: Hourly Summary: Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Washington?

The most popular types of Guest jobs in Washington are:

What cities in Washington are hiring for Guest Associate jobs?

Cities in Washington with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Business Office Manager

Foundry Commercial

Leesburg, VA • On-site

Full-time

Posted 7 days ago

Job description

The Business Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).
Areas of Responsibility
  • Process and manage resident accounts. Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.
  • Account for move-in, move-out, transfer, charges, and collections. Send out resident billings. Process refunds and correspondence related to refunds. Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.
  • Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer. Complete weekly and monthly reports for guest/associate meal activity.
  • Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director Employee Relations on appropriate resolution.
  • Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist - where applicable.
  • Support all Human Resources functions if the Community does not have a HR Director - see additional job duties.
  • Other job duties assigned - see full job description.

Required Qualifications
  • Must be a minimum of 18 years of age.
  • Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook is required.
  • Must have a positive Criminal Background Screening.
  • The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.
  • If assigned driving responsibilities, the associate must possess and maintain a valid driver's license and an acceptable Motor Vehicle Record (MVR) in accordance with Company Fleet Safety standards. Driving duties are incidental to the primary responsibilities of this position and may be assigned based on business needs.
  • MVR reviews will be conducted at hire and periodically thereafter in accordance with Company policy. Associates who do not meet or maintain Company driving standards may be ineligible to perform driving duties; however, such determination will not automatically affect continued employment in the position where driving is not an essential function.

Preferred Qualifications
  • Minimum of one (1) year office-related experience preferred.
  • Must possess attention to detail, demonstrated decision making, self-motivation and teamwork skills.
  • Experience with payroll processing, accounts receivable & payable is a plus.
  • Knowledge of basic accounting principles with a minimum of one (1) year accounting experience preferred.

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